EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Carahsoft | March 17, 2023
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.”
There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction.
“Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.”
The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
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EMERGING TECHNOLOGY, INFRASTRUCTURE, CYBERSECURITY
Prweb | May 17, 2023
Leading IT transformation and cybersecurity provider Evolver, LLC has been re-awarded a contract from the U.S. Architect of the Capitol (AOC) to provide information technology support services, a role fulfilled by the contractor for more than a decade.
Under the five-year contract renewal, Evolver will continue a 12-year-old partnership that has witnessed fast-paced transformation in IT, with increased focus on security and business continuity amid a rapidly changing modern workplace. Evolver’s dedicated AOC team will continue to provide Service Desk Support, Cybersecurity Operations, Enterprise Architecture Solutions, Information Management Services, and Application Development in support of the AOC’s mission.
The AOC is a Legislative Branch Agency with more than 2,000 employees. The institution is charged with the maintenance, operation, development, and preservation of 17.4 million square feet of buildings and more than 550 acres of land throughout Capitol Hill. Evolver’s support of AOC staff involves the seamless integration of resources, ensuring the AOC’s 230 year-old-mission is fulfilled with 21st-century technology.
“Working with the Architect of the Capitol has been a fundamental cornerstone of our IT transformation history,” said Mike Santelli, CEO of CSS, Evolver’s parent company.
“As we’ve grown, we’ve built an incredibly focused, dedicated, and highly performing team who set the benchmark for our customer service standards. This contract renewal allows for a smooth transition into an even more transformational era of IT solutions.”
About Evolver
Evolver LLC, a Converged Security Solutions (CSS) company, headquartered in Reston Virginia, is a technology company serving government and commercial customers by addressing client challenges in the present and transitioning clients to the future through innovative IT transformation and cybersecurity services and solutions.
Founded in 2000, Evolver delivers mission-driven services and solutions that improve security, promote innovation, and maximize operational efficiency.
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EMERGING TECHNOLOGY
PR Newswire | May 16, 2023
Copado, the leader in low-code DevOps, today announced it has achieved Federal Risk and Authorization Management Program (FedRAMPⓇ) authorization to operate (ATO) at the moderate impact level. Copado has a proven track record of working with customers in the public sector, such as the Center for Medicare & Medicaid Innovation (CMMI), the Federal Deposit Insurance Corporation (FDIC), and the U.S. Department of Veterans Affairs (VA), to improve the quality, speed and security of their software delivery and cloud transformations.
"FedRAMP empowers agencies to use modern cloud technologies, with emphasis on security and protection of government information, and helps accelerate the adoption of secure, cloud solutions," said Kyle Tobener, Vice President of Security and IT for Copado. "Now that government agencies have entered the world of the cloud, they must have the agility and flexibility to respond to citizen needs. Copado enables government agencies to respond faster, achieve higher levels of software quality, deliver more digital services and scale to unprecedented demands."
As one of the first federal agencies to work with Copado, the VA needed help organizing nearly a dozen teams with hundreds of developers who were all working on multiple concurrent Salesforce projects. With Copado, the VA was able to cut its deployment time in half and hasn't missed one deployment since implementation. The VA has fully authorized Copado for three years, which allows other federal agencies to expedite their own procurement decisions.
Copado is the only DevOps platform for Salesforce to achieve FedRAMP, ISO 27001, SOC 2 Type 1, and GDPR compliance. As the only cloud-based DevOps solution that meets all of these rigorous standards, Copado is the most trusted low-code delivery platform in the world.
"In light of President Biden's Executive Order on the nation's cybersecurity, the public sector is increasingly moving to secure cloud services," said Casey Coleman, Senior Vice President, Global Government Solutions for Salesforce. "Achieving FedRAMP authorization is a key competitive advantage in the marketplace and demonstrates a commitment to helping public sector agencies accelerate their digital transformation goals. Congratulations to Copado for achieving this important milestone."
Copado's DevOps solutions are available through Carahsoft and its resellers on the following government contracts: SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement #AR2472, NCPA Contract NCPA01-86, OMNIA Partners Contract #R191902, CA SLP: SLP-17-70-0139E, IN QPA: 0000000000000000000021430, OH MCSA: Ohio Master Cloud SA-0016 and TX DIR 4288: DIR-TSO-4288.
"Copado's FedRAMP ATO designation exemplifies their unwavering commitment to providing secure, reliable and compliant solutions to the Federal Government," said Bethany Blackwell, Vice President of the Salesforce Business Unit at Carahsoft. "This milestone underscores Copado's dedication to helping Federal agencies streamline their DevOps processes, while adhering to the highest standards of security and compliance. We look forward to continuing to deliver innovative technology solutions to Federal agencies with Copado and our reseller partners."
About Copado
Copado is the leading DevOps and testing solution for low-code SaaS platforms that run the world's largest digital transformations. Backed by Insight Partners, Salesforce Ventures and SoftBank Vision Fund, Copado accelerates multi-cloud, enterprise deployments by automating the end-to-end software delivery process to maximize customers' return on their cloud investment. More than 1,200 companies rely on Copado to drive digital transformation with speed, quality and value including Boston Scientific, Coca-Cola, Fair Trade, Linde, MassMutual, Schneider Electric and Shell. Copado processes over 50 million DevOps transactions per month and is rated with a 100% score on the Salesforce AppExchange. More information can be found at: http://www.copado.com.
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