Strategic Communications | September 16, 2022
Qtrac® by Lavi Industries, a world-leading provider of virtual queue management and appointment scheduling systems, today announced it is partnering with Strategic Communications, a certified woman-owned business enterprise (WBE) and reseller to U.S. government agencies, to provide best-in-class queue solutions for local, state and federal government offices.
"Qtrac identified Strategic Communications as a partner who had broad industry experience in IT, audio visual and cloud services deployments, and shared Qtrac's passion to innovate with a purpose by delivering the highest value in business solutions, Both Qtrac and Strategic Communications share a commitment to provide the very best products and excellent customer service to their clients, We look forward to expanding Qtrac's virtual queue platform to additional departments and services in Florida and across the country because of our partnership with Strategic Communications."
-Steve Covate, VP of Sales at Qtrac.
Since its founding, Qtrac has continually invested in its products and staff to deliver an ever-evolving solution and unsurpassed support to appeal to a broad and changing market. The partnership enables Qtrac to leverage Strategic Communications' extensive experience and knowledge in order to increase market share and build product awareness in the government, education, healthcare, and enterprise sectors.
"Strategic Communications sought a partnership with Qtrac to support a variety of government agencies with a best-in-class queuing and appointment platform that can be configured to benefit a wide range of government agencies and manage the complexity within them."
-Blake Kelly, cloud sales manager at Strategic Communications.
The partnership is already helping residents in Florida who need WIC (women, infants, and children) assistance. Qtrac's queue management solutions are being deployed by the Florida Department of Revenue to give them the ability to schedule their appointments for a time most convenient for them. Because of information gathered from citizens at the time appointments are made, workers will be prepared to deliver necessary products and services, increasing staff efficiency and reducing the amount of time recipients spend collecting needed supplies.
Qtrac® provides virtual queue management systems to companies of all sizes and across many different industries around the world. Its virtual queuing technology enhances the customer experience by focusing on the way people interact with businesses in order to eliminate lines, increase sales and improve service. Qtrac was founded by Lavi Industries, the premier provider of public guidance and crowd control solutions. Building on Lavi's 40+ years of experience and success in helping the world's leading companies effectively guide people in, through and out of their facilities, Qtrac helps organizations improve their operations by improving the customer journey.
GOVERNMENT BUSINESS | November 29, 2022
Quantexa - a global leader in Decision Intelligence (DI) solutions for the private and public sectors - announced that it has partnered with Vodafone, the technology communications company, to connect scattered and siloed data points across Vodafone to deliver an improved experience for its business customers.
Quantexa’s Decision Intelligence Platform was chosen by Vodafone for its advanced capabilities in data management and customer insights which enabled Vodafone to marry difficult to match data sets across its business and learn more about their customers. As a result, Vodafone can make quick and confident decisions to provide their customers with more relevant offerings and improved service.
Quantexa’s Decision Intelligence (DI) platform was commercially deployed on Vodafone’s new Google Cloud environment and gives Vodafone insight into the interactions a customer has with them, including the products and services customers have purchased. Understanding customers from a 360-degree view will support the organization in giving prompts to the sales teams to drive timely client engagement. The new platform was delivered into commercial use with speed following a completed deal agreement in late Q1 of this year. It will initially be used in Vodafone’s small to medium business customer segments, and Vodafone will extend the platform to include SoHo and large business customers over the coming months.
The partnership started when Quantexa joined Tomorrow Street – a joint-venture between Vodafone and the Luxembourg Government - that connects innovative technology companies, corporate partners, and Vodafone functions to establish and grow new business opportunities.
Quantexa works with clients across several industries including banking, insurance, telco, and the public sector including government. Vodafone is the first company in the UK telecommunications industry to use Quantexa’s ground-breaking DI Platform to improve its customers’ experience.
“We are delighted to be using Quantexa’s state-of-the-art Decision Intelligence Platform to ensure we are maximising the value of data, making the best decisions for our customers, and improving the services we offer. As a technology communications company, we recognise the importance of working with innovative companies in emerging technology categories, like Quantexa. Vodafone’s Tomorrow Street initiative to identify and accelerate innovation, is an exciting programme that we are delighted to work with.”
-Nick Gliddon, UK Business Director, Vodafone.
Vishal Marria, CEO, Quantexa, said, Forward-thinking organizations know they can only make strategic decisions and improve customer experiences using data that can be trusted. The first step is creating a single view of every customer. I’m thrilled that our Decision Intelligence Platform is helping Vodafone create a better experience for its business customers. I’m proud of what we’ve achieved alongside Tomorrow Street in what has been, and will continue to be, a fantastic collaboration. Creating long-term value from data is a focus of leading organizations world-wide and working with a leader like Vodafone in the telco space is an important milestone for the business.
Quantexa is a global data and analytics software company pioneering Contextual Decision Intelligence that empowers organizations to make trusted operational decisions by making data meaningful. Using the latest advancements in big data and AI, Quantexa’s platform uncovers hidden risk and new opportunities by providing a contextual, connected view of internal and external data in a single place. It solves major challenges across data management, KYC, customer intelligence, financial crime, risk, fraud, and security, throughout the customer lifecycle. The Quantexa Contextual Decision Intelligence Platform enhances operational performance with over 90% more accuracy and 60 times faster analytical model resolution than traditional approaches. Founded in 2016, Quantexa now has more than 500 employees and thousands of users working with billions of transactions and data points across the world. The company has offices in London, New York, Boston, Brussels, UAE, Malaga, Toronto, Singapore, Melbourne, and Sydney.
About Vodafone in the UK:
Vodafone is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband, and the Internet of Things (IoT). We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of March 2022, we have 5G in 380 locations across Europe – 141 in the UK and 239 across Germany, Spain, Italy and Ireland. Our 4G network coverage currently reaches more than 99% of the UK population. Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 26 UK towns and cities, rising to 35 over the coming months through partnerships with CityFibre and Openreach. Our full-fibre services are now available to more than eight million homes across the UK.
GOVERNMENT BUSINESS, INFRASTRUCTURE, CYBERSECURITY
PARAGON SYSTEMS | September 26, 2022
Sean will drive growth and development across all business sectors encompassing federal and commercial business development. Joining Paragon in 2020, following his progressive success since 2012 with affiliate Securitas USA (SUSA), Sean has directly supported the acceleration of growth of physical security offerings for the Aerospace & Defense sector. Additionally, Sean has led the integration of combining physical security offerings with specialty cleared commercial services from Paragon Risk Management, Cybersecurity, and Technology Solutions.
Serving as a Captain in the U.S. Army's Military Police Corp, Sean led paramilitary training and security operations supporting Operation Iraqi Freedom. Following his service, Sean earned a dual master's degree in security management and emergency management from the John Jay College of Criminal Justice. Sean's capabilities and vision will provide the business development and capture management teams additional insight into enhancing service offerings and integrating capabilities across the Federal government and its contractors.
While serving as Vice President of Global National Sales for SUSA, Sean successfully built cohesive growth-oriented entities across geographic and vertical markets and increased brand placement in the marketplace.
"Sean's operational experience in both the public and private sector, coupled with his proven track record to foster widespread organizational growth, will prove valuable as we continue to move the company into the future of safeguarding American assets."
-Tony Sabatino, Chief Executive Officer,PARAGON SYSTEMS.
ABOUT PARAGON SYSTEMS:
Paragon employs over 12,000 professionals in specialized operations providing security, fire, investigations, inspections, cybersecurity, risk management, and mission support services to the U.S. Federal Government and other critical infrastructure clients. Paragon is Safeguarding American Assets at home, abroad, & beyond.