Unisys Corporation | September 23, 2021
Unisys Corporation (NYSE: UIS) today announced that it has signed an agreement with the State of Wisconsin Department of Workforce Development (DWD), a new Unisys client, to provide a cloud-based contact center solution that will improve the experience of how citizens interact with government. Signed in the second quarter, the new platform provides the DWD with the scalability and flexibility to address the constantly-evolving needs of government programs.
The solution better connects citizens to various government programs, including unemployment insurance, employment and training, and worker's compensation. It will further allow the DWD to enhance its existing communication channels, including chat and text, as well as provide the ability to better monitor interactions and enhance real-time reporting. It will also position the agency to advance its roadmap for the next generation of digital user experience and robotic process automation and artificial intelligence tools.
DWD is working to systematically modernize and upgrade Wisconsin's unemployment insurance program with a laser focus on improving the customer experience. The Unisys web-based delivery system is one component of that effort, leveraging the benefits of the cloud to improve timeliness and effectiveness in connecting people with the services they need.
DWD Secretary-designee Amy Pechacek
As part of the agreement, Unisys will provide the NICE CXone contact center solution, a leading global cloud customer experience platform. CXone is also integrated with Unisys' InteliServe™️ platform, which is powered by automation and AI and transforms the traditional workplace into an intelligent platform that delivers a frictionless employee experience.
"Our extensive expertise in both cloud and digital workplace solutions has uniquely positioned us to understand and create a tailored approach for the DWD," said Shawn Kingsberry, vice president and global head of Public Sector at Unisys. "We are hyper-focused on providing the innovation and leading technologies that will deliver a better user experience for our clients. By doing so, we can help our clients adapt to the changing demands of the market and achieve the right outcomes for their organizations."
Leading global analyst firm NelsonHall recently named Unisys a leader in cognitive and self-healing IT infrastructure management services and has also named Unisys a Leader in the vendor evaluation for Cloud Infrastructure Brokerage, Orchestration & Management. More than 200 government agencies worldwide use Unisys solutions. For more information on Unisys' Public Sector solutions, click here.
Unisys is a global IT solutions company that delivers successful outcomes for the most demanding businesses and governments. Unisys offerings include digital workplace solutions, cloud and infrastructure solutions, enterprise computing solutions, business process solutions and cybersecurity solutions.
Appian | February 17, 2022
Appian today announced that Appian Government Cloud is one of the first low-code platform-as-a-service offerings to receive Provisional Authorization (PA) at Impact Level 5 (IL5) for managed cloud applications and services. Appian Department of Defense customers can accelerate their missions with confidence by managing and hosting cloud workloads with a single low-code vendor at industry-leading security and availability levels.
Under Impact Level 5, DoD Controlled Unclassified Information (CUI) and National Security Systems are accommodated, meaning there are enhanced controls on the availability, confidentiality, or integrity of the information. Appian Government Cloud customers can now harness the speed and power of the Appian Low-Code Platform while scaling infrastructure and services with a single vendor. Appian Government Cloud runs on Amazon Web Services GovCloud (US-West) and delivers dedicated, single-tenant environments to each customer.
Through the authorization program, managed by the Defense Systems Information Agency (DISA), Appian is deemed a viable solution to provide significant time and cost savings, improved security risk management, and enhanced program transparency for mission-critical federal operations.
"Provisional Authorization at Impact Level 5 is a really big deal. It means the military can now securely field innovative, new workflow applications at low-code speed. The future battlefield is data-driven and now the military can adapt and change mission-critical apps and workflows securely and in real-time without waiting months for compliance paperwork."
Michael Beckley, Appian CTO
Beckley continued, "Appian has seen many of the same core ERP and other platform data systems across the military so we have made it easy to unify data from all of them. Every top military priority from modernization and readiness to improved recruiting and retention stands to benefit from this new authority to operate low-code in secure network environments."
DoD organizations accelerate their modernization programs with Appian. Low-code can accelerate development by 10x and enables true enterprise agility, delivering applications that support modern warfighters and their missions globally. Agencies looking to achieve economies of scale in their transformation efforts can now look to Appian as the single vendor for building and deploying mission-critical workloads, and for providing necessary controls for mission leaders.
To experience the Appian Low-Code Platform for yourself, and to see how easy it is to become a certified Appian developer, get your free Appian Community Edition environment.
Appian is the unified platform for change. We accelerate customers' businesses by discovering, designing, and automating their most important processes. The Appian Low-Code Platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform.
Guidehouse Insights | January 13, 2022
A new report from Guidehouse Insights examines emerging hydrogen end-use candidates that are expected to become mainstays in the future and provides recommendations for industry stakeholders, regulators, and governments.
Hydrogen is expected to play a critical role in large-scale decarbonization, however the cost of production from low carbon energy sources can be prohibitive. Governments have developed roadmaps, policies, and subsidies to reduce costs. Yet, scaling the hydrogen economy is expected to also require measures to increase demand. According to a new report from Guidehouse Insights, emerging hydrogen applications coupled with government policy instruments to stimulate demand can support scaling of the hydrogen economy.
"Hydrogen integration is constrained by its alignment with customer preferences and conveniences. Unlocking sustained economies of scale for hydrogen requires a step change in its demand."
Shan Chakraborty, senior research analyst with Guidehouse Insights
According to the report, stakeholders must not only focus on key sectors for hydrogen innovation, but also mitigate risk to procure investment in the hydrogen infrastructure. These measures must be coupled with government policies applicable to the supply chain.
The report, Emerging Hydrogen End Uses, explains emerging hydrogen end-use candidates that are expected to become mainstays in the future. These applications, coupled with government policy instruments, have the potential to unlock more projects and to support scaling the hydrogen economy. An executive summary of the report is available for free download on the Guidehouse Insights website.
About Guidehouse Insights
Guidehouse Insights, the dedicated market intelligence arm of Guidehouse, provides research, data, and benchmarking services for today's rapidly changing and highly regulated industries. Our insights are built on in-depth analysis of global clean technology markets. The team's research methodology combines supply-side industry analysis, end-user primary research, and demand assessment, paired with a deep examination of technology trends, to provide a comprehensive view of emerging resilient infrastructure systems. Additional information about Guidehouse Insights can be found at www.guidehouseinsights.com.
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.