Deloitte | March 17, 2021
Deloitte's administration and public administrations practice announced the new Deloitte Artificial Intelligence Institute for Government today. Institute pioneers illustrated a bunch of commitments and activities to progress applied AI in the public area by building a cross-area local area for research and shared mastery, and tutoring and developing the talent of things to come.
"As evidenced in the recent National Security Commission on Artificial Intelligence report, advancing the use of artificial intelligence is a national imperative. While decisions and actions to accelerate AI innovation need to happen today, implementing AI brings ethical and technical challenges that are as complex as any we have faced in recent history," said Ed Van Buren, principal with Deloitte Consulting LLP and executive director of DAIIG. "Deloitte's AI Institute for Government is focused on efforts to actively help the public sector harness and shape this movement towards blending human and machine capabilities in a way that improves citizen services, promotes economic growth and recovery, and expands human opportunity"
The institute is a center for imaginative viewpoints, coordinated effort and examination zeroed in on everything AI and related innovations for government. To accomplish this, the institute will draw in pioneers from state, neighborhood and national government, industry, and the scholarly world. The people group will reach past technologists to remember disciplines for the humanities and sciences.
"AI is more than technology — its adoption presents a seismic shift in the future of how work is done and how public servants, individuals and society work with intelligent machines and big data," said Tasha Austin, principal with Deloitte Risk & Financial Advisory, Deloitte & Touche LLP; and director of DAIIG. "The community built through this institute is at the leading edge of how AI is applied to the work of government to improve everything from health care to national defense. We will address critical questions of how we build ethics and transparency into the very DNA of AI to foster trust and advance human potential, rather than increase inequity."
Some of the work and commitments underway for DAIIG's first year are listed below.
Build an AI community of research and shared expertise
The talent and capabilities embodied in the institute convey applied AI contextual analyses that make solid contrasts in open area challenges. The institute is a middle for AI in the public area local area and cultivates learning, investigation and a trade of thoughts. Early commitments include:
• Research and develop AI-powered solutions in collaboration with https://www2.deloitte.com/us/en/pages/life-sciences-and-health-care/articles/health-equity-institute.htmlDeloitte's AI Exploration Lab at the Capital Factory in Austin, Texas and the newly launched CortexAI™ for Government platform. The lab is an innovation hub and storefront to sense new AI technologies, incubate capabilities and create a space for co-development and collaboration. The lab specializes in operational data science, edge computing and the intersection of national security and AI technology innovation.
• Leverage industry leading AI experts from our government and public sector practice to research AI, develop solutions and publish insights to problems that matter to the government.
• Support existing AI communities of practice in government through events co-sponsored with leading nonprofits and trade associations.
• Establish relationships with academic institutions to identify trends and conduct interdisciplinary research on applied AI for the purpose of pioneering and creating disruptive AI technologies and solutions for the public sector.
Mentor and grow AI talent of the future
Establish a robust arrangement of partnerships with driving scholastic projects and advance individual coaching programs for early profession people, based on the central obligation to advance variety and incorporation in the field. Early activities include:
• Lead a discussion of women leaders around AI and Success for Women in STEM careers at the virtual University of Virginia Women in Data Science Worldwide Conference on Friday, March 19.
• Provide mentorship opportunities and resources such as scholarships for rising STEM students from underrepresented communities and Historically Black Colleges and Universities (HBCUs).
• Collaborate with United Way of the National Capital Area to bring AI concepts and technology to middle schoolers in the Greater Washington Metro Area.
Deloitte's administration and public administrations practice — our kin, thoughts, innovation and results — is intended for sway. Deloitte's group of more than 16,000 experts carry new viewpoint to assist customers with expecting interruption, reconsider the conceivable, and satisfy their main goal guarantee.
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today's marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories.
Workday | August 19, 2021
Workday (NASDAQ:WDAY), a leader in enterprise cloud applications for finance and human resources, today announced it has achieved Ready status for the Federal Risk and Authorization Management Program (FedRAMP) at a Moderate impact level. With this achievement, Workday materially advances its position to help federal agencies accelerate IT transformation and gain real-time insights to address critical challenges across workforce development, compliance, financial sustainability, and more.
