SuccessKPI | December 12, 2022
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, today announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB). FedRAMP (Federal Risk Authorization Management Program) is a United States federal government program providing a standardized methodology for security assessment, authorization, and monitoring of cloud products and services. The JAB provides authorization for certified cloud platforms for use by government agencies.
"SuccessKPI is an essential part of our cloud-based Contact Center as a Service (CCaaS) analytics offerings. Their suite of AI and ML powered solutions help us collaborate with our partners to drive operational efficiencies and improve the citizen experience."
-Andy Beamon, Senior Vice President, Total Experience Technologies, Maximus.
Maximus is a leader in government customer engagement center practices, offering omni-channel technologies and professional consulting services to improve the customer experience through automation and operational performance. Maximus moves people forward and enables successful mission outcomes.
As agency missions continue to require increased levels of service for citizens, faster decision making, and decisive action on the front lines, the SuccessKPI platform brings a full suite of tools to meet these challenges.
The SuccessKPI platform combines a business intelligence layer, data lake architecture, speech and text analytics, quality management, and automation tools specially designed for large customer engagement centers.
"We are delighted to continue to expand our partnership with Maximus to support government digital transformation, FedRAMP authorization serves as further validation of our joint commitment to our Federal customers."
-David Rennyson, President and CEO of SuccessKPI.
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.
SAWTST | November 17, 2022
Deltek, the leading global provider of software and solutions for project-based businesses, announced today that SAWTST, a small business government contracting firm, has selected Deltek Costpoint and Deltek Talent Management to power its growth by streamlining and automating processes and efficiencies, while staying compliant with the federal government.
SAWTST, a government contracting firm located in Tyrone, Georgia, is a department of Veterans Affairs (VA) verified service-disabled veteran owned small business (SDVOSB). The firm's legacy is built on service with its executive and senior management team, composed primarily of military veterans. The company employs professionals that are a mix of veterans from all services and experienced industry professionals that have consistently delivered exceptional results in the Defense environment.
SAWTST knew it was time to upgrade its ERP system to streamline and automate processes and reporting, as well as to scale for its long-term growth plans. The system it was using was too manual and time-consuming – employees were burdened with siloed processes. SAWTST needed a single solution that could support functional areas including contracts management and procurement. They were looking for a new ERP partner that would deliver more innovation and greater intelligence through an all-in-one system across the entire project lifecycle. In addition, SAWTST wanted better, out-of-the-box reporting, designed for government contractors. By switching to Deltek, SAWTST anticipates Costpoint will be its one-stop-shop for mission-critical data and save them a full-time staff member due to Costpoint's automation.
Deltek Costpoint is the government contracting industry's leading solution that delivers more innovation and greater intelligence at every stage of the project lifecycle. It centralizes the management of projects, people and finances, and scales seamlessly as needs grow, enabling small to enterprise size businesses to win new clients, manage project profitability and improve client satisfaction at every stage. Additionally, the integrated cloud offering enables the secure storage of data and is consistently enhanced to meet the most up-to-date governmental and agency cybersecurity compliance standards including NIST 800-171.
"Being a CFO and part of a finance team at a government contractor requires special skills and understanding of the unique government requirements for finance and accounting, How we handle our project information – and our accounting, finances, and reporting – requires the right partnerships with those that know how the government thinks. We need software that makes it easy for us to be efficient and connects the entire company to our project data for a single source of the truth. And we have found that with Deltek. After demoing the software and doing our research, it's clear that Deltek is miles ahead of the competition and the gold standard for government contractors. It's a big decision to move your ERP, especially after just 3 years with another provider. It's a lot of work and I've felt like Deltek has been by my side the entire time. We know it will be well worth our time and money in the end, We are excited to be in person at Deltek ProjectCon 2022 with Deltek experts and other government contractors who have been in our shoes before. We are building great relationships and getting a jump start on our solution training."
-Debra Hadley, Chief Financial Officer at SAWTST.
Government Contracting Firms at Deltek ProjectCon 2022:
Thousands of Deltek customers like SAWTST are gathered in Nashville this week for 4 days of networking, education and training on products including Deltek's flagship ERP for government contractors, Costpoint.
"We are thrilled to welcome SAWTST to Deltek Project Nation! We continue to evolve our products and services to support smaller government contractors and help those customers run their businesses more efficiently and effectively. We think being transparent, easy to do business with and easy to understand makes us the partner of choice for great businesses like SAWTST, The journey with SAWTST has just started and we are excited to get them up and running on Costpoint and to be a foundational part of their growth plans."
-Mike Corkery, President & CEO at Deltek.
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management, and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.
SAWTST, LLC is a Department of Veterans Affairs (VA) verified Service Disabled Veteran Owned Small Business (SDVOSB). SAWTST was founded in 2006 for one simple purpose; strive to identify and seize Information Technology (IT) and Enterprise Logistics opportunities for growth, building upon our strengths and competencies. We always strive to exceed our clients' growing needs. The company employ's professionals that are a mix of veterans from all services and experienced industry professionals that have consistently delivered exceptional results in the Defense environment. SAWTST is a leading provider of services to a wide variety of Department of Defense (DoD) clients.
CSG Government Solutions | December 16, 2022
CSG Government Solutions, a national leader in government program modernization, today announced that it has been selected by the Texas Office of the Attorney General to provide Independent Verification and Validation (IV&V) services for its Child Support System Modernization Project.
CSG is providing IV&V services for the modernization of the Texas Child Support Enforcement System and its peripheral applications. Our team reviews and reports on all technical and managerial aspects of the project, provides objective analysis identifying potential project risks and opportunities, and develops actionable recommendations to support project success. Our team also assesses system adherence to contractually-defined industry standards, including those required by the Office of Child Support Enforcement.
“CSG will leverage our experience as national leaders in child support system modernization to help assure Texas achieves its modernization goals, Our team applies our forward-looking IV&V methodology and program expertise to support the implementation of a system that will serve Texas’ children and families well into the future.”
-Tim Lenning, Director of CSG’s Child Support practice.
About CSG Government Solutions
CSG Government Solutions is a leading government operations consulting firm helping states modernize critical program enterprises. We help governments leverage innovative technology and processes to meet the challenges of administering complex programs. Founded in 1997, CSG clients include 47 state and territory governments, the U.S. Department of Health and Human Services, the U.S. Department of Labor, and large municipal governments. For more information, visit http://www.csgdelivers.com and connect with us on LinkedIn and Twitter.