EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
GovPilot | September 07, 2022
GovPilot, a provider of modern cloud-based government management software specifically designed for municipal and county governments has partnered with BRT Technologies, another New Jersey based technology firm specializing in tax assessment.
The partnership includes an integration that will enable New Jersey tax assessors and administrators of municipalities and counties who currently utilize both BRT Technologies’ tax assessment software and GovPilot’s government management platform, to access permit records stored in GovPilot, directly in BRT.
This will significantly speed assessment time and enhance operational efficiency for local governments across New Jersey. BRT’s tax assessment products are currently used in 300+ municipalities and in all 21 counties across the state.
Ellen Foye Malgieri, a Tax Assessor for the Town of South Orange, New Jersey said, “This integration will make revaluation much easier and faster. Rather than going back and forth between systems, everything is now connected and it is far simpler to access records. When I use GovPilot, it has all permit records visible by block and lot. Now with the integration, our assessors and inspectors can access that information instantaneously directly within BRT. It’s extremely helpful, and fast. I’m glad they got together to do it!”
“By partnering with BRT Technologies, GovPilot is putting a suite of efficient, intuitive digital tools in the hands of New Jersey tax assessor and administrators directly within their GovPilot modules that will unify data instantly with other departments. This is going to make the work of tax assessors far easier and faster which will have a positive impact on residents and local economies within the state.”
-James Delmonico Chief Product Officer, GovPilot.
Local governments in the U.S. have often operated with a mix of paper-based processes, spreadsheets, single-use software, and older on-site server based systems. Not only is this inefficient but it is expensive to maintain and presents a significant cyber risk for local government administrators and their constituents, said GovPilot Founder and CEO, Michael Bonner. As a unified cloud-based government management platform, GovPilot aims to be the operating system for local government. This implementation provides BRT and GovPilot customers with best-in-class tax assessment availability, reliability, and security.
“BRT's innovative suite of products are not only easy to use but are also backed by a support and tech team New Jersey Assessors and Administrators have come to know and trust. This partnership with GovPilot reinforces both companies’ commitment to helping local governments right here in the state of New Jersey by modernizing and streamlining their services and operations.”
-Randy Riesenberg, BRT Technologies’ Chief Technology Officer.
GovPilot - named a GovTech 100 company for five consecutive years - is the leader in digital transformation for local governments. GovPilot's cloud-based platform was built with the sole purpose of enabling local governments to operate at their full potential by standardizing, digitizing, and unifying more than 100 operational and constituent service processes on one operating system.
About BRT Technologies:
BRT Technologies LLC is a NJ based software developer comprised of industry-leading software engineers and certified tax assessors and is widely known as a patented leader in mobile and cloud-based software solutions.
With over 150 combined years of NJ tax assessment experience, BRT Technology products and services have truly been created by NJ tax assessors and administrators for NJ tax assessors and administrators. BRT products are currently used in 300+ NJ municipalities and in all 21 NJ counties.
Avantus Federal | August 08, 2022
QinetiQ US, a wholly owned subsidiary of QinetiQ Group plc and a leading defense company providing mission-critical solutions in robotics and autonomous systems, sensing, protection systems, and next-generation autonomous vehicles announced today that it has entered into a definitive agreement to acquire Avantus Federal (Avantus) from NewSpring Holdings for an enterprise value of $590 million. The combination of QinetiQ US and Avantus will create a powerful growth platform to address the complex and large scale intelligence and defense challenges government customers face today. The closing of the acquisition is subject to customary conditions, including regulatory approvals, and is expected to close by end of calendar year 2022.
Avantus is a leading provider of mission-focused cyber, data analytics, and software development solutions to the Department of Defense, Intelligence Community, Department of Homeland Security, and other law enforcement and civilian agencies. From supporting sensitive national security customers on some of the most complex data engineering, cyber, and analytics problems in the world, to providing key mission operational, intelligence, and cyber support to special operators, and helping accelerate new technologies into the warfighter’s hands, Avantus has a strong track record of achieving speed-to-mission-impact.
“We have been thoroughly impressed by the quality of the Avantus employee base, leadership team, customer impact, and the sustained organic growth. We see great alignment in our culture and strategy, Avantus’ highly integrated business, core capabilities, and customer relationships complement QinetiQ’s distinctive offerings, allowing us to grow the services and solutions that benefit our combined global customers as their needs evolve at an accelerating pace.”
