Spycloud and Cyberdefenses Partners to Defend Against Foreign Election Interference

SpyCloud | September 24, 2020

SpyCloud, known for its unique breach data collection and curation platform that powers leading account takeover prevention and fraud investigation solutions, today announced its partnership with CyberDefenses, an award-winning Managed Security Services Provider (MSSP) and expert in election security, to protect the integrity of current and future elections. Across the United States, elections are operated by Secretary of State offices with more than 3,000 county governments forming the frontline of defense against election cyberattacks. County election departments are frequently attractive targets for attackers with a wide range of motivations and agendas. As most areas of government shift to digital platforms, threat actors are increasingly choosing cyberattacks as their method to launch election interference, ransomware, account takeover, and other attacks. Even a small but successful attack could cause people to lose faith in election results, resulting in disastrous consequences for our nation.

Spotlight

The United States Postal Service (USPS) is one of the oldest and most revered institutions in the U.S. government. Despite this storied past, USPS now faces substantial financial challenges and threats to its survival, including unfavorable economic conditions, an evolving business environment, and declining mail volumes and revenue. And to add to the agency’s woes, Congress has failed repeatedly to act on postal reform.

Spotlight

The United States Postal Service (USPS) is one of the oldest and most revered institutions in the U.S. government. Despite this storied past, USPS now faces substantial financial challenges and threats to its survival, including unfavorable economic conditions, an evolving business environment, and declining mail volumes and revenue. And to add to the agency’s woes, Congress has failed repeatedly to act on postal reform.

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GOVERNMENT BUSINESS

VertexOne Once Again Recognized as Leading Government Technology Innovator on GovTech 100 List

VertexOne | March 14, 2022

VertexOne, the leading provider of enhanced SaaS solutions to the utility and energy industry, announced it has been selected by Government Technology magazine as a 2022 GovTech 100 company. The GovTech 100 is an annual list of the top 100 companies focused on making a difference in and providing services to state and local government agencies across the United States. This list is updated annually to reflect the progress and innovation of leading organizations serving state and local governments. This recognition is decided by industry experts, government employees, investors and the Government Technology magazine editorial team. This marks the second consecutive year VertexOne has made the GovTech 100 list, coming on the heels of the company's successful acquisition and integration of WaterSmart in 2020, which was voted to the GovTech 100 list in 2019 and 2020. VertexOne delivers modern SaaS solutions for utilities that accelerate digital transformation and meet community needs. We are extremely proud to have been named to the GovTech 100 list for the second year in a row. It has been a privilege to work with our customers to provide solutions tailored to their unique needs during these challenging times. This is a credit to the work of our team and our customers as we're rapidly transforming the meter-to-cash process and revolutionizing the customer and staff experience for government utilities across North America." Andrew Jornod, VertexOne CEO and President VertexOne serves more than 400 water, electric and gas utilities and more than 55 million end customers, making it the largest provider of 100% SaaS-based software solutions to the North American utility industry. These solutions span the full asset-to-cash spectrum, including customer information systems, customer engagement, work and asset management, meter data management and electronic bill presentment and payment. VertexOne will continue to innovate to enable governments of all sizes to better serve their constituents. "The GovTech 100 for 2022 exemplify the potential of public and private-sector collaboration to catalyze innovation," said Dustin Haisler, e.Republic Chief Innovation Officer. "Each of the GovTech 100 provide critical capabilities to help state and local agencies navigate uncertainty and reimagine the way they deliver services to their constituents." The GovTech 100 recognition reflects VertexOne's commitment to delivering modern SaaS solutions for utilities that accelerate digital transformation and meet community needs. This award follows VertexOne's designation as a Great Place to Work in late 2021, confirming VertexOne's commitment to attract and support an incredibly talented team that drives trust and makes a difference for customers. About VertexOne VertexOne is the recognized leader in SaaS platforms for critical business processes of utilities and retail energy companies across North America. VertexOne offers a wide range of innovative services and solutions, including the VertexOne Complete SaaS Solution for Utilities, comprised of the Customer Information System (CIS), Mobile Workforce Management (MWM), Electronic Data Interchange (EDI), Meter Data Management (MDM), Digital Customer Engagement and Customer Self Service. These solutions help utilities and energy companies more efficiently deliver a compelling customer experience, reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction and driving their operations forward. Through the VertexOne Complete SaaS offering, VertexOne takes on the heavy lifting of keeping current with the rapid pace of technology changes so utilities and energy companies don't have to. This gives our customers more time to focus on their core business while leaving the technology to us. For our deregulated energy clients, this also means garnering a greater competitive advantage.

