SuccessKPI | December 12, 2022
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, today announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB). FedRAMP (Federal Risk Authorization Management Program) is a United States federal government program providing a standardized methodology for security assessment, authorization, and monitoring of cloud products and services. The JAB provides authorization for certified cloud platforms for use by government agencies.
"SuccessKPI is an essential part of our cloud-based Contact Center as a Service (CCaaS) analytics offerings. Their suite of AI and ML powered solutions help us collaborate with our partners to drive operational efficiencies and improve the citizen experience."
-Andy Beamon, Senior Vice President, Total Experience Technologies, Maximus.
Maximus is a leader in government customer engagement center practices, offering omni-channel technologies and professional consulting services to improve the customer experience through automation and operational performance. Maximus moves people forward and enables successful mission outcomes.
As agency missions continue to require increased levels of service for citizens, faster decision making, and decisive action on the front lines, the SuccessKPI platform brings a full suite of tools to meet these challenges.
The SuccessKPI platform combines a business intelligence layer, data lake architecture, speech and text analytics, quality management, and automation tools specially designed for large customer engagement centers.
"We are delighted to continue to expand our partnership with Maximus to support government digital transformation, FedRAMP authorization serves as further validation of our joint commitment to our Federal customers."
-David Rennyson, President and CEO of SuccessKPI.
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.
Aurigo Software | December 09, 2022
Aurigo Software, North America's leading capital planning and construction management solution provider, today announced it has achieved Amazon Web Services (AWS) Government Competency status. Companies included on the prestigious list have demonstrated expertise in delivering technology to help government agencies meet mandates, reduce costs, drive efficiencies, and increase innovation. Aurigo's capital program management software is used by state and local government, federal agencies, and the transportation sector to plan, build, and maintain capital assets. Achieving this accreditation differentiates Aurigo as an AWS partner with deep domain knowledge and the ability to deploy solutions seamlessly through the AWS platform. The firm is one of only 36 product-led companies worldwide to make the list.
"Aurigo is honored to achieve AWS Government Competency status, This is a testament to the outstanding team at Aurigo and the deep experience we have gained partnering with government agencies to deliver mission-critical software on the AWS cloud to help them plan and build modern and resilient infrastructure."
-Balaji Sreenivasan, CEO and founder of Aurigo Software.
AWS provides on-demand, distributed computing services to companies, non-profits, and government organizations. The firm is recognized as the market leader in providing solutions that enable scalable, flexible, and cost-effective data processing and storage in the cloud. AWS has a history of working with major government agencies to deliver technology with the highest levels of security, reliability, and performance.
To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help government customers identify high-quality, trusted partners that have demonstrated technical proficiency and proven success in managing government workloads. Government Competency Partners provide solutions to—and have deep experience working with—public sector customers to deliver essential applications and workflows on AWS. They provide innovative, cloud-based solutions that comply with the highest AWS standards.
"This designation differentiates Aurigo as the go-to, secure solution for government agencies, We look to partner with exceptional organizations like AWS to help our customers plan and build the roads, bridges, airports, and other infrastructure their communities need. Customers can be assured that Aurigo's SaaS products run on world-class cloud infrastructure with industry-leading best practices for security and availability."
-Manish Sharma, Vice President, Engineering and Security at Aurigo Software.
Aurigo has implemented capital program solutions for agencies such as the Utah Department of Transportation, the cities of Las Vegas, Seattle, and Houston, Portland Water Bureau, and Dallas Area Rapid Transit. The firm is the only construction technology company listed on the StateRAMP Authorized Vendor List and has been available on the Federal Risk and Authorization Management Program (FedRAMP) marketplace since 2020.
About Aurigo Software:
Aurigo builds software that helps build the world. Aurigo provides modern, cloud-based solutions for capital infrastructure and private owners to help plan with confidence, build with quality, and maintain their assets efficiently. With more than $300 billion of capital programs under management, Aurigo's solutions are trusted by over 300 customers in transportation, water and utilities, healthcare, higher education, and government on over 40,000 projects across North America. Aurigo helps capital program executives make better decisions based on proprietary artificial intelligence and machine learning technology. Aurigo is a privately held U.S. corporation headquartered in Austin, Texas, with global offices in Canada and India.
Illumio | January 12, 2023
The Zero Trust Segmentation company, Illumio, Inc., recently announced its Federal Risk and Authorization Management Program (FedRAMP) in process designation at the moderate impact level for its Illumio Government Cloud. This is sponsored by Department of Health and Human Services Office of Inspector General (HHS OIG).
The US government's FedRAMP initiative harmonizes security assessments, approvals, and monitoring for cloud solutions. Illumio Government Cloud, which includes Illumio Core and Illumio Endpoint prevents breaches from spreading across servers and endpoints with Zero Trust Segmentation (ZTS).
Illumio prevents breaches and ransomware in three easy steps:
See risk by using vulnerability maps that show data center-to-cloud-to-endpoint traffic
Set and automate the creation of granular policy to define categorization. Illumio's traffic-based policies streamline the process
Stop the spread of breaches to safeguard workloads and applications and strategically separate compromised systems and high-value assets, guard the hybrid attack surface during an active attack
Enterprise Strategy Group’s Zero Trust Impact Report found that Zero Trust Segmentation prevents five cyber disasters annually.
Gary Barlet, Federal Field CTO at Illumio, stated, "Bolstering national cyber resilience is a top federal priority. As more eyes turn to defending our critical infrastructure, Zero Trust Segmentation remains a strategic, and federally-backed mandate for agencies looking to shore up critical assets and to stop the spread of attacks throughout an organization or agency". He further added, "Zero Trust Segmentation is a fundamental pillar of any Zero Trust strategy, and Illumio is the industry-defining leader in the space, helping the largest organizations, including more than 15 of the Fortune 100, stop breaches from spreading to dramatically reduce agencies' risk."
(Source- GlobeNewswire by notified)
About Illumio Inc.
Specializing in Zero Trust Segmentation, Illumio prevents ransomware and breaches from spreading across hybrid attack surfaces. The ZTS platform visualizes all traffic flows across workloads, devices, and the internet, implements granular segmentation policies to manage communications, and proactively or reactively isolates high-value assets and compromised systems. Its ability to prevent breaches and ransomware in minutes, saves millions in application downtime, and accelerate cloud and digital transformation programs benefits for all types of businesses.