Entry into the federal market will mark a significant milestone for Workday and its opportunity for growth, building on the company’s established history of providing finance, HR, and payroll applications to public and private sector organizations at scale. With Workday Government Cloud, the company’s forthcoming FedRAMP Moderate offering, federal agencies will have access to a portfolio of enterprise cloud applications, including Workday Human Capital Management, Workday Financial Management, Workday Payroll, and Workday Prism Analytics.
With Workday, federal agencies will be able to:
Address Critical Workforce Needs: The federal sector is facing highly complex issues, ranging from a lack of new workers to replace a retiring workforce, to an urgent need to address diversity in the workplace. With Workday Government Cloud, federal agencies will be able to access real-time data to gain insight into their workforce so that they can effectively tackle these issues.
Better Manage Finances: During this period of rapid change, federal agencies must be able to break out of the constraints of complex hierarchies and better manage their resources. Workday Government Cloud can help them make informed budgetary decisions by tracking key financial performance indicators while adhering to compliance rules in real time.
Keep Pace with Regulation: Workday Government Cloud provides federal agencies with tools they need to navigate a rapidly changing regulatory environment so they can make quick decisions as the landscape shifts.
FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It helps the U.S. government adapt from legacy IT to secure cloud-based solutions.
The U.S. federal market is one of the largest and most complex enterprises in the world, which will now benefit from Workday’s established success and industry-leading best practices in a range of markets including healthcare, financial services, education, hospitality, and retail, to name a few.
Workday is listed on the FedRAMP Marketplace, and Authority to Operate at the Moderate level is currently estimated in Spring 2022.
Comments on the News:
“At Workday we have a long-standing reputation of helping public and private sector organizations make informed HR, finance, and planning decisions so our entry into the federal market is a natural progression in our growth strategy,” said Chano Fernandez, co-CEO, Workday. “The federal sector is facing unprecedented levels of change and complexity, ranging from increasing scrutiny on expenditures to managing its evolving workforce in a post pandemic world. Our goal is to bring federal agencies the support and insights they need, so they can focus on what matters most -- making informed decisions as organizations evolve and supporting their employees in a changing world.”
"It's imperative for federal organizations to have the financial management solutions to become more efficient and transparent in fiscal management, and HR solutions that support agencies in quickly and easily recruiting, hiring, training, and retaining professionals with the breadth and depth of competencies required for a 21st century workforce," said Adelaide O’Brien, research director, IDC Government Digital Transformation Strategies. “Cloud solutions are the primary catalyst for such transformation, and enable agencies to become digitally resilient."
“Now more than ever, federal agency leaders are seeking new ways to empower their people so they can be agile, resilient, and capable of scaling and adapting quickly,” said John Goodman, CEO, Accenture Federal Services. “As one of Workday’s largest services providers, we continue to invest and innovate together to help clients make rapid and lasting change a reality and to deliver real value for the federal workforce.”
Workday is a leading provider of enterprise cloud applications for finance and human resources, helping customers adapt and thrive in a changing world. Workday applications for financial management, human resources, planning, spend management, and analytics have been adopted by thousands of organizations around the world and across industries—from medium-sized businesses to more than 45% of the Fortune 500.
Bright Pattern | January 20, 2022
Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners.
"We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction."
Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget.
Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more.
Bright Pattern Contact Center Software for Government Agencies:
Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email.
Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues.
Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations.
Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats.
Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system.
Turbocharge Your Existing IT Service Management Solution – Bright Pattern also integrates seamlessly with leading ITSM and Enterprise Service Management (ESM) solutions so agencies don't need to rip-and-replace existing software but can add digital channels and powerful AI and automation to existing solutions.
"With the addition of Bright Pattern to our offerings, Government agencies now have access to an all-in-one cloud-based solution that enables users to simplify and manage their multichannel call center operations to improve customer satisfaction," said Evan Slack, Director of Sales for Emerging Cloud and Virtualization Technologies at Carahsoft. "We look forward to working with Bright Pattern and our reseller partners to help agencies modernize their communication channels while optimizing their existing resources and budgets."
Bright Pattern's software is available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement Contract #AR2472, OMNIA Partners Contract #R191902, The Quilt Master Service Agreement Number MSA05012019-F, E&I Contract #EI00063~2021MA, and through the company's reseller partners.
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.