ISG | November 11, 2021
Information Services Group , a leading global technology research and advisory firm, has launched a research study examining service providers that help commercial enterprises and U.S. government entities adopt and run all major Microsoft software packages as part of their digital transformations.
The study results will be published in April in two comprehensive ISG Provider Lens™ reports, one for enterprises called Microsoft Ecosystem 2022, and the other focusing on the unique needs of government entities called Microsoft Ecosystem 2022 – U.S. Public Sector. Both reports will cover a range of Microsoft-related services offered by providers, including managed services related to Azure, support for running SAP products on Azure and the adoption of Microsoft 365.
Enterprise and public sector buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
The new reports will look at the ways the Microsoft product roadmap has driven broad changes in the corporate workplace in recent years. As Microsoft has transformed itself into a cloud-based company, its customers have made their own digital transformations, replacing on-premises software with a new generation of cloud services from Microsoft and its partners,” he said. “Microsoft ecosystem service providers help enterprises and government entities implement, integrate and support Microsoft’s latest offerings.”
Bill Huber, partner, digital platforms and solutions for ISG
ISG has distributed surveys to more than 160 Microsoft-related technology and service providers. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the services and products the typical enterprise client is buying in the Microsoft space, based on ISG’s experience working with its clients. The five quadrants that will be covered are:
Managed Services for Azure, assessing managed public cloud service providers that offer professional and managed services that augment Azure’s built-in capabilities, including IaaS and PaaS. These services include provisioning, real-time and predictive analysis, and monitoring and operational management of a client’s public cloud and multicloud environment.
Microsoft 365 Services, evaluating service providers that aid enterprises and government entities with the adoption, integration and ongoing operation of Microsoft 365—Microsoft’s SaaS-based productivity suite. These services go beyond provisioning and migrating to Microsoft 365; they focus on offering a quick, device-independent, high-quality productivity suite that enables seamless teamwork, irrespective of location and adapted to the role of the user.
SAP on Azure Services, looking at service providers that offer capabilities related to adopting, managing and using Microsoft’s dedicated SAP on Azure suite of cloud solutions. The services typically provided by these companies include architecture consulting and an analysis of requirements for the application landscape; technical design with support for configuration; deployment; escalation management; change and fault management; support; optimization and reporting.
Dynamics 365 Services, evaluating service providers that assist enterprises and government entities with the selection, integration, customization and operation of Microsoft’s cloud-based Dynamics 365 enterprise resource planning (ERP) and customer relationship management (CRM) software. These services focus on the digitalization of business processes through the use of ERP and CRM software.
Power Platform Services, assessing providers that offer services related to broad implementations of the Microsoft Power Platform, plus support services and related advanced training. Clients utilize the services offered by the providers to create new and sophisticated software applications for digital transformation, obtain new insights on business operations and optimize business processes in a sophisticated manner.
The public sector report will include four quadrants, omitting the one analyzing providers of SAP on Azure services, which is not broadly applicable to this market.
The enterprise report will cover the global Microsoft ecosystem market and examine products and services available in the U.S., Germany, the U.K., Australia, Brazil, Switzerland, Singapore and Malaysia, while the U.S. public sector report will cover the U.S. government sector. ISG analysts Craig Baty, Peter Crocker, Mark Purdy, Holm Landrock and Mauricio Ohtani will serve as authors of the enterprise report, while Crocker and Bruce Guptil will serve as authors of the U.S. public sector report.
A list of identified providers and vendors and further details on the study are available in these digital brochures: Microsoft Ecosystem 2022 and Microsoft Ecosystem 2022 – U.S. Public Sector. Companies not listed as Microsoft ecosystem providers can contact ISG and ask to be included in the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
Octo | September 09, 2021
Octo, the premier pure-play IT modernization provider for the Federal Government, announced today it has partnered with Dataiku, a platform democratizing access to data and enabling enterprises to build their own path to AI in a human-centric way. The partnership enables Octo to further its commitment to collaborating with customers to provide mission critical solutions in defense, intelligence, health, finance, and law enforcement federal markets.
