Businesswire | July 17, 2023
Juvare®, the leader in situational awareness and critical incident preparedness and response technology, today announced the launch of the Juvare Unified Command Platform™ (UCP), part of its new Juvare Federal & Defense (JFD) business unit. The platform enables federal and defense agencies to improve real-time situational awareness, facilitate secure interagency collaboration, and digitize workflows as part of public sector digital modernization efforts. The FedRAMP® High authorized version of UCP is available on the FedRAMP marketplace through Juvare Federal Cloud.
“UCP demonstrates our commitment to deliver modern and secure technology solutions that improve collaboration and operational efficiency while simultaneously strengthening our nation's cyber infrastructure,” said Robert (“Bob”) Watson, CEO of Juvare. “Not only does the platform meet the highest standards in information security, it does so while also delivering modern, easily adaptable, user-friendly software.”
UCP delivers pre-built workflows such as case management, evacuation and communication coordination, law enforcement availability pay, paper and policy tracking, protective detail assignments, and scalable exercise simulation and facilitation that can be easily configured by each agency. This accelerates speed to value by ensuring that agency time and resources are spent meeting goals instead of solving recurring workflow problems.
“UCP is much more than just a workflow and visualization application,” said Patrick Macfarlane, Chief Operating Officer of Juvare Federal & Defense. “It's a single solution that replaces manual processes with automated, secure, and scalable workflows. By collecting data from multiple sources and providing an aggregate view on a single pane of glass, UCP enables swift and informed decision-making and ensures that agencies have AI-ready data for further analysis and augmentation.”
In addition to pre-built workflows, UCP incorporates a dynamic set of integrations and plug-ins designed to support data visualization, collaboration, and predictive analysis. Integrated within the UCP are powerful components such as Juvare Exchange® (JX) for robust collaboration and networking, JX Analyze for in-depth business intelligence, JX Connector for enhanced interagency data integration and aggregation, and world-class geospatial capabilities that support advanced predictive modeling for assessing the potential impacts of weather events.
“UCP aligns with the specific data security requirements of the U.S. government, providing secure access between federal and defense agencies for seamless data integration, collaboration, and a shared common operating picture,” said Patrick Lane, President, Juvare Federal & Defense. “The platform embodies Juvare's unwavering resolve to innovate, ensuring the development of robust solutions that contribute to the security of our nation.”
Juvare is a worldwide leader in crisis management software. Juvare solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. For more information, visit http://www.juvare.com.
PR Newswire | August 01, 2023
Palantir Technologies Inc. (NYSE: PLTR) today announced that it was selected by the Defense Information Systems Agency (DISA) to support coordination between federal and commercial licensees of the 3450 - 3550 MHz spectrum band. Palantir will provide its software platform to enable end-to-end automation that will enhance coordination between the Department of Defense and commercial spectrum licensees for shared use of the 3450-3550 MHz band within cooperative planning area (CPA) and periodic use area (PUA) coordination zone boundaries.
As part of an ongoing interagency effort to facilitate the shared usage of critically important mid-band spectrum, Palantir's software will enable DISA's Defense Spectrum Organization (DSO) to support formal and informal coordination processes between the Department of Defense and commercial licensees. Existing and future government activities in the spectrum band are vital to protect national security and ensure military readiness.
Palantir software will be used to integrate multiple existing functions and capabilities into a single infrastructure that will result in more efficient workflows, reducing the timelines for licensee coordination with DoD to establish sharing agreements and enable deployment of 5G wireless services within CPA/PUA boundaries. Palantir software will also be used to demonstrate the ability to support more advanced spectrum sharing use cases.
"We are proud to partner with DISA DSO to support the complex task of sharing limited spectrum resources between federal and commercial users," said Akash Jain, President, Palantir USG. "We are excited to rapidly deploy software that will accelerate and automate coordination workflows and enable the increasingly dynamic and efficient use of spectrum."
"As military and commercial use of radio-frequency spectrum continues to grow, spectrum coordination will be increasingly necessary to preserve the effectiveness of critical national security capabilities while enabling U.S. commercial leadership in 5G and other critical technology areas. Palantir looks forward to working alongside the Department of Defense to deploy innovative software solutions that support advanced spectrum sharing workflows and processes," said Miriam Marwick, SVP, Emerging Technologies, Palantir USG.
About Palantir Technologies Inc.
At Palantir, we're helping the world's most important institutions use their data to solve their most urgent problems. Our software lets our customers integrate and analyze all of their data so they can answer questions that they couldn't before. From delivering disaster relief to building safer automobiles, we're honored to help make our partners better at their most important work.
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.