EMERGING TECHNOLOGY, CYBERSECURITY
Sprinklr | October 19, 2022
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has achieved Federal Risk and Authorization Management Program (FedRAMP) authorization for Sprinklr’s Unified-CXM Platform at the Low Impact (LI-SaaS) level. With FedRAMP authorization, Sprinklr is prepared to help U.S. government agencies unify citizen experiences.
FedRAMP is a government-wide program aimed to facilitate the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment of cloud service offerings. FedRAMP authorization is required of federal cloud technology vendors.
Delivered via Amazon Web Services (AWS), Sprinklr’s Unified-CXM Platform will help government agencies modernize services and meet citizens where they are across all social media, voice, SMS, email, and digital channels. With Sprinklr’s AI-powered platform, agencies can also reduce administrative burdens to help deliver a seamless, secure citizen experience.
“Citizens expect government agencies to deliver information, content, and resources across modern channels like social media, text, voice, and chat. To effectively meet citizen demands, governments need a modern, unified approach, FedRAMP Authorization is a critical milestone for long-term growth at Sprinklr. It allows us to help our government customers deliver better services and engage citizens across 30+ digital channels.”
-Paul Ohls, Chief Revenue Officer, Sprinklr.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across every modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Sapia.ai | December 02, 2022
Sapia.ai, creator of the world's first smart interviewer, are proud to announce that they have been accepted onto the UK government's Crown Commercial Service (CCS) procurement framework G-Cloud 13.Organisations can now find and purchase Sapia.ai's tools, including its AI-empowered smart chat which has shown to help companies deliver on their Diversity KPI's when hiring, from the government's digital marketplace. The G-cloud framework launched in 2012, with the aim of easing the procurement process for the UK government and other public sector bodies. Sapia.ai has joined over 5000 suppliers to offer its solutions within the framework.
Public sector organisations are now able to access, review, and purchase Sapia.ai's automated and bias-free hiring solution easily through the marketplace, knowing that it has been vetted by the G-cloud framework. Sapia.ai is truly unique in that it allows candidates to apply for a job through a simple text chat - negating the need for CVs which have been shown to be full of bias - even when anonymised. Instead, using Sapia.ai's AI-driven technology and its bias-free database of interview responses, Sapia.ai can create an accurate and independent profile of a candidate matching their skills with their ability to do the job within seconds. Every candidate also receives personalized feedback that they can use to improve in areas for future job searches, as well as helping them understand where their strengths lie.
"We are delighted to have been included in the G-Cloud 13 framework. When our technology can simultaneously lead to customers seeing accelerated diversity after just 3 months of use, as in the case of our customer Woodies, you know you have built game changing technology,We cannot wait for it to do the same in the public sector that we have for so many companies. "
-Barb Hyman,CEO Sapia.ai.
By using Sapia.ai public sector customers can now deliver:
An interview for every candidate that applies without any need for CVs.
A fast and human-focussed automated hiring system that fits into current HR processes.
A time-efficient shortlisting process, while every candidate receives personalized feedback.
More diverse hires with highly accurate job matching.
An immediate impact on D&I KPIs.
Huge cost and time savings on recruitment.
Sapia's mission is to help companies unlock and engage talent at scale. With its blind, automated chat interview and comprehensive DEI analytics platform, Sapia's technology is the first solution of its kind to disrupt biases that affects traditional recruitment processes – resulting in fair outcomes for candidates and companies.
WalkMe | November 09, 2022
WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption solutions, today announced its approval to join the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK government. WalkMe is now a part of the G-Cloud 13 initiative, a centralized hub for the streamlined procurement of cloud-related IT services and technologies by public sector organizations such as central and local governments, non-profit organizations, education, defense, and emergency and health services. The G-Cloud Marketplace reduces the complex requirements to purchase IT by centralizing the vendor qualification process.
There is an urgent need to deliver more and better services quicker with tighter budgets in the National Healthcare Service (NHS) and across the British government. WalkMe's digital adoption platform (DAP) provides customised on screen guidance and automation to realise the promise of digital technology while improving the employee and end user experience as well as overall programme efficiency.
WalkMe's DAP not only increases the adoption of digital technologies, but also levels the playing field for citizens with varying degrees of digital dexterity making for more equitable access to government services. The platform can identify usage inefficiencies so that solutions can be deployed to improve adoption and overall user experience while providing unprecedented data insights to continuously improve.
Improving the adoption of digital technologies in the public sector will make services more accessible, reduce pressure on contact centers as end users opt for on screen help and automation, and lower staff attrition as employees can use their digital tools more easily and efficiently.
"We are honored to join the G-Cloud Digital Marketplace and do our part to strengthen government-citizen relationships through enhanced user experience and accessibility, We look forward to playing a role in the improvement of the digital citizen experience across the UK and to discover the innovative ways public sector organizations will use WalkMe technology to drive efficiency, save money, and elevate the experience for end users across the board."
-Simon Blunn, Senior Vice President & General Manager EMEA, WalkMe.
WalkMe's cloud-based digital adoption platform enables organizations to measure, drive and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide visibility to an organization's Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization's needs.