Pelosi reaffirms U.S. support for Ireland amid Brexit impasse

Reuters | April 17, 2019

The United States would not agree to any trade deal with Britain if future Brexit arrangements undermine peace in Ireland, U.S. House of Representatives Speaker Nancy Pelosi said on Wednesday during a visit to Dublin. Reaffirming a message of U.S. solidarity with Ireland first delivered in a speech on Monday in London, Pelosi said it was vital to keep a “seamless border” between the Irish Republic and British-ruled Northern Ireland after the UK exits the European Union. Her comments are likely to irk some members of British Prime Minister Theresa May’s Conservative Party whose insistence on a ‘clean’ break with the EU’s customs union and single market have raised the prospect of new border controls on the island of Ireland. They also want a new trade deal with the United States.

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This paper helps federal agency executives evaluate security and privacy features when choosing a cloud service provider (CSP). We explain the FedRAMP delineation of responsibility between the agency and the CSP, and how to assess the risk and value of the CSP’s offering. Using a CSP certified through GSA and FedRAMP provides an initial risk assessment of the cloud offering. Knowing what is included in the services and the inherited controls allows agencies to gain the most value for the least risk.

Spotlight

This paper helps federal agency executives evaluate security and privacy features when choosing a cloud service provider (CSP). We explain the FedRAMP delineation of responsibility between the agency and the CSP, and how to assess the risk and value of the CSP’s offering. Using a CSP certified through GSA and FedRAMP provides an initial risk assessment of the cloud offering. Knowing what is included in the services and the inherited controls allows agencies to gain the most value for the least risk.

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GOVERNMENT BUSINESS

Cyabra Listed on GSA Schedule Offering their Disinformation Detection and Sentiment Analysis SaaS to the Public Sector

Cyabra | May 05, 2021

Cyabra is pleased to announce today that it has been added to the General Services Administration (GSA) Multiple Award Schedule (MAS) by U.S. partners Winvale and Mosaic. Cyabra is the first and only tool available through GSA that combines social opinion analysis, deepfake, and disinformation identification in a single SaaS platform, allowing US government agencies to respond to evolving online threats in real-time. Cyabra, based in Israel with offices in New York, enables private sector clients and government bodies to fight cyber disinformation in real-time, preventing and monitoring intervention in elections, government campaigns, public health crises, and other areas. Cyabra's GSA schedule is available from Winvale, a U.S. government contractor and consulting company that partners with reputable firms including Lowes, Palantir, Jacobs, and others. “We understand the importance of government departments taking constructive action in the fight against misinformation and disinformation,” said Cyabra CEO Dan Brahmy. “Our mission is to keep the internet clean and truthful, and we are pleased to collaborate with Mosaic and Winvale to allow government agencies to protect public discourse and media consumption.” GSA Schedule Contracts allow government buyers to invest more than $30 billion a year. The GSA is one of the most commonly used government contract vehicles because it simplifies government procurement and can be used by any federal entity as well as some state and local agencies. The GSA Contract will allow Cyabra to extend, optimize, and solidify its technology footprint in the US public sector by utilizing strong relationships with various US government clients. Currently, Cyabra's platform provides the following services to government agencies: • Identification of behavioral patterns typical of fakes profiles such as bots, trolls, and sock puppets • Real-time social media sentiment analysis • Foreign language auto-translation functionality • Detection of Generative Adversarial Networks (GAN), more commonly known as deep fakes, a class of machine learning bad actors used to create realistic images and videos • Tracking and analysis of the dissemination of information, measuring how it spreads and creates snowball effects About Cyabra Cyabra is an advanced social analytics platform that prevents organizations from disinformation and assists accounts in today's ever-changing digital world. Cyabra connects dots and measures effects by breaking through the layers of online conversations in real-time. Customers can use the platform's powerful lens to understand narratives, discover trends, and engage true audiences. Cyabra was founded by a team of leading information warfare experts, and its executives use their skills to reverse engineer bad actor technology and research new media trends, assisting customers in keeping a track of online conversations and countering disinformation.

