NSW government looks 'beyond digital' as part of its customer and digital strategy

zdnet | November 28, 2019

Investing in whole-of-government digital transformation, extending digital licences, and improving regional connectivity are some of the initiatives that will be rolled out as part of the new strategy. New South Wales Minister for Customer Service Victor Dominello has unveiled the state's customer and digital strategy, claiming that it is the vision of the government that was re-elected back into Parliament in March. Speaking to ZDNet, Dominello said the strategy, dubbed with the name "Beyond Digital", builds on top of the work the state government has already done but refocuses the shift on to citizens.

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the Commission submitted to Congress an amendment to the illegal reentry guideline. This video provides background information and data on this amendment.

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the Commission submitted to Congress an amendment to the illegal reentry guideline. This video provides background information and data on this amendment.

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GOVERNMENT BUSINESS

The General Services Administration Releases Draft of New Government IT Services

GSA | January 05, 2021

The General Services Administration delivered the draft framework for its new governmentwide small business IT services contract, named Polaris, including a rundown of administration contributions covered under the contract and arising advances sellers ought to be set up to pitch as a feature of assignment request competitions. The Polaris governmentwide acquisition contract, or GWAC, is set to supplant the disastrous Alliant 2 Small Business contract, which GSA suddenly dropped in July. After influxes of fights, revoked grants and re-grants prompted the Alliant 2 SB cancelation, GSA vowed to make up for the shortcoming with another small business-zeroed in contract and started work on Polaris, delivering the draft demand for proposition on New Year's Eve. “The principal nature of any resulting task order procurement must be for IT services,” the document states, “however, ancillary support may be included when it is integral to and necessary for the IT services-based effort.” In tending to one of the issues identified with Alliant 2 SB, the Polaris contract will zero in on three financial gatherings, isolating into their own pools: small businesses, ladies possessed small businesses and those situated within a generally under-used region, otherwise called HUBZones. The draft record notes GSA claims all authority to make and grant spots on new pools as a component of future open seasons. Alongside the emphasis on financial set-asides, the Polaris GWAC separates itself from other GSA contracts through its contributions: IT services like cloud, information the board and programming advancement, as opposed to commodities like IT equipment or off-the-rack programming items. The draft RFP incorporates seven classifications of services to be offered on the contract, including cloud services, cybersecurity, information the executives, data and correspondence advances, IT activities and support, programming improvement and framework plan. The contract likewise takes into consideration some auxiliary acquisition of administrative help, information section and IT items, among others, however these should be in direct help of a bigger assistance offering. About GSA The General Services Administration (GSA) is an independent agency of the United States government, established in 1949 to help manage and support the basic functioning of federal agencies. GSA supplies products and communications for U.S. government offices, provides transportation and office space to federal employees, and develops government-wide cost-minimizing policies, among other management tasks.

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EMERGING TECHNOLOGY

Spending on Artificial Intelligence Solutions Will Double in the United States by 2025, According to a New IDC Spending Guide

IDC | March 21, 2022

Spending on artificial intelligence in the United States will grow to $120 billion by 2025, representing a compound annual growth rate (CAGR) of 26.0% over the 2021-2025 forecast period. Moreover, all 19 U.S. industries profiled in the latest Worldwide Artificial Intelligence Spending Guide from International Data Corporation (IDC) are forecast to deliver AI spending growth of 20% or more. The U.S. also accounts for more than half of all AI spending worldwide. Retail will remain the largest U.S. industry for AI spending throughout the forecast while Banking will be the second largest industry. Together, these two industries will represent nearly 28% of all AI spending in the United States in 2025 and will account for nearly $20 billion of the amount added to the U.S. total over the forecast. The U.S. industries that will see the fastest growth in AI spending will be Professional Services, Media, and Securities and Investment Services, all of which will have CAGRs greater than 30%. Within Retail, the AI use cases that will receive the most investment will be Augmented Customer Service Agents, and Expert Shopping Advisors & Product Recommendations. These two use cases encourage and assist increased spending by retail customers and account for nearly 40 percent of AI spending in the industry. The shift to online shopping contributes considerably to the adoption of AI within retail. AI spending in the Banking industry will be spread across several different functional areas, including customer service (Program Advisors and Recommendation Systems), operations (Fraud Analysis and Investigation), and security (Augmented Threat Intelligence and Prevention Systems). Among the 30 AI use cases included in the Spending Guide, two will remain the largest in terms of total spending throughout the forecast – Augmented Customer Service Agents and Sales Process Recommendation and Augmentation. Together, these two use cases will account for more than 20% of all AI spending in the U.S. in 2025. In terms of growth, two AI use cases (Public Safety and Emergency Response and Augmented Claims Processing) will have five-year CAGRs greater than 30% while a third use case (IT Optimization) will ride a CAGR of 29.7% to become the third largest AI use case in 2025. The greatest potential benefit for the use of AI remains its use in developing new business, and building new business models. However, existing businesses are hesitant to embrace this potential, leaving the greatest opportunities to new market entrants that have no fear of change and can adapt easily to new ways of conducting business. The future for business is AI and those companies that can seize this opportunity could easily become the new giants." Mike Glennon, senior research manager with IDC's Customer Insights & Analysis team The Worldwide Artificial Intelligence Spending Guide sizes spending for technologies that analyze, organize, access, and provide advisory services based on a range of unstructured information. The Spending Guide quantifies the AI opportunity by providing data for 30 use cases across 19 industries in nine regions and 32 countries. Data is also available for the related hardware, software, and services categories. Taxonomy Note The IDC Worldwide Artificial Intelligence Spending Guide uses a precise definition of what constitutes an AI Application in which the application must have an AI component that is crucial to the application – without this AI component the application will not function. This distinction enables the Spending Guide to focus on those software applications that are strongly AI Centric. In comparison, the IDC Worldwide Semiannual Artificial Intelligence Tracker uses a broad definition of AI Applications that includes applications where the AI component is non-centric, or not fundamental, to the application. This enables the inclusion of vendors that have incorporated AI capabilities into their software, but the applications are not exclusively used for AI functions only. In other words, the application will function without the inclusion of the AI component. About IDC Spending Guides IDC's Spending Guides provide a granular view of key technology markets from a regional, vertical industry, use case, buyer, and technology perspective. The spending guides are delivered via pivot table format or custom query tool, allowing the user to easily extract meaningful information about each market by viewing data trends and relationships. About IDC International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,200 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world's leading tech media, data, and marketing services company.

