Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
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Emerging Technology
PR Newswire | August 07, 2023
Pexip, a company that provides multi-platform software video technology, announced that its Pexip Government Cloud (PGC) Cloud Service Offering (CSO) has received StateRAMP Authorized status in the Moderate security categorization from the StateRAMP Project Management Office (PMO) and the StateRAMP Approvals Committee (SAC). In April, Pexip received an Authority to Operate (ATO) at the Moderate Impact level from the Federal Risk and Authorization Management Program (FedRAMP), sponsored by the U.S. Department of Labor.
The StateRAMP Authorization enables secure and compliant collaboration for state and local agencies on Microsoft Teams. Employees can easily join Microsoft Teams calls using Cloud Video Interop (CVI) from video conferencing systems in meeting rooms or from personal devices, whether from the office or home making collaboration seamless an efficient. Pexip also enables state and local agencies to manage their existing video infrastructure investments, making it a cost-effective solution.
"We are very excited about our StateRAMP authorization and believe it represents another great example of Pexip's commitment to delivering secure and compliant solutions to our government customers," said Peter McCarthy, VP of Public Sector, Pexip.
As agencies move to the cloud, Pexip stands ready to support them at every stage. The StateRAMP-authorized Pexip Government Cloud (PGC) platform offers secure video conferencing as a service, ensuring agencies can engage in productive collaboration while adhering to rigorous security standards. For agencies with the most stringent security requirements, such as On-Premise mandates or GCC-High Teams Tenants, Pexip offers the option to self-host its software. This enables complete data control and interoperability within these specialized environments.
Pexips StateRAMP approval is a testament to its commitment to delivering safe and compliant solutions to its government customers. Pexip's StateRAMP approval includes:
US Department of Defense (DoD) Unified Capabilities Approved Product List (UC APL) authorized
Cryptographic Module Validation Program (CMVP) validated Federal Information Processing Standard (FIPS) 140-2 module #3503
ISO/IEC 27001:2013 certified
Section 508 compliant
General Data Protection Regulation (GDPR) compliant
Supports Health Insurance Portability and Accountability Act (HIPAA) compliance
Supports zero trust security architectures
About Pexips
Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings. Pexip has HQ in Oslo, Norway, main offices in London, UK, New York and Reston, US and Sydney, Australia, as well as sales offices across the globe.
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Government Finance
PRnewswire | August 14, 2023
Steady, whose fintech platform helps more than 6 million workers nationwide to track and boost their income, today announced the launch of Steady Impact. As the social impact arm of the popular app, Steady Impact is already the leading administrator and data provider for cash assistance programs across the country, having distributed $115 million to more than 700,000 individuals through partnerships with city governments and community-based organizations.
"When we set out to launch our cash assistance program for San Diegans impacted by the pandemic, we knew that success would depend on a partner who not only had the technological capacity to deliver support to families in need, but also shared our mission of uplifting the community," said Khea Pollard, Director of Economic Mobility and Opportunity for Jewish Family Service of San Diego. "It's been clear from the beginning that Steady Impact believes deeply in that mission. Their unparalleled understanding of what it takes to build, maintain, and measure an effective cash assistance initiative is helping thousands of families across the region recover stronger."
Steady Impact has helped to develop and administer cash assistance programs in cities from Atlanta to Santa Fe to Baltimore, as well as innovative initiatives launched by community organizations and nonprofits like the Black Music Action Coalition's OnRamp. The company's technology is also used to help program leaders measure the impact of cash assistance on recipients' financial health, and Steady Impact works in partnership with the country's foremost coalitions and research organizations focused on the topic, including Mayors for a Guaranteed Income and the University of Pennsylvania's Center for Guaranteed Income Research.
"A growing body of research suggests that cash assistance can be one of the most effective drivers of financial stability and economic mobility," said Adam Roseman, Co-Founder and President of Steady. "The launch of Steady Impact is not just recognition of work we've been doing for a long time. It's also a renewal of our commitment to leveraging technology to scale what works in the fight against endemic wealth and opportunity gaps."
Co-founded by Shaquille O'Neal, Steady launched in 2017 with the goal of harnessing the potential of emerging technology to alleviate poverty. The company now works with several state governments to streamline the administration of unemployment insurance, SNAP, Medicaid, and other safety net benefits for non-standard workers, who now make up an estimated one-third of the U.S. labor force.
"Steady's mission of making more people financially healthy is incredibly personal to me," said Shaquille O'Neal. "This is the next step in the company's efforts to make sure that everyone has the financial resources to support themselves and their families."
About Steady
At Steady ,we make data work for the non-standard workforce (1099, gig, and contingent workers). We partner with governments and financial institutions to help their systems work better for the workers we serve. Our flagship 1099 verification of income solution, Income Passport, is promoting access, equity and program integrity across the US. By extracting insights from data on more than 1.5 billion enriched financial transactions and over 151 billion enriched deposits, we help streamline benefits administration, quantify earnings, expand access to credit, reduce fraud, and improve outcomes.
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