Octo | August 03, 2022
Octo announced today they are working to deliver their data mesh solutions to federal customers with Amazon Web Services (AWS). Through this effort, Octo will support multiple federal customers seeking to transform into data-driven enterprises and enhance mission value realized from their data analytics investments. This effort will be supported by AWS to develop tailored solutions and service offerings and enhance existing solutions such as Octo's Data Mesh offering.
"Octo's innovative data mesh solution leverages AWS analytics services like Amazon Redshift, Amazon QuickSight, Amazon Kinesis, Amazon EMR, and AWS Glue in a robust, self-service data platform to enable federal government organizations to adopt a new paradigm for meeting the increasing demands for critical analytics data at scale. Together, we are delivering outcomes that increase data value and mission agility by helping agencies embrace product thinking and manage data as a product."
-Cindy Walker, Vice President, Data Center of Excellence, Octo.
Octo and AWS will also work to develop solutions covering the entire data life cycle including effective ingestion, discoverability, and analytics. Mehul Sanghani, CEO of Octo said, "We are pleased to further work with AWS whom we've had a relationship with for several years. Working together to determine the future of Octo's Data Mesh solution is a recipe for success, not just for Octo and AWS, but for federal customers who depend on us to bring next-gen solutions to their most complex challenges."
Octo is using oLabs™ its cutting-edge facility in Reston, Virginia, to address customers' most pressing issues with innovative emerging technology solutions in real time. To learn more about why federal organization need data mesh now, register for the upcoming BrightTalk webinar scheduled for August 18, 2022.
Octo is a technology firm dedicated to solving the Federal Government's most complex challenges, enabling agencies to jump the technology curve. We don't just modernize. We create lasting change through best practices that help agencies implement and integrate at-scale next-generation technology and innovation. With a mission and service first mentality, we provide Agile, DevSecOps, Artificial Intelligence, Cybersecurity, Blockchain, Cloud, Open Source, and Data Science solutions, collaborating to solve customers' pressing problems. Headquartered in Reston, Virginia, Octo delivers proven technology vital to the intelligence community and health care, defense, national security, and civilian agencies that directly impact our nation.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
Carahsoft | July 05, 2022
Carahsoft Technology Corp., the Trusted Government IT Solutions Provider® and Celonis, the global leader in Execution Management, today announced a partnership. Under the agreement, Carahsoft will serve as Celonis’ US Government Distributor making the company’s industry-leading Process Mining and Execution Management Platform available to the Public Sector through Carahsoft’s reseller partner network and NASA Solutions for Enterprise-Wide Procurement (SEWP) V, Information Technology Enterprise Solutions – Software 2 (ITES-SW2), National Association of State Procurement Officials (NASPO) ValuePoint, National Cooperative Purchasing Alliance (NCPA), and OMNIA Partners contracts.
Celonis’ process mining technology creates a real-time, continuously updated “X-ray” of how an organization runs at the process level. This “X-ray” reveals the hidden inefficiencies that silently kill organizational performance. Celonis combines this with their Execution Management System (EMS), which acts as the surgeon to the process mining “X-ray” to suggest and implement fixes for the issues found. These discoveries allow agencies to perform at levels never thought possible while also increasing their sustainability.
Celonis’ platform is usable across a wide variety of use cases within Government agencies and departments, from finance, procurement, and administrations’ transformation, to mission-focused employee and citizen service transformations. System transformation, process excellence, shared service, and financial agility initiatives are all core themes across use cases and where the power of Celonis’ process mining and execution management capabilities quickly deliver the most value.
“We are thrilled to partner with Carahsoft and their reseller partners to accelerate the time to value for government departments and agencies across the Public Sector, The focus on digital transformation will only continue to increase given everything we’ve learned pre and post pandemic. This partnership ensures we can support every Government customer on their transformation journey as they support businesses and citizens around the world in response to inflation, supply chain and sustainability issues. We are proud to partner with Carahsoft in our joint pursuit of reducing the cost, the risk and dramatically increasing the success, sustainability and scale rate of all transformations.”
-Mike Daniels, Senior Vice President of Public Sector at Celonis.
The addition of Celonis’ process mining and Execution Management System to our offerings likely represents one of the largest opportunities for government services transformation since the cloud was introduced in 2010, said Craig P. Abod, Carahsoft President. Celonis technologies quickly find and fix process inefficiencies hidden in large, complex public systems to deliver improved services and operations as well as to maximize existing investments
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com.
Celonis reveals and fixes inefficiencies businesses can’t see, enabling them to perform at levels they never thought possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.