Yext | November 15, 2021
Yext, Inc. , the AI Search Company, today announced a suite of AI search solutions designed to help government agencies modernize and streamline digital experiences across channels.
Recent mandates like the 21st Century Integrated Digital Experience Act (IDEA) have required government agencies to improve the customer experience on their websites. A recent Yext study* about consumers' interactions with government agencies online supports the case for these investments: when a government agency provides an excellent overall experience on their website, constituents are more likely to seek official information or advice from that agency in the future (54%), speak well of the agency (42%), and comply with the agency's directives (36%).
"The signing of the 21st Century IDEA put the public sector's need for improved digital experiences into full view. Now more than ever, government agencies are looking for technology that will quickly and easily set them up to serve constituents more effectively online. Our growing team is so excited to show them the potential they can unlock with Yext's powerful Public Sector AI search solution set, a one-stop shop for all of their CX needs."
Laurie "LC" Cook, Vice President of Public Sector at Yext
Yext's public sector solutions incorporate the same powerful Answers AI search technology in the COVID-19 info hubs that the company implemented for the World Health Organization (WHO), U.S. State Department, and the States of New Jersey and Alabama earlier in the pandemic. The solution set includes:
Self-Service Portal: Overwhelmingly, when people have questions or customer service issues related to a civil or government topic, they prefer to find information on their own (78%)* — and with Yext's Support Answers self-service portal, they can. This AI-powered control center supports a one-click experience that allows constituents to self-serve with direct answers to their customer service questions.
Site Search: If people fail to find information on their own when searching on a government agency's website, they typically choose another more labor- or cost-intensive channel (48%),* like calling or emailing the agency's customer service department. Agencies can bypass unnecessary support costs and empower constituents to find the information they're looking for on their website with Yext's Marketing Answers site search solution, which applies the most advanced natural language processing (NLP) to understand and answer questions with an agency's own FAQs, guides, videos, ebooks, and more.
Reputation Management: Constituent reviews are one the best benchmarks for government agencies to gauge progress for improving their digital customer experience. With Yext's reputation management solution, agencies can optimize their online reputation by monitoring, responding, and generating reviews across platforms from one centralized location.
SEO: A majority of people (57%)* prefer search engines like Google or Bing when searching for information to help them understand or resolve civil- or government-related issues, which makes it that much more critical for government agencies to make sure their information is appearing on third-party sites (and accurately so). Yext's SEO-optimized FAQ pages are designed to surface in search results, enabling agencies to extend their customer experience and answer constituent questions before they even reach their website.
While expanding its public sector product offering, Yext has also been building out its public sector sales organization under Laurie "LC" Cook, the company's Vice President of Public Sector. Cook's team now includes the following new hires:
Geoffrey Glaser as Senior Director of Federal, State & Local Government and Education (SLED), and Healthcare
Vernon Aldershoff as Senior Director of Public Sector Sales
Christina Day as Director of Public Sector Sales
David Hernandez as Director of Federal Sales
Yext is the AI Search Company and is on a mission to transform the enterprise with AI search.
With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword search technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions.
Workday | August 19, 2021
Workday (NASDAQ:WDAY), a leader in enterprise cloud applications for finance and human resources, today announced it has achieved Ready status for the Federal Risk and Authorization Management Program (FedRAMP) at a Moderate impact level. With this achievement, Workday materially advances its position to help federal agencies accelerate IT transformation and gain real-time insights to address critical challenges across workforce development, compliance, financial sustainability, and more.
Entry into the federal market will mark a significant milestone for Workday and its opportunity for growth, building on the company’s established history of providing finance, HR, and payroll applications to public and private sector organizations at scale. With Workday Government Cloud, the company’s forthcoming FedRAMP Moderate offering, federal agencies will have access to a portfolio of enterprise cloud applications, including Workday Human Capital Management, Workday Financial Management, Workday Payroll, and Workday Prism Analytics.
With Workday, federal agencies will be able to:
Address Critical Workforce Needs: The federal sector is facing highly complex issues, ranging from a lack of new workers to replace a retiring workforce, to an urgent need to address diversity in the workplace. With Workday Government Cloud, federal agencies will be able to access real-time data to gain insight into their workforce so that they can effectively tackle these issues.
Better Manage Finances: During this period of rapid change, federal agencies must be able to break out of the constraints of complex hierarchies and better manage their resources. Workday Government Cloud can help them make informed budgetary decisions by tracking key financial performance indicators while adhering to compliance rules in real time.
Keep Pace with Regulation: Workday Government Cloud provides federal agencies with tools they need to navigate a rapidly changing regulatory environment so they can make quick decisions as the landscape shifts.
FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It helps the U.S. government adapt from legacy IT to secure cloud-based solutions.
The U.S. federal market is one of the largest and most complex enterprises in the world, which will now benefit from Workday’s established success and industry-leading best practices in a range of markets including healthcare, financial services, education, hospitality, and retail, to name a few.
Workday is listed on the FedRAMP Marketplace, and Authority to Operate at the Moderate level is currently estimated in Spring 2022.
Comments on the News:
“At Workday we have a long-standing reputation of helping public and private sector organizations make informed HR, finance, and planning decisions so our entry into the federal market is a natural progression in our growth strategy,” said Chano Fernandez, co-CEO, Workday. “The federal sector is facing unprecedented levels of change and complexity, ranging from increasing scrutiny on expenditures to managing its evolving workforce in a post pandemic world. Our goal is to bring federal agencies the support and insights they need, so they can focus on what matters most -- making informed decisions as organizations evolve and supporting their employees in a changing world.”
"It's imperative for federal organizations to have the financial management solutions to become more efficient and transparent in fiscal management, and HR solutions that support agencies in quickly and easily recruiting, hiring, training, and retaining professionals with the breadth and depth of competencies required for a 21st century workforce," said Adelaide O’Brien, research director, IDC Government Digital Transformation Strategies. “Cloud solutions are the primary catalyst for such transformation, and enable agencies to become digitally resilient."
“Now more than ever, federal agency leaders are seeking new ways to empower their people so they can be agile, resilient, and capable of scaling and adapting quickly,” said John Goodman, CEO, Accenture Federal Services. “As one of Workday’s largest services providers, we continue to invest and innovate together to help clients make rapid and lasting change a reality and to deliver real value for the federal workforce.”
Workday is a leading provider of enterprise cloud applications for finance and human resources, helping customers adapt and thrive in a changing world. Workday applications for financial management, human resources, planning, spend management, and analytics have been adopted by thousands of organizations around the world and across industries—from medium-sized businesses to more than 45% of the Fortune 500.
Google | April 23, 2020
From hawking fake vaccines and stolen masks to phishing attempts designed to take advantage of the pandemic, the internet has seen coronavirus-related scams and attacks skyrocket over the past few weeks. Now, Google is sharing what its team of security experts have uncovered. Google’s Threat Analysis Group (TAG) released a report on Wednesday detailing a number of COVID-19 attacks seen across the company's product line. The search giant says it has specifically identified attacks targeting U.S. governmental workers and health agencies, phishing emails going after employees working from home, and fake charity solicitations.