ISG | November 11, 2021
Information Services Group , a leading global technology research and advisory firm, has launched a research study examining service providers that help commercial enterprises and U.S. government entities adopt and run all major Microsoft software packages as part of their digital transformations.
The study results will be published in April in two comprehensive ISG Provider Lens™ reports, one for enterprises called Microsoft Ecosystem 2022, and the other focusing on the unique needs of government entities called Microsoft Ecosystem 2022 – U.S. Public Sector. Both reports will cover a range of Microsoft-related services offered by providers, including managed services related to Azure, support for running SAP products on Azure and the adoption of Microsoft 365.
Enterprise and public sector buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
The new reports will look at the ways the Microsoft product roadmap has driven broad changes in the corporate workplace in recent years. As Microsoft has transformed itself into a cloud-based company, its customers have made their own digital transformations, replacing on-premises software with a new generation of cloud services from Microsoft and its partners,” he said. “Microsoft ecosystem service providers help enterprises and government entities implement, integrate and support Microsoft’s latest offerings.”
Bill Huber, partner, digital platforms and solutions for ISG
ISG has distributed surveys to more than 160 Microsoft-related technology and service providers. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the services and products the typical enterprise client is buying in the Microsoft space, based on ISG’s experience working with its clients. The five quadrants that will be covered are:
Managed Services for Azure, assessing managed public cloud service providers that offer professional and managed services that augment Azure’s built-in capabilities, including IaaS and PaaS. These services include provisioning, real-time and predictive analysis, and monitoring and operational management of a client’s public cloud and multicloud environment.
Microsoft 365 Services, evaluating service providers that aid enterprises and government entities with the adoption, integration and ongoing operation of Microsoft 365—Microsoft’s SaaS-based productivity suite. These services go beyond provisioning and migrating to Microsoft 365; they focus on offering a quick, device-independent, high-quality productivity suite that enables seamless teamwork, irrespective of location and adapted to the role of the user.
SAP on Azure Services, looking at service providers that offer capabilities related to adopting, managing and using Microsoft’s dedicated SAP on Azure suite of cloud solutions. The services typically provided by these companies include architecture consulting and an analysis of requirements for the application landscape; technical design with support for configuration; deployment; escalation management; change and fault management; support; optimization and reporting.
Dynamics 365 Services, evaluating service providers that assist enterprises and government entities with the selection, integration, customization and operation of Microsoft’s cloud-based Dynamics 365 enterprise resource planning (ERP) and customer relationship management (CRM) software. These services focus on the digitalization of business processes through the use of ERP and CRM software.
Power Platform Services, assessing providers that offer services related to broad implementations of the Microsoft Power Platform, plus support services and related advanced training. Clients utilize the services offered by the providers to create new and sophisticated software applications for digital transformation, obtain new insights on business operations and optimize business processes in a sophisticated manner.
The public sector report will include four quadrants, omitting the one analyzing providers of SAP on Azure services, which is not broadly applicable to this market.
The enterprise report will cover the global Microsoft ecosystem market and examine products and services available in the U.S., Germany, the U.K., Australia, Brazil, Switzerland, Singapore and Malaysia, while the U.S. public sector report will cover the U.S. government sector. ISG analysts Craig Baty, Peter Crocker, Mark Purdy, Holm Landrock and Mauricio Ohtani will serve as authors of the enterprise report, while Crocker and Bruce Guptil will serve as authors of the U.S. public sector report.
A list of identified providers and vendors and further details on the study are available in these digital brochures: Microsoft Ecosystem 2022 and Microsoft Ecosystem 2022 – U.S. Public Sector. Companies not listed as Microsoft ecosystem providers can contact ISG and ask to be included in the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
Carahsoft | November 03, 2021
Carahsoft, The Trusted Government IT Solutions Provider®, and Splashtop, a leader in next-generation remote access and remote support software, today announced a partnership. Under the agreement, Carahsoft will serve as Splashtop’s Master Government Aggregator®, making the company’s secure remote access and support solutions available to the Public Sector through Carahsoft’s NASA Solutions for Enterprise-Wide Procurement (SEWP) V, Information Technology Enterprise Solutions – Software 2 (ITES-SW2), National Cooperative Purchasing Alliance (NCPA) and OMNIA Partners contracts, as well as through Carahsoft’s reseller partners.
Splashtop’s secure and high-performance remote access and support solutions enable Federal, State, Local Government and Educational institutions to implement a productive, hybrid workplace to ensure continuity by being able to remotely carry on business as usual. Departments and agencies can accomplish their missions and serve their constituents from anywhere.