Dataiku is a back-to-back leader in Gartner's "Magic Quadrant for Data Science and Machine-Learning Platforms." Their Data Science Studio (DSS) is a singular, end-to-end platform that enables mission owners, business analysts, data scientists, and data engineers to work collaboratively in developing and deploying machine and deep learning models. Dataiku was developed for skill-agnostic users who can interact with the software via high-code, low-code, or no-code interfaces. The general purpose platform for data science allows members of a data team to work together across all stages of any data project, including data access, data exploration, data preparation, model development, model deployment, and model monitoring.
Cindy Walker, Vice President of Octo’s Data Science Center of Excellence said, “It’s all about improving outcomes, and to do that, we need to collaborate with our teams and our customers. Partnering with Dataiku allows us to even better deliver innovations and proven approaches to managing and using data and information to enhance the mission.”
Rob Albritton, Senior Director of Octo’s AI Center of Excellence said, “In a field that is historically siloed, Dataiku democratizes data science across teams and various user personas while maintaining security. This is especially important as we work toward making tactical data accessible to soldiers, first responders, and teams in other sectors that depend on the ability of our data scientists to collaborate and find viable solutions.”
Octo CEO Mehul Sanghani stated, “Octo’s culture of collaboration promotes partnerships like we have established with Dataiku. We are exceedingly pleased to be able to offer our customers alternatives in data science solutions to address their unique, complex challenges.”
Octo is a technology firm dedicated to solving the Federal Government’s most complex challenges, enabling agencies to jump the technology curve. We don’t just modernize. We create lasting change through best practices that help agencies implement and integrate at-scale next-generation technology and innovation. With a mission and service first mentality, we provide Agile, DevSecOps, Artificial Intelligence, Cybersecurity, Blockchain, Cloud, Open Source, and Data Science solutions, collaborating to solve customers’ pressing problems. Headquartered in Reston, Virginia, Octo delivers proven technology vital to the intelligence community and health care, defense, national security, and civilian agencies that directly impact our nation.
Dataiku is the world’s leading AI and machine learning platform, supporting agility in organizations’ data efforts via collaborative, elastic, and responsible AI, all at enterprise scale. At its core, Dataiku believes that in order to stay relevant in today’s changing world, companies need to harness Enterprise AI as a widespread organizational asset instead of siloing it into a specific team or role.
Indigov | May 31, 2022
Tusk Venture Partners, 8VC, Wicklow Capital, Align Ventures, and Valor Equity Partners participated in a $25 million Series B investment round for Indigov, the premier constituent service platform for public officials. This takes the total amount raised by the company to more than $38.3 million.
Indigov is a multi-channel constituent experience management platform that helps public officials organize, respond to, and engage those they serve proactively. It was launched in 2019. Officials may get real-time insight into the pulse of their constituency thanks to the platform's rich reporting and analytics.
Indigov is also used by the federal, state, and local governments to manage casework and triage incoming communications that might otherwise clog their inboxes. Indigov presently helps hundreds of congressional, state, and municipal leaders who represent more than 150 million people in the United States.
Americans have relied on their government for aid more than ever in the last two years during the pandemic, from obtaining COVID and unemployment resources to expressing political expression. In general, the number of contacts with public authorities has gone up five times in the last ten years. This is partly because people now have more ways to get in touch, such as through email and social media.
Staffing, budgets, and technology, on the other hand, have stayed unchanged. This has put a lot of pressure on employees, as well as disillusionment among voters and a loss of faith in our government.
The U.S. government receives close to 53 billion requests a year from the public, the vast majority of which are managed in spreadsheets, email, physical paper, and outdated legacy databases. No company could function managing the level of communications public officials receive with the tools they use - when they fail, we all fail."
Alex Kouts, CEO and Founder of Indigov
Alex further added that these touch points are the democratic user experience, and they must be improved. Every day, they collaborate with government authorities to provide a service that not only meets but exceeds, private market expectations. They are making a whole new category of software to change the way people interact with the government from the ground up.