-Steve Wadey, Group Chief Executive Officer for QinetiQ Group plc.
Both Avantus and QinetiQ are best-in-class providers of technology services and support, cyber and intelligence solutions, and information services. With high-trust, established customer relationships within the most important and enduring mission areas, this acquisition enhances the go-to-market strategy for both companies.
“We believe that the combination of QinetiQ US and Avantus will create a unique business in the US and globally with a powerful performance culture and scaled technical differentiation, This acquisition is a transformational platform that delivers on our growth strategy of building a disruptive mid-tier defense and intelligence company.”
-Shawn N. Purvis, President and Chief Executive Officer of QinetiQ US.
Our market is evolving rapidly and demanding more of our customers every day, and joining forces with QinetiQ US will deliver solutions at scale to meet the moment, said Andy Maner, Chairman and Chief Executive Officer of Avantus. With a shared culture of absolute customer focus and employee investment and a structure built for agility and speed, this opportunity to combine with QinetiQ US strengthens our defense presence and combined position across our intelligence and homeland, law enforcement, and civilian portfolio, and we are poised to continue our joint mission as an innovator unique to our market.
The combination with Avantus will materially enhance QinetiQ US’s position in the largest defence and intelligence market in the world by creating a large full solutions US Defense contractor business well-positioned within high growth and durable market areas. Avantus brings a strong order backlog, and the acquisition creates a compelling platform for new scaling organic and inorganic growth for QinetiQ in the US.
Guggenheim Securities, LLC served as exclusive financial adviser to Avantus and NewSpring Holdings, and Baker Tilly provided financial due diligence expertise. Blank Rome LLP and Kirkland & Ellis LLP served as counsel to Avantus. Citizens and Gleacher Shacklock served as joint lead financial advisers and Baker McKenzie served as counsel to QinetiQ.
About QinetiQ US:
QinetiQ US is a leading defense and security company in the United States providing mission-led innovation at pace. QinetiQ US is a provider of technologically advanced services and products to the US Department of Defense and national security agencies, positioned to deliver key aspects of the modernization required to address our customers’ pivot to counter near peer adversaries. QinetiQ’s engineering services span the DoD and Intel community providing subject matter expertise in the areas of communications, sensor integration and research and development, survivability and unmanned ground combat systems.
QinetiQ US operates as the U.S. arm of QinetiQ Group plc (QQ.LSE), a global integrated defense and security company focused on innovation for defense, security and civil customers around the world. QinetiQ US employees are based predominantly in Virginia and Massachusetts and operate under a Special Security Agreement (SSA) with the U.S. Defense Counterintelligence & Security Agency (DCSA). QinetiQ US is creating new ways of protecting what matters most; testing technologies, systems, and processes to make sure they work as expected; and enabling customers to deploy new and enhanced-existing capabilities with the assurance they will deliver the outcomes required.
About Avantus Federal:
Avantus Federal is a mission-focused data, cyber, and space services and solutions company. As a mid-market powerhouse with an intentional blend of elite talent, infrastructure, and speed to impact, Avantus and its approximately 1,150 highly-cleared professionals lead with technical and domain expertise for its Defense, Intelligence, Homeland Security, and Federal Civilian customers.
Helping to solve some of the toughest national security problems and government missions, Avantus’ offerings enable services at scale, including cyber technologies and operations, data and software solutions, digital engineering and integration, intelligence analysis and operations, space domain capabilities, transformation and advisory services, and more.
About NewSpring Holdings:
NewSpring Holdings, NewSpring's dedicated holding company with a strategy focused on control buyouts and platform builds, brings a wealth of knowledge, experience, and resources to take profitable, growing companies to the next level through acquisitions and proven organic methodologies. Founded in 1999, NewSpring partners with the innovators, makers, and operators of high-performing companies in dynamic industries to catalyze new growth and seize compelling opportunities. The Firm manages over $2.5 billion across five distinct strategies covering the spectrum from growth equity and control buyouts to mezzanine debt. Partnering with management teams to help develop their businesses into market leaders, NewSpring identifies opportunities and builds relationships using its network of industry leaders and influencers across a wide array of operational areas and industries.