Emerging Technology
GlobeNewswire | August 29, 2023
Telos Corporation, a leading provider of cyber, cloud and enterprise security solutions for the world’s most security-conscious organizations, announced today a five-year contract with the Defense Information Systems Agency (DISA) for the Telos Automated Message Handling System (AMHS) to support the distribution and processing of various reports and other critical information.
A widely-used organizational messaging solution in the U.S. Department of Defense, Telos AMHS supports organizations around the world, including the Joint Chiefs of Staff, Combatant Commands, Military Services, Defense Agencies and the Intelligence Community.
Telos AMHS immediately routes incoming messages to the right desktop and creates an archive of all arriving traffic for future reference. AMHS also provides intuitive tools for searching and retrieving messages from the archive while protecting against unauthorized access, and offers an easy way to create, coordinate, and release outgoing messages.
“DISA is one of our longest-standing customers, and we’re pleased to continue to support their organizational communications,” said John B. Wood, CEO and chairman, Telos. “Timely and secure message delivery is key to successful military operations, and we’re honored to be chosen to support this mission.”
About Telos Corporation
Telos Corporationempowers and protects the world’s most security- conscious organizations with solutions for continuous security assurance of individuals, systems, and information. Telos’ offerings include cybersecurity solutions for IT risk management and information security; cloud security solutions to protect cloud-based assets and enable continuous compliance with industry and government security standards; and enterprise security solutions for identity and access management, secure mobility, organizational messaging, and network management and defense. The company serves commercial enterprises, regulated industries and government customers around the world.
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Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
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Emerging Technology
PR Newswire | August 04, 2023
Global IT research and advisory firm Info-Tech Research Group has been selected for participation in the US Department of Defence (DoD) Enterprise Software Initiative (ESI) program. This new partnership enables the DoD and its IT leaders to access world-class resources, gain industry-leading guidance, and receive transformative insights and invaluable consultation from experts with extensive experience. The agreement also includes McLean & Company, a division of Info-Tech known for its exceptional HR research and advisory services, and MyPolicies, the firm's provider of robust online policy management and administration software.
The DoD ESI is an official DoD initiative sponsored by the DoD Chief Information Officer (CIO). The initiative is designed to streamline procurement and optimize cost efficiency in the acquisition of commercial software, IT hardware, and services. Through its joint team of experts, ESI consolidates requirements and establishes agreements with IT providers, resulting in a unified contracting and vendor management strategy across the entire department.
"We are honored to have been selected to provide services as a member of the US Department of Defense's Enterprise Software Initiative. This partnership affirms our commitment to providing world-class IT research and advisory services to the public sector," says Ron Gumbert, senior managing partner at Info-Tech. "There is a shared vision to foster a technology-enabled, efficient future for the DoD, driving strategic change and transforming challenges into opportunities."
Info-Tech's public sector executive services and research team comprises highly experienced industry experts focused on supporting government clients to address mission-critical, technology-enabled initiatives.
"Our recent expansion into Arlington, Virginia, signifies our dedication to being an integral part of the IT ecosystem in the US, and this collaboration with the US Department of Defense's Enterprise Software Initiative further solidifies that commitment," adds Gumbert. "Our Arlington office stands ready to serve as a strategic hub for our work with the DoD and other Federal agencies, providing unparalleled research and advisory services. This pivotal development marks a new chapter in our mission to drive impactful digital transformation within the defense sector and beyond."
About Info-Tech Research Group
Info-Tech Research Group is one of the world's leading information technology research and advisory firms, proudly serving over 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
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