Emerging Technology
PR Newswire | August 08, 2023
Quzara LLC, a leading innovator in Managed Detection & Response (MDR) and Security Operations Center as a Service (SOCaaS), is thrilled to announce that its pioneering solution, Cybertorch™, has been selected by the GSA FedRAMP® PMO to pursue a Provisional Authority to Operate (P-ATO) from the Joint Authorization Board (JAB) at the High Impact Level. This milestone marks a significant advance in Quzara's unwavering commitment to providing state-of-the-art SOCaaS/MXDR solutions for both OT and IT to the government sector and their contractors.
Saif Rahman, CEO of Quzara, expressed his enthusiasm about the achievement: "Being selected for the FedRAMP JAB prioritization is a testament to our team's hard work and dedication. This represents a significant step forward in our mission to bring our high-standard, 24/7, US Citizen Security Operations to the government sector. I want to extend my sincere thanks to our devoted team and partners whose tireless efforts have made this accomplishment possible."
The importance of the FedRAMP JAB prioritization is substantial. This recognition places Quzara's Cybertorch™ in a position of enhanced trust and visibility within the federal government. Cybertorch™'s unique MDR approach, blending AI-driven insights with human expertise, ensures robust, around-the-clock security operations, all managed by US citizens has demonstrated government-wide demand as a Cloud Service Offering.
Moving into the FedRAMP JAB process is another exposition of Quzara's commitment to stringent security standards and reflects the company's broader dedication to fortifying information security in today's complex digital landscape.
As Quzara continues to evolve and expand its capabilities, its focus remains firm: to provide the most secure, compliant, and robust security solutions to its clients.
Quzara, LLC wishes to underline that this achievement does not imply government endorsement of the company, its products, or its services.
FedRAMP is a government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services.
About Quzara LLC
Quzara LLC is a leader in Managed Detection & Response (MDR) and Security Operations Center as a Service (SOCaaS). Based in Reston, VA, Quzara is committed to providing top-tier security solutions to the government sector and their contractors for OT and IT. With its flagship solution, Cybertorch™, Quzara is setting new industry standards.
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Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
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Emerging Technology, Government Business
Prweb | August 03, 2023
CSG Government Solutions, a national leader in government program modernization, today announced that it has been selected by the Connecticut Department of Social Services (DSS) to provide Program Management and Project Support Services for the Connecticut Medicaid Enterprise Technology System (CT METS) Program, including the implementation of an Enterprise Data Warehouse and Analytics module and Enterprise Provider module.
CSG is supporting DSS’ initiative to replace their core MMIS and other systems supporting the Medicaid Enterprise with modern, modular solutions. The CSG team will provide full-service Program Management Office (PMO) services and expertise in Medicaid, enterprise architecture, system integration, Health Information Exchange, and security. The team is also providing quality assurance, risk management, schedule and resource management, and CMS certification support.
“CSG is a leader in providing PMO and other services for Medicaid system modernizations across the country,” says Robin Dufresne, Executive Vice President and Senior Practice Director. “Our team applies our Medicaid expertise and dedication to help the DSS Medicaid Enterprise make a positive impact on the health and well-being of Connecticut’s individuals, families, and communities.”
About CSG Government Solutions
CSG Government Solutions is a leading government operations consulting firm helping states modernize critical program enterprises. We help governments leverage innovative technology and processes to meet the challenges of administering complex programs. Founded in 1997, CSG clients include 47 state and territory governments, the U.S. Department of Health and Human Services, the U.S. Department of Labor, and large municipal governments. For more information, visithttp://www.csgdelivers.comand connect with us onLinkedInandTwitter.
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