EMERGING TECHNOLOGY, GOVERNMENT BUSINESS, CYBERSECURITY
Tyler Technologies | September 21, 2022
Tyler Technologies, Inc. (NYSE: TYL) recently announced that the state of Vermont has extended its contract for Tyler’s award-winning digital government and payments services. The three-year extension builds upon the existing 16-year relationship with Tyler's subsidiary, NIC.
Since 2006, NIC Vermont has been a trusted partner of the state of Vermont, working with more than 90 state government agencies and localities to deliver services explicitly geared toward helping residents interact easily with government while providing services at no cost to the state under a self-funded model.
Through the partnership with the state, NIC Vermont currently provides more than 150 services and 120 websites, including the redesigned, industry-leading government website, Vermont.gov – a gold award winner in the 2020 W3 Awards and 4th place finisher in the 2020 Government Experience Awards.
“Through our partnership with the state, NIC Vermont has been honored to provide citizens with efficient, interactive services focused on an exceptional government experience, We look forward to the opportunity to continue to serve state agencies and Vermont citizens for years to come.”
-Kim Cuciti, general manager of NIC Vermont.
NIC Vermont’s payment processing platform is one of many solutions in the suite of digital services available to the state of Vermont. In 2021 alone, NIC Vermont’s payment processing platform securely processed more than $55 million on behalf of the state.
About Tyler Technologies and NIC:
Acquired by Tyler Technologies (NYSE: TYL) on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connect more transparently with their constituents and with each other. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology's GovTech 100 list and Forbes' "Most Innovative Growth Companies" list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.
Software AG Government Solutions | November 10, 2022
DH2i® the leading provider of always-secure and always-on IT infrastructure solutions, and Software AG Government Solutions, today announced they have entered into a partnership. A trusted provider of FedRAMP solutions, Software AG Government Solutions, will integrate DH2i's DxEnterprise (DxE) Smart High Availability Clustering software into its FedRAMP authorized cloud to achieve near-zero downtime within its own SQL Server Availability Group (AG) Kubernetes cluster. Software AG Government Solutions will offer the combined solution to its U.S. federal, state, and local government customers, as well as its aerospace and defense industry clients.
The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. FedRAMP empowers agencies to use modern cloud technologies, with emphasis on security and protection of federal information, and helps accelerate the adoption of secure, cloud solutions.
"Container use is growing exponentially for digital transformation projects in the government, aerospace, and defense industries – particularly the use of stateful containers for databases such as Microsoft SQL Server. This growing stateful database container use is also generating a hard production deployment requirement for database-level high availability (HA) in Kubernetes, Using DxEnterprise to manage our SQL Server AGs in Kubernetes enables us to deliver zero downtime for our customers running our Alfabet software."
-Jeff Estes, Senior Director, Systems Engineering, Software AG Government Solutions.
DxEnterprise enables an enterprise's true digital transformation (DX) by speeding the adoption of highly available stateful containers and providing SQL Server Availability Group (AG) support for SQL Server containers in Kubernetes clusters.
"Software AG Government Solutions is an organization known across all branches of Government for delivering only the most trusted and real-world proven technologies backed by expertise that enables customers to virtually eliminate investment risk while solving complex and critical IT challenges. It is therefore an enviable seal of approval for them to deploy DxEnterprise software as part of their FedRAMP certified solutions."
-Don Boxley, CEO and Co-Founder, DH2i.
DxEnterprise Smart High Availability Clustering Software Features & Benefits:
HA for SQL Server Availability Groups in Kubernetes—with automatic failover, an industry first. This enables customers to deploy stateful containers to create new and innovative applications.
Near-zero recovery time objective (RTO) failover for instances and containers at the database-level– enables operations to deliver better products and services more efficiently and resiliently at a lower cost to the business.
Distributed Kubernetes AG clusters across availability zones/regions, hybrid cloud and multi-cloud environments—with built-in secure multi-subnet Zero Trust Network Access (ZTNA) tunnel technology. This enables customers to rapidly adapt to changes in market conditions and consumer preferences.
Intelligent health & performance QoS monitoring with alerts for SLA assurance and simplified system management.
Mix and match support for Windows and Linux; bare-metal, virtual, cloud servers – maximizes IT budget ROI.
The use of containers in the Federal Government is exploding as it looks for better ways to improve the performance, scalability, and portability of their applications in secure cloud environments. Despite the promise of containers, deploying SQL Server AGs in Kubernetes remains a hurdle that organizations struggle to overcome. Join Jeff Estes of Software AG Government Solutions for breakfast to learn how he used DH2i's DxEnterprise to jump the hurdle and deploy highly available SQL Server Availability Groups (AGs) in EKS certified for FedRAMP. (Reserve your spot here: https://www.eventbrite.com/e/deploy-ha-sql-server-ags-in-eks-certified-for-fedramp-tickets-439683534287)
About Software AG Government Solutions:
Software AG Government Solutions is a wholly owned subsidiary of Software AG USA, Inc. We are dedicated to serving the Public Sector, Higher Education, and Aerospace & Defense communities in the United States. Our world-class software products (webMethods, Alfabet, ARIS, Cumulocity, Adabas & Natural) are focused on reducing the complexity of IT ecosystems that have evolved over many years. We help our customers understand what IT they have, how to optimize their architecture, and execute on a fully integrated modern enterprise. We leverage a highly effective "Prove IT First and Prove IT Fast" approach to solving complex IT challenges. Widely embraced by our customers, this approach has been proven to minimize risks associated with IT investments.
DH2i Company is the leading provider of multi-platform software-defined perimeter (SDP) and smart high availability (HA) clustering software for Windows and Linux. DH2i's DxOdyssey® SDP software, the unVPN networking solution for Zero Trust security, enables users to create highly available application-level micro-tunnels across any mix of locations and platforms. DH2i's DxEnterprise® SQL Server clustering - now optimized for containers, delivers an all-in-one solution to maximize performance and minimize downtime. And, DxEnterprise is the only SQL Server clustering solution to deliver fully automatic failover of SQL Server AG in Kubernetes.
EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.