KWizCom | March 24, 2021
KWizCom, a global leader in the development of SharePoint Forms and Workflows, as well as other SharePoint web sections and applications for Microsoft 365, is pleased to announce that their Cloud Solution Provider (CSP) for Microsoft Cloud for US Government has been approved.
The Microsoft Cloud for Government is a comprehensive portal for US government public sector agencies. The portal is designed exclusively for federal, state, and local governments to comply with the US government's stringent protection and enforcement regulations.
The US government agencies will also take advantage of the KWizCom's Microsoft 365 applications accessible via the system, in addition to being able to transfer their existing system to a cloud-based system to improve efficiency, reliability, and minimise costs.
Via the Cloud Solution Provider programme (CSP) for Microsoft Cloud for US Government, KWizCom will now offer Microsoft cloud solutions and services to federal, state, local, and tribal agencies in the United States.
About the company’s most recent achievement KWizCom’s Product Group Manager Nimrod Geva said, “We are happy to answer many of our US government customers’ requirements, by being able to provide our apps to customers who are switching to the Microsoft Government cloud.”
About KWizCom Corporation
Since 2005, KWizCom has provided innovative solutions and services to make SharePoint even better for over 10,000 companies worldwide. KWizCom's solutions and services expand Microsoft SharePoint out-of-the-box capabilities, streamline workflow, maximize efficiency and enhance over-all productivity for hundreds of thousands of users. KWizCom, a Gold Certified Microsoft Partner, is headquartered in Toronto, Canada.
SyncDog Inc. | November 10, 2021
SyncDog, Inc., the leading Independent Software Vendor (ISV) for next generation mobile security and data loss prevention, today announced that they are joining Deltek's Marketplace, to bring the first fully integrated end-to-end mobile security solution to global enterprises and government agencies. Through this partnership with Deltek, the leading global provider of software and solutions for project-based businesses, SyncDog will help government contractors and other organizations rapidly deploy a zero-trust security framework across their mobile endpoint landscape to comply with the requirements outlined in the Cyber Maturity Model Certification (CMMC), NIST 800-171 and other regulations focused on data protection and privacy.
Organizations in both the public and private sectors are consuming and generating more mobile data than ever before, and current device policies fall far short on security, compliance, and productivity. As a result, the U.S. Federal Government is now demanding all organizations that access or share government data – including commercial companies that do contract-based work for the government – go to great lengths to prove that government data is only being viewed and shared with only those who are authorized to use it. The ability of these institutions to achieve compliance and adopt the cybersecurity and data protection standards outlined in industry frameworks is more critical than ever. SyncDog's Secure.Systems, provides a holistic, zero-trust approach that helps bring organizations into compliance with CMMC, NIST 800-171 and other cyber and data privacy regulations without requiring a trade-off in security and productivity. SyncDog's unified Trusted Mobile Workspace (TMW) provides validated FIPS 140-2 level security against advanced mobile cyber threats and streamlines device management to make achieving compliance with internal and external regulations an easy step.
"SyncDog is thrilled to expand access to our next generation, zero-trust mobility solution to the unique security requirement government contractors now need to resolve. As seen most recently with the Pegasus spyware attacks, mobile phones are being heavily targeted by cybercriminals. Our addition to the Deltek Marketplace will help equip organizations with the critical mobile security, compliance, and productivity tools they need to continue – and improve - business operations securely and efficiently. Government contractors and other organizations will have peace of mind knowing that our technology has simplified the process of complying with emerging regulations, and maybe more importantly, greatly minimized their attack surface while enabling autonomy and data privacy for employees."
Brian Egenrieder, Chief Revenue Officer at SyncDog
SyncDog leverages a validated FIPS 140-2, AES 256-bit encrypted container that houses corporate and government email, files, and apps on employees' mobile devices. SyncDog's Secure.Systems is a Zero-Trust end-to-end mobile security workspace that has multiple components, including Mobile Device Management, Secure Enterprise Messaging, Mobile Threat Defense, Private App Store and Containerization. With organizations looking to achieve CMMC and NIST 800-171 compliance, SyncDog can simplify the process and ensure employees are equipped with the data and apps they need to do their job, with the device they have on hand.
Secure.Systems can be seamlessly integrated into any existing mobile device: Android or iOS, Corporate Owned or Personally owned (BYOD), Managed or Un-managed. SyncDog will be able to simplify the process of achieving compliance without hindering productivity.
About SyncDog Inc.
SyncDog is the leading ISV for building mobile frameworks that extend app functionality to devices while securing corporate and government networks from mobile-endpoint threats. SyncDog's flagship solution, Secure.Systems, delivers a rich and unimpeded mobile experience for employees working remotely, and supports a multitude of enterprise productivity apps within a NIST-certified (FIPS 140-2 cert. #2687) workspace. Secure.Systems is ideal for organizations that want to deliver a rich mobile app experience across BYOD, CYOD (choose your own device), or other endpoint device policy. Secure.Systems is a natural complement to security and compliance auditing initiatives to satisfy the mandates of HIPAA, GDPR, PCI DSS, GLBA, FISMA, and other laws/standards for data security.
Bright Pattern | January 20, 2022
Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners.
"We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction."
Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget.
Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more.
Bright Pattern Contact Center Software for Government Agencies:
Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email.
Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues.
Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations.
Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats.
Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system.
Turbocharge Your Existing IT Service Management Solution – Bright Pattern also integrates seamlessly with leading ITSM and Enterprise Service Management (ESM) solutions so agencies don't need to rip-and-replace existing software but can add digital channels and powerful AI and automation to existing solutions.
"With the addition of Bright Pattern to our offerings, Government agencies now have access to an all-in-one cloud-based solution that enables users to simplify and manage their multichannel call center operations to improve customer satisfaction," said Evan Slack, Director of Sales for Emerging Cloud and Virtualization Technologies at Carahsoft. "We look forward to working with Bright Pattern and our reseller partners to help agencies modernize their communication channels while optimizing their existing resources and budgets."
Bright Pattern's software is available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement Contract #AR2472, OMNIA Partners Contract #R191902, The Quilt Master Service Agreement Number MSA05012019-F, E&I Contract #EI00063~2021MA, and through the company's reseller partners.
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.