Accenture Federal Services | October 18, 2021
Accenture Federal Services (AFS) has launched a new report, Futureframe: Human-Centered Design at Societal Scale, which unveils specific steps for federal agencies to deliver improved customer experiences and outcomes.
Futureframe helps agencies define a “future vision” of what an optimal federal customer experience looks like and creates the building blocks to bring those experiences to life. The Futureframe approach links elements of human-centered design, systems design, futurism, and ethnographic research to help agencies implement transformative change and sustainable improvements across complex programs. The report showcases a wide range of use cases and walks through how this framework can be applied to a common use case that crosses many missions and agencies: federal benefits, assistance, and insurance programs.
“The pandemic increased demand for government services while simultaneously raising expectations for federal government customer experience. Additionally, agencies are being tasked with growing calls to ensure equity in meeting citizen needs so all customers have equal access to services,” said the report’s co-author, Elaine Beeman, Senior Managing Director, Civilian Portfolio Lead. “To meet the moment, federal leaders must accelerate the shift to digital to ensure customer experience with the federal government meets, or even exceeds, the experience they have with their favorite brands and serves a diverse customer base, including underserved and hard-to-reach populations.”
The release of the report commemorates the fifth anniversary of the Accenture Federal Studio, which is part of AFS’s growing network of spaces that links commercial innovation with mission experience to help the federal government tackle its most pressing challenges. The Studio serves client mission areas across defense, national security, safety and citizen services, and health.
“Since the Studio opened in 2016, it has become a leading innovation partner helping to create value for customers and employees alike across all sectors of the government. By integrating human-centered design with emerging technologies such as mixed reality, artificial intelligence, machine learning, blockchain, and quantum computing, the Studio helps our clients move ideas confidently from vision, to prototype, to pilot, to impact at-scale.”
Tim Irvine, Managing Director and Lead for Accenture Federal Studio
AFS taps into leading insights, talents, capabilities, and commercial approaches within the Accenture Innovation Network, a global network of research, design, and technology centers that brings disruptive innovation to clients.
Accenture Federal Services is a subsidiary of Accenture (NYSE: ACN).
About Accenture Federal Services
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company headquartered in Arlington, Virginia. Accenture’s federal business serves every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
American Society for Quality | March 07, 2022
The ASQ Government Division conferred its Silver Level Award to the Clerk's Office of the U.S. Court of Appeals for the Federal Circuit in Washington D.C., for the efficiency and effectiveness of its operations. The award certifies that the Clerk's Office was assessed under the ASQ/ANSI G1:2021 Guidelines for Evaluating the Quality of Government Operations and Services. This certification reflects the systematic use of the standard's system and process maturity models to improve the services of the court over a two-year period.
The U.S. Court of Appeals for the Federal Circuit is the first government organization to seek and attain award-level validation and certification of the maturity of their key operational processes and systems under the G1 standard.
This award highlights excellence in government operations resulting from a combination of important factors, including developing and maintaining a best practice operational plan, developing metrics that accurately assess the effectiveness and efficiency of processes at each point of delivery, and uniting its front line workers in an ongoing process of finding and resolving issues before they can become problems. It takes the highest level of management skill, and the studied application of the proven principles of quality science to achieve this kind of excellence."
Richard Mallory, chair of the ASQ Center for Quality Standards in Government
The examiner report noted significant operational improvements over that two-year period, including:
A 49% average reduction in internal case processing times and
A 58% average reduction in the time in the assignment of cases to panels during FY 2021.
ASQ/ANSI G1:2021 provides the uniform, objective standard by which government entities can develop and confirm the level of sustainable quality of their operations and services. It provides a concise framework for elected and appointed leaders, government entity staff and their constituents to know the objective level of maturity of the systems and underlying processes used in the operations and services delivered by the entity. Government entities that utilize the Guidelines will have the missing link for implementing quality by supporting quality disciplines like Lean Six Sigma and alignment with fundamental best practice management techniques, like the Baldrige Excellence Framework.
The examination further validated the Clerk's Office's systematic approach over the past five years to redesign its processes, adopt proven quality-based methods to evaluate and enhance the quality of operations and services, and to develop a staff culture focused on delivering quality services to the court's judges, members of the bar, litigants, and the public.
The Clerk's Office of the U.S. Court of Appeals for the Federal Circuit is led by Peter R. Marksteiner, Circuit Executive and Clerk of Court, with daily operational responsibility and implementation of the office's quality management systems managed by Jarrett B. Perlow, Chief Deputy Clerk. This award is the result of the collective efforts of all Clerk's Office staff over several years. The office's examination preparation team was led by Patrick Chesnut, James Alvino, and Jason Woolley.
The ASQ Government Division is part of ASQ, a global membership association for quality professionals. The Government Division has more than 1,200 quality and performance improvement professionals from all areas of government, dedicated to its mission to find, develop, and support quality and performance improvement champions in government.
Mr. Perlow, the principal architect behind the Clerk's Office's achievement, will be presenting on the Clerk's Office's journey at the World Conference on Quality and Improvement hosted by ASQ in May 2022.
ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries.
ASQ provides expertise, knowledge, networks, and solutions to a global membership of over 55,000 individuals spanning more than 130 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wis., USA.
DataRobot | February 14, 2022
AI Cloud leader DataRobot today announced its selection as an AI partner under a five-year $249 million-ceiling Blanket Purchase Agreement (BPA) awarded by the U.S. Department of Defense (DoD) Joint Artificial Intelligence Center (JAIC). Through this contract, DataRobot is tasked with transforming AI throughout the DoD ecosystem by providing its AI Cloud platform and services to accelerate the government’s use of emerging AI technologies including Machine Learning (ML), Deep Learning (DL), and Neural Networks (NN).
DataRobot will support JAIC’s commitment to strategic and world-class AI solutions by:
● Providing a unified AI platform to enable all users across the DoD to quickly and successfully build and deploy mission-enabling AI projects
● Detecting, measuring, and standardizing bias prevention as a routine step in the machine learning process, driving more reliable operations and strategic solutions
● Operationalizing solutions for Testing and Evaluation (T&E) of AI-enabled systems, automated products, and autonomous systems
● Integrating AI T&E tools and services in alignment with JAIC’s architectures, technical standards, and security standards
DataRobot’s end-to-end AI Cloud platform brings together disparate data and users, spanning expert data scientists to IT operators to analysts, through enhanced collaboration and continuous optimization across the entire AI lifecycle. Built as a multi-cloud platform, DataRobot AI Cloud can be deployed in a combination of public clouds, data centers, or at the edge, with governance to protect and secure even the most highly-regulated organizations.
“AI has the power to shape the next generation of U.S. Defense operations, ensuring the safety of our citizens, personnel and allies,” said Jim Watson, VP, Sales, Federal & Public Sector, DataRobot. “We’re proud to support the JAIC’s mission to maximize the full potential of AI, and we share the DoD’s commitment to solving complex and mission-critical problems with better, faster, data-driven solutions that are accessible for all.”
DataRobot AI Cloud is the next generation of AI. DataRobot’s AI Cloud vision is to bring together all data types, all users, and all environments to deliver critical business insights for every organization. DataRobot is trusted by global customers across industries and verticals, including a third of the Fortune 50.