Oklahoma: Governor Declares Farmers Market Week in Oklahoma

National Association of State Departments of Agriculture | August 09, 2016

Many times, Oklahoma agriculture is seen at a glance by motorists passing farms and ranches throughout the state.

Spotlight

Increasingly, the federal government is called upon not only to manage the routine operations of ongoing programs but also to undertake large, complex initiatives to provide new programs and services and to adapt and improve ongoing programs in a rapidly changing environment. This has proven to be a challenge. The recent high-profile failure of the Healthcare.gov launch is just one example from a long list of troubled government efforts to manage change efficiently and effectively.

Spotlight

Increasingly, the federal government is called upon not only to manage the routine operations of ongoing programs but also to undertake large, complex initiatives to provide new programs and services and to adapt and improve ongoing programs in a rapidly changing environment. This has proven to be a challenge. The recent high-profile failure of the Healthcare.gov launch is just one example from a long list of troubled government efforts to manage change efficiently and effectively.

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EMERGING TECHNOLOGY,CYBERSECURITY

Ermetic Initiates U.S. Federal Government FedRAMP Authorization for Authority to Operate

Ermetic | September 15, 2022

Ermetic, the cloud infrastructure security company, today announced that it has initiated the process to achieve Authority to Operate (ATO) status under the Federal Risk and Authorization Management Program (FedRAMP). FedRAMP is a government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. The company also announced the appointment of Ben McGucken as regional vice president of sales for US Federal and Latin America, who will lead the company’s FedRAMP certification. In addition, the Ermetic cloud security platform now supports AWS GovCloud (US) and Azure for US Government – which are designed to address specific regulatory and compliance requirements of US government agencies at the federal, state, and local level that run sensitive workloads in the cloud. The company has engaged stackArmor, Inc, a leading provider of FedRAMP engineering and advisory services, to guide Ermetic through the FedRAMP ATO process. stackArmor and its team of experts have over a decade of experience assisting cloud service providers to ensure their solutions meet compliance standards including FISMA, FedRAMP and NIST. “We are pleased to partner with Ermetic on their FedRAMP journey toward an ATO, stackAmor's ThreatAlert is an integrated suite of security and compliance services deployed within the accreditation boundary. This also includes continuous monitoring designed to help companies like Ermetic reduce the level of effort and costs while accelerating the FedRAMP process.” -Martin Rieger, Chief Solutions Officer for stackArmor. Federal, state and local governments are using the cloud to provide better services for constituents, but need to address security risks, especially those associated with preventing breaches, detecting issues rapidly, and protecting personal information, said Shai Morag, CEO of Ermetic. Ermetic is embarking on the FedRAMP process to provide every level of government with a comprehensive solution for cloud native application protection. Ben McGucken joined Ermetic from data security vendor BitGlass where he was AVP of Sales for South and Latin America. He has also served in senior sales roles with ExtraHop, Palo Alto Networks and Layer 3 Communications. “Ermetic already supports AWS GovCloud and Azure for Government for customers that want to conduct proof of concept evaluations, As we move through the FedRAMP authorization process, government agencies can feel confident that the Ermetic platform is designed to meet the regulatory and compliance requirements they must comply with for cloud workloads.” -Ben McGucken regional vice president of sales for US Federal and Latin America. About Ermetic: Ermetic helps prevent breaches by reducing the attack surface of cloud infrastructure and enforcing least privilege at scale in the most complex environments. The Ermetic SaaS platform provides comprehensive cloud security for AWS, Azure and GCP that spans both cloud infrastructure entitlements management (CIEM) and cloud security posture management (CSPM). The company is led by proven technology entrepreneurs whose previous companies have been acquired by Microsoft, Palo Alto Networks and others. Ermetic has received funding from Accel, Forgepoint, Glilot Capital Partners, Norwest Venture Partners, Qumra and Target Global.

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EMERGING TECHNOLOGY,GOVERNMENT BUSINESS

New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions across tri-state area

TTEC | September 23, 2022

TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA). TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States. "TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities." -Anna Van Buren, senior vice president, TTEC. With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management. The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail. "Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve." -Michael Perrotto, acting E-ZPass program manager, NYSTA. About TTEC: TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

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CYBERSECURITY

Avertium Fusion MXDR for Microsoft Security

Avertium | July 21, 2022

Today, Avertium announced Fusion MXDR, a new service the security partner is providing for Microsoft Security customers. This threat-informed, managed extended detection and response (MXDR) service from Avertium includes threat intelligence, attack surface monitoring, NIST CSF framework, and vulnerability management as part of a cyber maturity program for Microsoft Defender for Endpoint and Microsoft Sentinel. "Fusing endpoint and event management technology with cyber maturity and professional services is the crux of Fusion MXDR. Companies that invest in Microsoft Security Solutions can maximize those investments by integrating new threat defense intelligence as part of the adaptable MXDR service. Companies that rely on Microsoft Security technology for primary threat defense can optimize those investments by fusing that technology with insights from new threat behavior, Comprehensive cyber maturity is achieved with an MXDR approach that gets stronger with new intelligence over time, From implementation and optimization to ongoing management and tuning, Fusion MXDR allows Microsoft Security customers to adapt, attack, and evolve with emerging threats." -Jeff Schmidt, CEO at Avertium Schmidt explains Fusion MXDR is built for Microsoft Security customers that want to replace legacy tools, consolidate point solutions, and build a cyber maturity program that is integrated with Microsoft Defender for Endpoint and Microsoft Sentinel platforms. About Avertium: Avertium is the security partner that companies turn to for end-to-end cybersecurity solutions that attack the chaos of the cybersecurity landscape with context. By fusing together human expertise and a business-first mindset with the right combination of technology and threat intelligence, Avertium delivers a more comprehensive, more programmatic approach to cybersecurity - one with cyber fusion services that drive action on the ground and influence in the boardroom. That's why over 1,200 mid-market and enterprise-level organizations across 15 industries turn to Avertium when they want to be more efficient, more effective, and more resilient when waging today's cyber war.

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