EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Carahsoft | March 17, 2023
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.”
There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction.
“Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.”
The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
EMERGING TECHNOLOGY, CYBERSECURITY
Businesswire | May 19, 2023
Juvare®, the leader in situational awareness and critical incident preparedness and response technology, has been granted a Federal Risk and Authorization Management Program (FedRAMP®) authorization by the United States Government to operate at the High impact level for the Juvare Federal Cloud (JFC).
Achieving FedRAMP High authorization is a recognition of the trusted and timely solutions Juvare provides for government, including JFC, which enables a compliant and secure environment for public sector organizations to deploy Juvare solutions, including WebEOC® and Juvare Exchange®. The FedRAMP High authorization builds upon Juvare’s aggressive security posture and follows Juvare’s ISO accreditations under the ISO 27001, ISO 27017, ISO 27018, and ISO 27701 programs, and its SSAE 18 SOC 2 Type 2 certification.
“This is an enormous achievement that recognizes Juvare’s ability to provide modern and highly secure solutions the federal government is looking for,” said Robert Watson, Chief Executive Officer at Juvare. “With cyber security, emergency preparedness, health crises, and more dominating the federal priority list, this authorization gives government better access to the tools we provide to protect the communities they serve. It’s a recognition that’s been earned through our relentless commitment to data security and innovations that respond to real-world threats and risks.”
FedRAMP is a U.S. government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Established by the Office of Management and Budget (OMB), the program provides a cost-effective, risk-based approach for adopting and using cloud services by federal departments and agencies.
“Technology is a force multiplier for delivery of services to communities across the nation that our clients serve and protect,” says Bryan Kaplan, Chief Information and Technology Officer at Juvare. “This authorization demonstrates our commitment to the federal-civilian and military ecosystem and will enable faster processing of Authority to Operate (ATO) packages through reciprocity. It enables agencies to focus on protecting their communities and our nation, knowing that Juvare is managing security and availability.”
Juvare partnered with A-LIGN and SMX to achieve FedRAMP accreditation. The Veterans Health Administration (VHA) served as Juvare’s sponsor through the authorization process.
“FedRAMP authorization is a statement about an organization’s commitment to protecting federal data and metadata against one of the most rigorous standards for data security,” said Tony Bai, Government Practice Lead at A-LIGN. “As a trusted 3PAO firm, A-LIGN independently evaluates client data processes and procedures, governance on internal controls, and security posture. Juvare’s FedRAMP Authorization validates its commitment to data security and protection, as well as compliance with critical standards to mitigate cybersecurity threats.”
Juvare’s solutions including WebEOC, Crisis Track®, and EMResource® have been used to prepare for, respond to, and recover from major emergencies and adverse incidents since their inception. As public sector organizations modernize and demand persistent situational awareness, Juvare solutions have become embedded in daily workstreams by digitizing workflows, providing situational awareness, enabling multi-channel notifications, and connecting disparate data sources into a single pane of glass.
Juvare is a worldwide leader in emergency preparedness and critical incident management and response technology connecting over 80% of state public health agencies, 3,500+ hospitals, 50+ federal agencies, and 500+ emergency management operations across the U.S., as well as a rapidly expanding international presence. Juvare solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands.
A-LIGN is the only end-to-end cybersecurity compliance solutions provider with readiness to report compliance automation software paired with professional audit services, trusted by more than 4,300 global organizations to help mitigate cybersecurity risks. A-LIGN uniquely delivers a single-provider holistic approach for a variety of compliance security frameworks such as SOC, ISO, HITRUST, FedRAMP, CMMC, PCI DSS and more. Working with growing businesses to global enterprises, A-LIGN’s experts and its compliance automation platform, A-SCEND, are transforming the compliance experience. For more information, visit www.A-LIGN.com.
businesswire | June 01, 2023
Clariti, the fastest-growing government permitting and licensing software company in North America, is thrilled to announce the industry-changing acquisition of Camino Technologies, the top emerging technology vendor in the regulatory space.
Clariti, a Vancouver-based technology company, has also closed funding to accelerate investments into the product, customer success, customer support and professional services departments for both teams. By the end of 2023, Clariti’s employee base will grow by approximately 50% year-over-year.
The acquisition of Camino solidifies Clariti's position as providing the best products for all-size governments in need of modern permitting and licensing solutions. Both companies will continue delivering intuitive, configurable software to their target markets.
“Camino has developed the best next-generation product for small and medium-sized governments that will perfectly complement Clariti’s leading enterprise permitting and licensing platform,” says Clariti Co-CEO Cyrus Symoom. “Our commitment to both products will enable us to serve governments of all sizes for decades to come.”
The entire team at Camino, including founders Nate Levine and Mike Rosengarten, are joining Clariti, bringing years of experience developing software used by over 1000 government agencies.
“This is more than just business as usual for Camino,” says Camino CEO Mike Rosengarten, "We have seen Clariti's commitment to product innovation that will now include Camino. They share in our vision of delivering exceptional customer experiences, which is why we're so excited to join forces with increased funding and support."
Clariti and Camino's software is used to deliver permitting and licensing services to over 150,000,000 people across North America. Clariti customers will be able to purchase an integration by the end of the year to Camino’s permit guide, providing an industry-leading applicant experience. There will be no service disruptions or forced upgrades as a result of the acquisition.
“We will enhance the experience for customers of both companies,” says Co-CEO Jake Dancyger, “All customers will continue to receive exceptional support and enjoy product enhancements, driven by the same teams they relied on prior to the acquisition.”
Clariti’s government software helps North America’s largest and fastest-growing communities deliver exceptional community development, permitting, and licensing experiences online.
Founded in 2008, Clariti is built as an alternative to code-heavy, non-configurable systems that create technology barriers for governments to meet their community’s evolving needs.
Governments should be able to dictate how their software works. To us, that means providing our customers with a system that’s maintained with clicks, not code, to relieve pressure on technical resources and better support citizens and staff.
Camino’s mission is to transform the permitting process into an experience that is user-friendly, efficient, and transparent.
Founded in 2017, Camino has deployed software to over 100 government agencies across the country, from online interfaces for citizens to robust, automated workflow systems for staff.
Our team has decades of experience working at the interface of government and technology, and we’re unified by the belief that all communities deserve an easy way to build housing, open businesses and improve critical infrastructure.