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GOVERNMENT BUSINESS

Enphase Energy Technology Selected by Australian Government and Community Organizations

Enphase Energy, Inc. | November 29, 2021

Enphase Energy, Inc. , a global energy technology company and the world's leading supplier of microinverter-based solar and battery systems, today announced that Enphase microinverter-based solar systems are becoming increasingly preferred for commercial installations by government and community organizations in Australia seeking to offset daytime electricity costs and make progress towards net zero goals. Wollongong City Council in New South Wales recently deployed a total of 549 Enphase IQ™7A microinverter-based solar panels totalling 220 kW on the Council's multi-story Stewart Street car park. The installation is expected to reduce the adjacent 6 Star Green Star-rated Administration building's electricity costs by as much as one quarter annually. "The project utilizes the roof of the car park to generate renewable energy that could offset energy consumption and make progress towards the Council's net zero goals. The Council selected Enphase microinverters for the car park’s rooftop solar system because it had used them successfully to optimize performance, simplify maintenance, and ensure safety on smaller systems and wanted the same benefits for this larger-scale project." Nicolas Noslier, project manager at Autonomous Energy, an Enphase installer Enphase IQ microinverters leverage Enphase's unique software-defined architecture and semiconductor integration for excellent reliability and economies of scale. Enphase microinverters are subjected to a rigorous reliability and quality testing regimen with more than one million cumulative hours of power-on testing to provide exceptional performance under heat, high humidity, salty air, extreme cold, and harsh climate conditions. The Company's microinverters are designed to be long-lived energy assets and are backed by a 10-year limited warranty in the Australian solar market, which can be extended for a fee for up to 15, 20, or 25 years. In another example from New South Wales, the Milton Ulladulla ExServos Club deployed a 215 kW, 581 solar panel system fitted with Enphase IQ™7+ microinverters. With 85 employees and 13,500 members, the Club has deep roots in its community, supporting many local sports and other community organizations, making system reliability and solar fire safety critical to the project. "Microinverters provide us with monitoring for each solar panel, so we can see how well a panel is working and easily identify a problem,” said Darryl Bozicevic, chief executive officer at Milton Ulladulla ExServos Club. "With an average of 1,000 to 2,000 people visiting the club daily, safety was an important part of our decision, which also encouraged us to choose Enphase. We've budgeted on a five-year payback." The ability to monitor each panel's performance is essential to improving diagnostics, fault identification, and reducing long-term maintenance costs for commercial systems. The Wollongong Council and Milton Ulladulla ExServos Club sites are both outfitted with the Enphase IQ Gateway™, which connects the solar systems to the Enphase App™ and helps make per-panel energy monitoring and insights for operations and maintenance easy. "We proved to the club that solar panels equipped with Enphase microinverter-based systems perform better than panels using string inverters," said Glenn Cooper, managing director at installer SunnyAfternoons, an Enphase Installer Network Platinum member. "In addition to the advantages of module-level reporting, safety was paramount. Enphase microinverters convert DC energy produced by the panels to AC energy right on the panel, so there are no high voltage DC cables running through the roof, which eliminates the risk of a DC arc-fault fire." "Our distributed and all-AC architecture combined with panel-level monitoring means there is no doubt that Enphase microinverter-based solar systems are smart and safer choices for solar assets installed on commercial facilities," said Dave Ranhoff, chief commercial officer at Enphase Energy. "We are proud to see our technology leveraged by government and community-based organizations in Australia to not only help reduce their energy bills, but also to help meet their renewable energy goals." About Enphase Energy, Inc. Enphase Energy, a global energy technology company based in Fremont, CA, is the world's leading supplier of microinverter-based solar and battery systems that enable people to harness the sun to make, use, save, and sell their own power—and control it all with a smart mobile app. The company revolutionized the solar industry with its microinverter-based technology and builds all-in-one solar, battery, and software solutions. Enphase has shipped more than 39 million microinverters, and over 1.7 million Enphase-based systems have been deployed in more than 130 countries.

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GOVERNMENT BUSINESS

Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies

Bright Pattern | January 20, 2022

Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners. "We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction." Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget. Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more. Bright Pattern Contact Center Software for Government Agencies: Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email. Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues. Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations. Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats. Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system. Turbocharge Your Existing IT Service Management Solution – Bright Pattern also integrates seamlessly with leading ITSM and Enterprise Service Management (ESM) solutions so agencies don't need to rip-and-replace existing software but can add digital channels and powerful AI and automation to existing solutions. "With the addition of Bright Pattern to our offerings, Government agencies now have access to an all-in-one cloud-based solution that enables users to simplify and manage their multichannel call center operations to improve customer satisfaction," said Evan Slack, Director of Sales for Emerging Cloud and Virtualization Technologies at Carahsoft. "We look forward to working with Bright Pattern and our reseller partners to help agencies modernize their communication channels while optimizing their existing resources and budgets." Bright Pattern's software is available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement Contract #AR2472, OMNIA Partners Contract #R191902, The Quilt Master Service Agreement Number MSA05012019-F, E&I Contract #EI00063~2021MA, and through the company's reseller partners. About Bright Pattern Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries. About Carahsoft Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.

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