iDirect Government | November 05, 2020
iDirect Government (iDirectGov), a leading provider of satellite communications to the military and government, today announced that the Evolution® platform has been enhanced with information assurance (IA) and cybersecurity as a part of a multi-layered approach to security. Two main technology advancements in Evolution 188.8.131.52 include SHIELD, a security service for remotes, and Communication Signal Interference Removal (CSIR™), a real-time streaming technology to mitigate interference. These enhancements are fully integrated across iDirectGov’s 9-Series satellite modems. To address vulnerabilities in satellite modems, SHIELD provides periodic IA security updates for the 9-Series modems. These remote-side packages are created using the same capability that the Defense Information Systems Agency's (DISA’s) Assured Compliance Assessment Solution (ACAS) recognizes. When installed, SHIELD addresses vulnerabilities based on the Common Vulnerabilities and Exposures (CVE) and Nessus ID database on the satellite modem and delivers IA posture across the SATCOM network.
Esri | July 13, 2021
Esri, the worldwide leader in location intelligence, said today that it gives up access to dozens of high-priority, high-demand national data layers, referred to the government users as National Geospatial Data Assets, in cooperation with federal agencies (NGDA). This development is essential for national decision-making in sectors such as infrastructure development and disaster response.
Cartographic boundary files and demographic data from the US Census Bureau are being made available, as are National Agriculture Imagery Program (NAIP) data from the US Department of Agriculture (USDA) and the National Inventory of Dams (NID) database, which the US Army Corps of Engineers manage.
This new set of federal maps and applications is now available via ArcGIS Online. It contains approximately 75 national geospatial datasets on dams, bridges, federal public lands, runways, rail nodes, and more updated regularly from federal sources. Those looking for this information can access it through the web; no ArcGIS user license is required. Anyone can use, distribute, and modify the data with appropriate attribution under the Creative Commons Attribution 4.0 International (CC BY 4.0) license. These datasets will also be accessible as Esri REST services and Open Geospatial Consortium, Inc. (OGC) API Features for interoperability. Esri will also make the NGDA datasets available via a custom explorer app on the launch page.
The commercial sector will profit from the increased availability of NGDA datasets. Big companies with assets and interests spread throughout the United States, such as major merchants and insurance companies and railroads and utilities, need data that crosses cities, states, and regions. Having high-quality national data on hand saves organizations the time and money to collect and analyze it.
Esri's effort contributes to the broader vision of the Geospatial Data Act of 2018 (GDA), which aims to enable more individuals to utilize geospatial data and remove more barriers to interoperability. This is the company's second dataset made accessible to the public this year that does not need an ArcGIS license to view. In addition, Esri published the first-ever high-resolution (10-meter) global land-cover map for 2020 in June.
The ArcGIS Living Atlas of the World offers these open data services, the world's most comprehensive collection of geographic information, including maps, applications, and data layers.
Esri, the global industry leader in geographic information system (GIS) software, location intelligence, and mapping, assists clients in maximizing the value of data to enhance operational and business outcomes. Esri software, founded in 1969 in Redlands, California, USA, is used by over 350,000 organizations worldwide, including Fortune 500 companies, government agencies, nonprofits, and universities, as well as over 200,000 institutions in the Americas, Asia and the Pacific, Europe, Africa, and the Middle East. Esri has regional offices, worldwide distributors, and partners in over 100 countries across six continents, offering local assistance. Esri creates the most creative solutions for digital transformation, the Internet of Things (IoT), and advanced analytics because of its pioneering commitment to geospatial information technology.
NICE | November 02, 2021
NICE today announced that a key government agency in the United Kingdom chose NICE Advanced Process Automation technologies as part of its strategy to improve organizational efficiency and accuracy. In one of the most complex automation projects for which NICE advanced artificial intelligence (AI) and robotics technology has ever been used, the agency is collecting and coordinating data from 19 different systems across the organization as part of its digital transformation strategy. In addition, the integration of NICE advanced AI and robotic automation makes it possible for the agency to annually streamline tens of millions of transactions, process more than 28 million pages of hand-written forms, and provide thousands of advisors with real-time guidance for interactions with the public.
Given the scope and scale of the authority’s activities, a growing population, periodically changing legislation and the need for resiliency in the face of crises, this department required an agile, highly scalable and flexible solution. The unique NICE combination of advanced AI and unattended automation was determined to be the best option for eliminating cumbersome, time-consuming tasks, boosting productivity and improving operations. Moreover, NICE’s technology is especially well-suited to the public sector where resiliency has become a non-negotiable.
Hundreds of NICE robots automate and support a wide array of processes across the agency, including administrative tasks, data gathering, communication with customers and regulatory compliance. For example, NICE technology is helping the authority process self-service applications for payment arrangements, update changes in circumstances in multiple systems, correct errors, coordinate diverse sources of data, and more. In addition, the NICE employee virtual attendant (NEVA) provides employees contextually relevant guidance during live interactions and assists with huge seasonal surges in frontline contacts. It can also quickly combine disparate systems and adjust processes on the fly to address rapidly changing needs.
In order to automate the processing of millions of pages of hand-written forms, the government agency implemented an integration of NICE automation solutions and the Hyperscience Platform, which delivers industry-leading intelligent document processing capabilities. The authority selected the Hyperscience-NICE joint solution after a “bake-off” pilot against major global competitors, during which it was found to be the most accurate and versatile. Across multiple types of forms with over 400 fields, the combined technologies demonstrated 99.4 percent reading accuracy -- which is above the 95 percent human accuracy level -- and 100 percent automation of data extraction and export.
“We are pleased to meet this important government agency’s need for a robust, innovative robotic process automation solution that saves time, improves productivity and provides greater flexibility. Leveraging our technology with the power of Hyperscience, this agency has seen a significant return on investment through efficiencies that free up resources, reduce complexities and streamline the organization’s multiple self-service options.”
John O’Hara, President, NICE EMEA
NICE Advanced Process Automation solutions are increasingly becoming the technology of choice for public sector organizations embarking on a digital transformation journey as they mechanize their operations and uncomplicate repetitive tasks. For example, NEVA provides real-time, dynamic support, such as retrieving information the frontline agent needs, when they need it, and then assisting with any routine follow-up actions. Similarly, it can ensure that change of circumstances information received through multiple channels is automatically proliferated across relevant documentation. In addition to streamlining these processes, NICE automation solutions free employees to focus on the personal touch that is critical to ensure exceptional customer experiences.
With NICE , it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.