Emerging Technology
Businesswire | July 17, 2023
Juvare®, the leader in situational awareness and critical incident preparedness and response technology, today announced the launch of the Juvare Unified Command Platform™ (UCP), part of its new Juvare Federal & Defense (JFD) business unit. The platform enables federal and defense agencies to improve real-time situational awareness, facilitate secure interagency collaboration, and digitize workflows as part of public sector digital modernization efforts. The FedRAMP® High authorized version of UCP is available on the FedRAMP marketplace through Juvare Federal Cloud.
“UCP demonstrates our commitment to deliver modern and secure technology solutions that improve collaboration and operational efficiency while simultaneously strengthening our nation's cyber infrastructure,” said Robert (“Bob”) Watson, CEO of Juvare. “Not only does the platform meet the highest standards in information security, it does so while also delivering modern, easily adaptable, user-friendly software.”
UCP delivers pre-built workflows such as case management, evacuation and communication coordination, law enforcement availability pay, paper and policy tracking, protective detail assignments, and scalable exercise simulation and facilitation that can be easily configured by each agency. This accelerates speed to value by ensuring that agency time and resources are spent meeting goals instead of solving recurring workflow problems.
“UCP is much more than just a workflow and visualization application,” said Patrick Macfarlane, Chief Operating Officer of Juvare Federal & Defense. “It's a single solution that replaces manual processes with automated, secure, and scalable workflows. By collecting data from multiple sources and providing an aggregate view on a single pane of glass, UCP enables swift and informed decision-making and ensures that agencies have AI-ready data for further analysis and augmentation.”
In addition to pre-built workflows, UCP incorporates a dynamic set of integrations and plug-ins designed to support data visualization, collaboration, and predictive analysis. Integrated within the UCP are powerful components such as Juvare Exchange® (JX) for robust collaboration and networking, JX Analyze for in-depth business intelligence, JX Connector for enhanced interagency data integration and aggregation, and world-class geospatial capabilities that support advanced predictive modeling for assessing the potential impacts of weather events.
“UCP aligns with the specific data security requirements of the U.S. government, providing secure access between federal and defense agencies for seamless data integration, collaboration, and a shared common operating picture,” said Patrick Lane, President, Juvare Federal & Defense. “The platform embodies Juvare's unwavering resolve to innovate, ensuring the development of robust solutions that contribute to the security of our nation.”
About Juvare
Juvare is a worldwide leader in crisis management software. Juvare solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. For more information, visit http://www.juvare.com.
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Emerging Technology
Business Wire | September 14, 2023
OPEXUS, formerly known as AINS, LLC, and leader in government process management software, today announces it has attained StateRAMP authorization for eCASE®, a built-for-government case management solution that streamlines workflows and accelerates key government processes.
StateRAMP was established in 2020 to efficiently verify that service providers meet the cloud security standards required to do business with state and local governments. The StateRAMP verification process, built upon the widely accepted National Institute of Standards and Technology (NIST) Special Publication 800-53 framework, and independently audited by a reputable third-party assessment organization (3PAO), ensures the highest level of security and compliance. Achievement of this authorization underscores the company's dedication to supporting state and local governments with cutting-edge technology that enhances productivity, flexibility, and collaboration.
With this certification, OPEXUS will empower state, local, and educational (SLED) agencies to elevate trust in public institutions with dynamic case management and rapid application development technology that was purpose-built for the government. OPEXUS supports public sector human resources teams by providing an umbrella of workforce management tools that include eCASE® EEO/eComplaint and eCASE® ER/LR. The company also offers eCASE® Audit and eCASE® Investigations, case-management tools built specifically for government auditors and investigators.
"State and local government agencies experience many challenges keeping pace with private sector advancements in technology, cyber security, and data security software – from long purchasing timelines to budget constraints, but they cannot compromise on security,” said Howard Langsam, CEO of OPEXUS. “By demonstrating our security qualifications through StateRAMP, we are removing one more barrier to these agencies being able to purchase cloud solutions that meet both their operational and security requirements.”
In 2014, OPEXUS attained FedRAMP authorization at the moderate level for its eCASE®, eCASE® COTS and FOIAXpress® solutions, including Audit, Investigations, Employee & Labor Relations, and EEO Complaints. The company has also achieved Defense Information Systems Agency Impact Level 2 (DISA IL2), FISMA, NIST 800-53 Revision 4, and FIPS certifications.
About OPEXUS
Get government unstuck with OPEXUS. OPEXUS is the leader in FedRAMP-certified government process management software with more than 30 years of experience supporting public institutions. The company brings operational excellence to governments’ middle office so agencies can focus on the critical work of mission delivery. OPEXUS empowers 100,000 government users with exceptional technology experiences and a built-for-government product suite, including solutions for audit, investigations, correspondence, Freedom of Information Act (FOIA) requests, and employee and labor relations. Located in the heart of Washington D.C., OPEXUS works with more than 150 public institutions in the US and Canada.
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Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
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