EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
Convergint | September 13, 2022
Convergint, a global leader in service-based systems integration, today announced it has acquired MVP Tech, a leading UAE-based security and IT systems contractor serving private enterprises and government clients for the past two decades. The acquisition will add more than 200 colleagues to Convergint and expand the company’s presence to countries in the Gulf Cooperation Council (GCC) and Middle East.
Founded in 2003 and headquartered in Dubai, MVP Tech has three offices across the United Arab Emirates and Iraq with near-future expansion plans into KSA. The company’s diverse and multinational colleagues are comprised of 80% technical individuals with a proven industry background, managing and delivering projects with one of the largest on-the-ground workforces in the market. MVP Tech’s mission is to deliver next-generation intelligence and interconnectivity across verticals such as critical infrastructure, hospitality, luxury retail and malls, and energy infrastructure.
“MVP Tech’s strong, customer-focused culture and their expertise in emerging technologies provides an important competitive advantage and is well-aligned with our growth strategy, MVP will allow us to directly meet the needs of our global customers in this critical region. MVP’s robust technical capabilities and rapidly expanding artificial intelligence, machine learning, and big data capabilities will complement and accelerate our investments in these key areas. We look forward to collaborating with MVP Tech’s colleagues and leadership, who will remain in place to deliver uninterrupted service excellence and the latest in technological innovation to their customers.”
-Ken Lochiatto, CEO of Convergint.
By joining forces with Convergint, we now have the opportunity to expand our engineering-driven philosophy and to further elevate our service capabilities, for both our local and multinational customers, said Charles Kiwan, CEO and owner, MVP Tech. Convergint’s culture and core Values and Beliefs are the perfect fit for MVP Tech. We greatly look forward to the new possibilities we can bring to our customers through Convergint’s resources.
Convergint has a service-focused presence across North America, Latin America, Asia Pacific, Europe, and Oceania. The company continues to grow globally, with this acquisition following four others earlier this year that expanded Convergint’s capabilities across Canada, Australia, and the United States.
About Convergint:
Convergint is a $2.0 billion global, industry-leading systems integrator that designs, installs, and services electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems. Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 5 years, Convergint leads with over 8,500 colleagues and more than 185 locations worldwide.
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EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
About TTEC:
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
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CYBERSECURITY
Quick Heal Technologies Ltd | August 16, 2022
Quick Heal Technologies, a leader in the cybersecurity space, has collaborated with RevBits to address the advanced protection need for an on-premise infrastructure of government organisations. The partnership will help Quick Heal enhance its Seqrite product portfolio while enabling RevBits to expand its market presence in India. The association also aims to help government organizations that prefer to run their critical systems on-premise rather than in the cloud, thereby ensuring that they operate safely and seamlessly without the fear of cyberattacks.
"We are delighted to partner with a leading cybersecurity solution provider like RevBits, well-known for its unique three-phase detection method that can protect businesses even from the most sophisticated attacks. It also complements our existing suite of Seqrite security solutions and will help us further strengthen our Seqrite product portfolio to offer the best cybersecurity solutions to our customers. At Quick Heal, we strive to innovate ourselves in sync with the ever-evolving threat landscape and devise solutions that exactly fit this purpose. We will continue collaborating with more such players to augment our products and services, cementing a leadership presence in the market today, tomorrow and beyond."
-Dr. Sanjay Katkar, Joint MD & CTO, Quick Heal Technologies Ltd.
David Schiffer, CEO, RevBits, said, We are extremely proud to be selected by a company with the size and reputation of Quick Heal. They are the leading EPS provider in India with 80% of the market share, and their solutions are available in more than 40 countries through international offices and thousands of channel partners. The combination of RevBits technology and the reputation and market coverage of Quick Heal Technologies will definitely prove to be a winning combination. Conservative projections point to additional revenue for RevBits of over $10 million ARR over the next three years, with large upside potential.
About RevBits:
Established in 2018, RevBits is a comprehensive cybersecurity company dedicated to providing customers with superior protection and service. RevBits delivers protection against the most sophisticated cyber threats companies face by offering multiple advanced security capabilities that can be administered through a unified security platform. RevBits is headquartered in Mineola, NY, with offices in Princeton, NJ, Boston, MA, London (England), and Antwerp (Belgium).
About Quick Heal Technologies Ltd:
Quick Heal Technologies Ltd. (Formerly Known as Quick Heal Technologies Pvt. Ltd.) is a leading IT security solutions company. Each Quick Heal product is designed to simplify IT security management across the length and depth of devices and on multiple platforms. They are customized to suit consumers, small businesses, government establishments and corporate houses. Over a span of 26 years, the company's R&D has focused on computer and network security solutions. The current portfolio of cloud-based security and advanced machine learning-enabled solutions stops threats, attacks and malicious traffic before it strikes. This considerably reduces the system resource usage. The security solutions are indigenously developed in India. Quick Heal Antivirus Solutions, Quick Heal Scan Engine, and the entire range of Quick Heal products are proprietary items of Quick Heal Technologies Ltd.
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