“While the pandemic forced Public Sector organizations and Educational institutions to quickly adapt to remote work environments, there is no going back. Remote or hybrid work is the new “de facto” operating model for Federal, State, Local and Educational organizations. Additionally, with the rise of ransomware and other malicious threats, Government needs a superior alternative to unreliable VPN / RDP solutions that pose security and privacy risks. As a result of our strategic partnership with Carahsoft, our secure, remote access and remote IT support solutions are now easily accessible to Public Sector and Education customers to enable secure work and school from anywhere.”
Justin Windsor, Splashtop’s Channel Chief for the Americas
Splashtop for Education enhances learning and helps students reach their full potential with access to the resources they need most through Splashtop’s remote access solutions. Students can use lab computers and licensed software from Adobe, Autodesk or other providers from their laptops, iPads, Chromebooks or additional devices, even after lab hours. IT teams can easily schedule remote lab access sessions for students to optimize the use of lab computers and expensive software licenses, as well as provide support to teachers and students who may not be off-site at other locations.
“We are thrilled to announce this partnership with Splashtop to deliver remote access and support software to our resellers and our Government and Education customers,” said Brandi Hiebert, Director of Sales who leads the Splashtop Team at Carahsoft. “The Public Sector now has access to secure cloud and on-premise remote access solutions, enabling work from anywhere.”
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
Based in Silicon Valley, Splashtop Inc. delivers next-generation remote access and remote software and services for enterprises, academic and research institutions, government agencies, small businesses, MSPs, IT departments, and individuals. Splashtop’s cloud-based, secure, and easily managed remote access approach is increasingly replacing legacy approaches such as virtual private networks (VPNs) while earning a stunning 93 Net Promoter Score (NPS), a standard for assessing customer satisfaction. More than 30 million users, including those in 85% of Fortune 500 enterprises, enjoy Splashtop products globally.
Nelnet | March 02, 2021
Nelnet (NYSE: NNI), a head proficient services organization, and EKI-Digital, a quantitative digital transformation organization, reported today an association meant to change how the government and financial services industry deal with their digital modernization and relocation endeavors.
Headquartered in Lincoln, Neb., Nelnet is devoted to conveying excellent client encounters and inventive innovation arrangements. Nelnet has many years of involvement creating and executing versatile back-office preparing and client care arrangements that assist customers with exploring complex, vigorously managed government and financial projects, for example, bureaucratic understudy loans and state joblessness protection claims.
"We look forward to working together with EKI-Digital to provide transformative modernization solutions and outstanding customer service to our clients," stated Peter Sanderson, Chief Revenue Officer of Nelnet Diversified Services. "Clients rely on our advanced technology solutions, efficient operations, and exemplary service to transform and support their organizations. With this announcement, we're excited for the opportunity to serve them even better."
EKI-Digital is a pioneer in utilizing calculations and lean-digital application design to assist associations with organizing their digital and acquirement transformation endeavors. EKI-Digital has helped associations, public and private, distinguish and catch execution improvement utilizing its legitimacy digital design approach and algorithmic freedom ID capacities.
"We look forward to working with Nelnet to help large organizations systematize and support their digital innovation and transformation efforts. Their commitment to customer, employee, and community success demonstrates the values of the company and why we believe this will be a compelling partnership," said Robert Blackwell Jr., CEO of EKI-Digital.
Together, Nelnet and EKI-Digital are attempting to assist associations with gaining digital modernization capacities as a help, taking out the need to chance great many dollars on conventional IT capital undertakings with high disappointment rates. Consolidating EKI-Digital's driving innovation procedure, plan, and usage services, with Nelnet's demonstrated back-office preparing and client care and backing, the association will have an amazing effect in the government and financial services areas.
Nelnet (NYSE: NNI) is a diversified and innovative company focused on offering educational services, technology solutions, professional services, telecommunications, and asset management. Nelnet helps students and families plan and pay for their education and makes the administrative processes for schools more efficient with student loan servicing, tuition payment processing, and school administration software. Through its investment in ALLO Communications, Nelnet offers fiber optic services directly to homes and businesses for ultra-fast internet and superior telephone and television services. The company also makes investments in real estate and early-stage and emerging growth companies.
EKI-Digital is a Quantitative Digital Transformation company that has helped large organizations identify and capture billions in revenue and cost efficiencies. Since 1998, EKI-Digital has serviced clients worldwide, specializing in government, retail, and financial services. Their technology independence allows EKI-Digital to offer flexible and unique solutions to help clients move from uncertainty to possibility.