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EMERGING TECHNOLOGY

Vyopta Partners with Carahsoft Technology, a Trusted Government IT Solutions Provider

Carahsoft | February 17, 2021

Vyopta, a main supplier of Collaboration Intelligence, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the arrangement, Carahsoft will fill in as Vyopta's Master Government Aggregator® and make Vyopta's exhaustive checking and examination for Collaboration Performance Management (CPM) and Workspace Insights arrangements accessible to the public area through Carahsoft's affiliate partners and NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Maryland COTS contracts. “Collaboration has become critical in the wake of the COVID-19 pandemic, and our customers have expressed a need for full visibility into their complex collaboration environments,” said Natalie Gregory, Vice President of Sales managing the Vyopta practice at Carahsoft. “Vyopta empowers public sector agencies to improve collaboration, optimize meeting room usage, meet compliance reporting requirements, and efficiently manage large, complex collaboration environments. We look forward to partnering with Vyopta to provide innovative collaboration intelligence solutions to our public sector customers with the support of our reseller partners.” Vyopta helps governments in the U.S., Canada, and Europe uphold a wide scope of collaboration use cases including giving strategic correspondence, empowering far off wellbeing administrations and expanding admittance to office administrations. Vyopta's CPM Monitoring arrangement gives ongoing cautions and nitty gritty measurements on execution and nature of live and finished gatherings – video, telephone or online. CPM Analytics offers significant experiences that can recognize cost-saving measures while distinguishing convenience and quality concerns. Vyopta incorporates and gathers information from Microsoft Teams, Cisco Webex, Zoom (counting Zoom online courses), Google Meet, Cisco UCM, Cisco Meeting Server, Pexip, entryways for voice and video, and IoT collaboration gadgets. “We’re excited to partner with Carahsoft to set up a distribution channel in the public sector market for the first time,” said Cody Bell, Director of Federal Accounts at Vyopta. “We are seeing high demand among federal agencies to provide video and UC troubleshooting tools that are simple to use for front-line IT support teams.” Vyopta’s U.S. Federal government customers include the Center for Medicare and Medicaid Services, Department of Veterans Affairs, Drug Enforcement Agency (DEA), the Federal Reserve System, the U.S. General Services Administration (GSA), the U.S. Senate and U.S. Courts. In early January, Vyopta received the “In Process” designation from the U.S. Federal Risk and Authorization Management Program (FedRAMP), and is listed on the FedRAMP marketplace website. About Vyopta Incorporated Vyopta, the Collaboration Intelligence company, is a global leader in comprehensive monitoring and analytics for Collaboration Performance Management and Workspace Insights. By integrating insights from multi-vendor Unified Communications & Collaboration vendors and IOT devices, Vyopta helps organizations deliver the best UC user experience and optimize their UC and real estate investments. Vyopta helps hundreds of organizations worldwide spanning 20+ industries monitor 6 million endpoints and over 20 billion meeting minutes a year. About Carahsoft Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®. As a top-performing GSA Schedule, SEWP and ITES-SW2 contract holder, Carahsoft serves as the Master Government Aggregator® for many of its best-of-breed technology vendors, supporting an extensive ecosystem of manufacturers, value-added resellers, system integrators and consulting partners committed to helping government agencies select and implement the best solution at the best possible value.

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