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GOVERNMENT BUSINESS

Talkdesk Transforms Government Benefits Program Delivery

Talkdesk | October 04, 2021

Talkdesk Inc., the global customer experience leader for customer-obsessed companies, announced the launch of Talkdesk Citizen Engagement, an end-to-end customer experience (CX) solution that provides a better way for government agencies to administer benefits, communicate with applicants and recipients, and modernize their contact center operations. While different in many ways from private sector organizations, government entities are subject to the same consumer demands of today’s digital age, where fast, frictionless, and intelligent interactions have become expected in all areas of life. Whether grocery shopping, buying insurance, visiting the doctor, or applying for government benefits, the CX stakes have never been higher. This is especially true for government agencies, as citizens rely on them during crises and for assistance with vital services. In fact, many U.S. states and municipalities reported record-breaking interaction volumes last year as their crisis services hotlines were inundated with citizen inquiries related to the pandemic. Designed with that in mind, Citizen Engagement offers a well-timed solution for helping state and local governments alleviate common pain points associated with supporting key programs like Medicaid, unemployment insurance, SNAP, housing assistance, and more. The solution streamlines and simplifies the benefits process, giving government organizations the capabilities they need to deliver the service citizens want. Solution highlights include: Improved access – Enables citizens to easily find program information, understand how to apply, fulfill eligibility requirements, and obtain application assistance on the communication channel of choice. Bots, multi-language features, and artificial intelligence (AI)-powered self-guided options further simplify the program enrollment process and accelerate access to benefits. Reduced inbound call volumes – Proactively notifies applicants throughout the enrollment and benefits disbursement journey to reduce citizen effort, status check inquiries, and inbound call volumes. Complex inquiries can be seamlessly transitioned to the right live agent without long hold times. Systems of record and identification tools can also be effortlessly integrated for fast verification. Modernized contact center operations – Allows operations to adapt to evolving program requirements and scale as necessary to meet fluctuating demands without the need for complicated coding or overloading IT resources. The solution’s AI-infused capabilities also make agent onboarding and ongoing training more efficient, empowering agents with suggested next best actions in real-time. “The pandemic and recent disaster relief efforts placed added pressure on state and local government agencies, which were already burdened by disparate, legacy systems. Recognizing yesterday’s technology can’t meet the demands of today, these organizations are now reenvisioning the contact center and prioritizing CX. Talkdesk Citizen Engagement helps put them on the path to modernization, giving them a better way to support social service delivery and foster greater trust and transparency.” John Bastin, vice president, industry strategy - public sector, Talkdesk The Citizen Engagement solution is compliant with Section 508, which requires federal, state, and local agencies to make their electronic and information technology accessible to people with disabilities. Citizen Engagement is part of a portfolio of Talkdesk products and solutions tailored to meet industry-specific needs, enabling enterprises and government organizations to unlock the promise and potential of great customer experiences. In addition to the introduction of Citizen Engagement, the company also just announced Talkdesk Insurance Smart Service. Learn more about the full range of Talkdesk contact center solutions. About Talkdesk Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

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GOVERNMENT BUSINESS

Perspecta Awarded Extension of Next Generation Enterprise Services Contract from the U.S. Navy

Perspecta Inc. | December 21, 2020

Perspecta Inc. (NYSE: PRSP), a leading U.S. taxpayer driven organizations supplier, announced today that it was awarded an extension of the NGEN (Next Generation Enterprise Network) contract from the U.S. Division of the Navy with a most extreme roof estimation of $797 million, if all choices are worked out, for proceeded with conveyance of big business IT administrations. The inconclusive conveyance/uncertain amount (ID/IQ) contract includes an extension for a half year of help, from Jan.1, 2021 to June 30, 2021, and three one-month choices past that time span. Under NGEN, Perspecta works the Navy Marine Corps Intranet (NMCI), the world's biggest intranet, with around 400,000 seats speaking to 800,000 Navy and Marine Corps formally dressed and regular citizen clients, generally inside the mainland United States. Perspecta has offered persistent help for the first NGEN contract, which would have terminated in June 2018. This most recent extension proceeds with that help through at any rate mid-2021. About Perspecta Inc. At Perspecta (NYSE: PRSP), we question, we seek and we solve. Perspecta brings a diverse set of capabilities to our U.S. government customers in defense, intelligence, civilian, health care and state and local markets. Our 280+ issued, licensed and pending patents are more than just pieces of paper, they tell the story of our innovation. With offerings in mission services, digital transformation and enterprise operations, our team of nearly 14,000 engineers, analysts, investigators and architects work tirelessly to not only execute the mission, but build and support the backbone that enables it. Perspecta was formed to take on big challenges. We are an engine for growth and success and we enable our customers to build a better nation.

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