Motorola Solutions Device Receives NIAP Certification from the U.S. Federal Government

Motorola | June 30, 2020

Motorola Solutions has announced that its LEX L11 communications device has received National Information Assurance Partnership (NIAP) Common Criteria Certification and meets the U.S. National Security Agency (NSA) Commercial Solutions for Classified (CSfC) Program standards for accessing sensitive information across national security systems up to and including the top secret level. The NIAP Common Criteria Evaluation and Validation Scheme (CCEVS) deems products eligible for national security system procurement for highly sensitive national security, law enforcement and public safety use, and the CSfC Program further evaluates emerging technologies so that U.S. government customers may procure the most modern and secure commercial solutions in a matter of months, not years.

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The Government has been clear that EU citizens currently living and working in the UK are welcome and will be able to continue to live and work here by applying for ‘settled status’. They have also proposed temporary measures to ensure that there is no change to people crossing the UK border on the day we leave the EU if we do so without a deal. It has published its vision for the UK’s future immigration system, which will apply to people from anywhere in the world and has committed to consulting with industry.

Spotlight

The Government has been clear that EU citizens currently living and working in the UK are welcome and will be able to continue to live and work here by applying for ‘settled status’. They have also proposed temporary measures to ensure that there is no change to people crossing the UK border on the day we leave the EU if we do so without a deal. It has published its vision for the UK’s future immigration system, which will apply to people from anywhere in the world and has committed to consulting with industry.

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EMERGING TECHNOLOGY

UK Taps Sayari for Government-wide Data Analytics Contract

Sayari | December 05, 2022

Sayari, a commercial risk intelligence company, has recently been selected by the United Kingdom Crown Commercial Service (CCS) as a supplier for the G-Cloud 13 Framework, an agreement between the government and suppliers who provide cloud-based services. The partnership enables departments like the National Crime Agency (NCA), Ministry of Defence (MOD), HM Revenue & Customs, Serious Fraud Office, HM Treasury and other agencies to accelerate deployment of Sayari’s commercial risk intelligence platform. Teams of government analysts and investigators will have instant access to the hard-to-find connections analysts and investigators need to eliminate information gaps. “Ensuring that law enforcement, regulators and regulated industry are able to effectively collaborate is our goal at Sayari. This recognition from CCS lays the groundwork for scaled adoption and mission impact, We are proud of the relationships we’ve built with UK government agencies and enterprise companies over the past seven years, and we’re committed to building out our local presence to drive the best outcomes for our partners.” -Farley Mesko, co-founder and CEO Sayari. In May, the company formally launched its European operations, based in London. Sayari’s partnership with the UK government is an important component in supporting the increasingly complex economic crime, trade compliance and third-party risk landscape emerging in the UK and European Union. About Sayari: Sayari empowers government and industry to protect finance, trade and security systems by illuminating the global commercial networks through connected public data and documents. Providing commercial intelligence data from over 250 jurisdictions worldwide, Sayari delivers the entity network visualizations and intuitive risk identifications that decision makers need to stay proactively informed and power safer global commerce. Since its founding in 2015, Sayari has earned the trust of top financial institutions, Fortune 100 corporations and government agencies, securing a $40M Series C in 2021. Sayari is headquartered in Washington, D.C., and its solutions are used by more than 3,000 frontline analysts in 35 countries.

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EMERGING TECHNOLOGY

Esker and Quadient to Develop Electronic Invoicing Platform, to Partner with French Government

Esker | November 22, 2022

Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, and Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, today announced that their years-long collaboration will take on a new dimension by partnering with the French government’s upcoming Partner Dematerialization Platform (PDP). Quadient and Esker have been working together for more than seven years through their joint subsidiary NCS, a strategic partnership that allows Quadient to leverage Esker's technology expertise for automating and digitizing customer and supplier invoices. The new direction NCS is taking strengthens this collaboration and ensures that businesses of all sizes experience a smooth and secure transition to compliance with upcoming French tax regulations according to the defined timetable, whether invoices are received or transmitted by mail, email in PDF format, portal, EDI or another channel. The finance law requires that invoices exchanged between VAT taxpayers must be transmitted in a structured data format (UBL, UNCEFACT CII) or hybrid format (Factur-X): As of July 1, 2024 for all VAT taxable entities receiving invoices As of July 1, 2024 for large companies issuing invoices As of January 1, 2025 this applies to medium-sized businesses issuing invoices As of January 1, 2026 this applies to all micro and small businesses issuing invoices The PDP, which will be approved by the government, will send and receive electronic invoices between entities while simultaneously transmitting the required invoicing data to the Public Portal (PPF), and electronically reports all necessary transaction data. “The widespread implementation of electronic invoicing over the next three years is a major challenge for the four million companies in France. As a major player in the electronic document management market for small and medium-sized businesses, we look forward to our continued partnership with Esker, in which we join forces and expertise to offer businesses straightforward and efficient invoicing process automation, The government’s timetable calls for a long and gradual transition, and we know that for many companies, compliance can be a source of anxiety because it brings about profound changes. By offering flexible and adapted solutions, we want to help them anticipate the implementation of new management methods that are connected and automated, so that they are able to meet regulatory deadlines with confidence.” -Nicolas de Beco, Chief Strategy and Product Officer for Intelligent Document Automation at Quadient. As members of the National e-Invoice Forum and active participants in workshops organized by the General Administration of Public Finances (DGFiP) and the Agency for Financial Information Technology of the State (AIFE), Esker and Quadient are currently in the process of preparing for the registration process beginning in September 2023, with governmental accreditation expected in accordance to the officially defined timeframes. In addition to being in compliance with regulatory guidelines, businesses will also be able to take advantage of complementary services, such as centralized management of all workflows, business process automation, complete visibility over and tracking of communications, invoice archiving, processing of associated documents, payment reconciliation and reporting capabilities. These services are facilitated by easy interconnectability with other business solutions and interoperability with other platforms, which enables them to simplify and optimize management processes, accelerate their digital transformation and improve their cash management. “Esker is proud to support Quadient in this project. As long-standing partners, our two companies have demonstrated their ability to work together to deliver innovative solutions that benefit thousands of businesses in France today, We are committed to helping our customers today and in the future in turning these regulatory developments into opportunity for growth and acceleration of the digital transformation.” -Emmanuel Olivier, COO at Esker. About Esker: Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s solutions incorporate technologies like Artificial Intelligence (AI) to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. About Quadient: Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the SBF 120®, CAC® Mid 60 and EnterNext® Tech 40 indices.

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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS

New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions across tri-state area

TTEC | September 23, 2022

TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA). TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States. "TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities." -Anna Van Buren, senior vice president, TTEC. With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management. The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail. "Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve." -Michael Perrotto, acting E-ZPass program manager, NYSTA. About TTEC: TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

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