Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
PR Newswire | August 10, 2023
Bloomberg Government announced today the release of several enhancements geared toward improving how its subscribers monitor and analyze state policy changes. These enhancements allow state-focused policy professionals to easily track and visualize legislation across multiple jurisdictions in all 50 states and the District of Columbia. These new features will be showcased at the National Conference of State Legislatures (NCSL) Legislative Summit, taking place in Indianapolis, Indiana from August 14 to 16.
The latest enhancements to the Bloomberg Government include:
Bill Tracking, which enables users to monitor change and follow activities related to legislation across all 50 states andWashington, D.C.
Heatmaps, which visualize legislation being considered across the country to identify opportunities and threats to policy initiatives.
Session Timeline,which delivers up-to-date legislative and committee calendars for all 50 states, making it easier to keep track of which chambers are in and out of session.
"Bloomberg Government's enhancements make searching state legislation very intuitive," said Research Specialist Meredith Heaps of Nelson Mullin. "Simple tabs and dedicated search boxes make it easy to find targeted information. I also love the legislative timeline at the top of each bill - the visual data representation makes it easy to determine key stages and status."
"State-focused policy professionals turn to Bloomberg Government to easily track and visualize issues across multiple jurisdictions so they can quickly engage the appropriate legislators on the key issues that matter to them," said Arielle Elliott, president of Bloomberg Government. "We're committed to continually enhancing our platform to provide our clients the most timely and actionable data and content to help make sense of - and react to - legislative developments.
For more information or to request a demo of Bloomberg Government, please visithttps://aboutbgov.com/9N3.
About Bloomberg Government
Bloomberg Government is a premium, subscription-based service that provides comprehensive information and analytics for professionals who interact with – or are affected by – the government. Delivering news, analytics, and data-driven decision tools, Bloomberg Government's digital workspace gives an intelligent edge to government affairs and contracting professionals. For more information or a demo, visit Bloomberg Government.
Businesswire | July 17, 2023
Juvare®, the leader in situational awareness and critical incident preparedness and response technology, today announced the launch of the Juvare Unified Command Platform™ (UCP), part of its new Juvare Federal & Defense (JFD) business unit. The platform enables federal and defense agencies to improve real-time situational awareness, facilitate secure interagency collaboration, and digitize workflows as part of public sector digital modernization efforts. The FedRAMP® High authorized version of UCP is available on the FedRAMP marketplace through Juvare Federal Cloud.
“UCP demonstrates our commitment to deliver modern and secure technology solutions that improve collaboration and operational efficiency while simultaneously strengthening our nation's cyber infrastructure,” said Robert (“Bob”) Watson, CEO of Juvare. “Not only does the platform meet the highest standards in information security, it does so while also delivering modern, easily adaptable, user-friendly software.”
UCP delivers pre-built workflows such as case management, evacuation and communication coordination, law enforcement availability pay, paper and policy tracking, protective detail assignments, and scalable exercise simulation and facilitation that can be easily configured by each agency. This accelerates speed to value by ensuring that agency time and resources are spent meeting goals instead of solving recurring workflow problems.
“UCP is much more than just a workflow and visualization application,” said Patrick Macfarlane, Chief Operating Officer of Juvare Federal & Defense. “It's a single solution that replaces manual processes with automated, secure, and scalable workflows. By collecting data from multiple sources and providing an aggregate view on a single pane of glass, UCP enables swift and informed decision-making and ensures that agencies have AI-ready data for further analysis and augmentation.”
In addition to pre-built workflows, UCP incorporates a dynamic set of integrations and plug-ins designed to support data visualization, collaboration, and predictive analysis. Integrated within the UCP are powerful components such as Juvare Exchange® (JX) for robust collaboration and networking, JX Analyze for in-depth business intelligence, JX Connector for enhanced interagency data integration and aggregation, and world-class geospatial capabilities that support advanced predictive modeling for assessing the potential impacts of weather events.
“UCP aligns with the specific data security requirements of the U.S. government, providing secure access between federal and defense agencies for seamless data integration, collaboration, and a shared common operating picture,” said Patrick Lane, President, Juvare Federal & Defense. “The platform embodies Juvare's unwavering resolve to innovate, ensuring the development of robust solutions that contribute to the security of our nation.”
Juvare is a worldwide leader in crisis management software. Juvare solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. For more information, visit http://www.juvare.com.