EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
Bidscale | August 17, 2022
Bidscale is announcing the public launch and refresh of their flagship software, Bidscale Select.
Federal contracting is the backbone of America. From combat helicopters to scientific research, contracts underpin the operational effectiveness of our country. Contracting is big business, with $680B spent annually. Quick and smart government procurement leads to a stronger and more prosperous America.
The current process is burdened by a lack of digitization resulting in a five-to-seven-year timetable from contract conceptualization to award. This stifles the Government's ability to obtain the latest and greatest innovation. For example, if it takes five years to buy a three-year-old combat system, by the time it is purchased and implemented, the technology would be at least eight years old.
Bidscale has proven that the slowdown comes from a lack of tools necessary for Contracting Officers. These officers need to advance away from the usage of pens, highlighters, and post-it notes and move into the digital realm where collaboration, communication, and effective workflow tracking occur all in one place.
Addressing this situation has garnered bipartisan support, illuminated by the AGILE Procurement Act, a reformation that enhances agile technology acquisition across the Federal Government. Bidscale is addressing the situation too, saving time by digitizing the source selection process. Through a secure environment, Bidscale supports the full lifecycle of source selection activities including proposal submission, evaluation, consensus, reporting, and artifact generation.
It can take weeks for a Contracting Officer to compile and export source selection artifacts, but Bidscale does it in under ten seconds, and that is just one of the many features.
"I'm very proud to have seen Bidscale already successfully implemented during several major Federal Government source selection processes, this company is committed to developing even more tools to continuously improve and digitize this contracting process. I believe Bidscale is a Govtech company to watch."
-Tony Kwag, founder of Bidscale.
Bidscale was made for Contracting Officers by Contracting Officers, so it addresses the most pressing needs through the following product modules:
Evaluation – Allows users to virtually conduct proposal evaluations with supporting data on a single screen.
Contracting Artifacts – Allows users to manage contracting artifacts and auto-generate comprehensive reports.
Consensus – Users can run consolidated reviews to ensure quality control and adherence to source selection requirements.
Contracting Workflow – A progress tracker where users can centrally manage and report on the source selection process by managing progress, schedule, risk, submissions, and reporting. This feature is especially useful when team members are not in the same room.
Ultimately, Bidscale creates a source selection process that is repeatable, traceable, defendable, and scalable.
Founded in Arlington, Virginia, Bidscale is a software solution that is mission-focused on accelerating innovation across the Federal Government. Bidscale is a Small Disadvantaged Business pending 8(a) certification and has achieved SOC 2 compliance.
Trust Stamp | September 29, 2022
T Stamp Inc. (“Trust Stamp” or the “Company”) (Nasdaq: IDAI, Euronext Growth: AIID ID), a global provider of AI-powered trust and identity services used globally across multiple sectors, today unveiled its new government-focused, privacy-first identity technology, Privtech™, and reports it has received registered trademark status for the Privtech solution by the US Patent and Trademark Office.
The technology provides four customizable levels of privacy protection using the Company’s existing Privtech Certified® structure and offers government agencies the ability to verify identity and protect against fraud, while minimizing the data collected and providing transparency as to its use.
“Privtech technology utilizes our patented irreversibly transformed identity token (IT2™), which allows users to be identified on a probabilistic basis without disclosing underlying biometric or other identity data. Within the Privtech Certified® structure there are four levels of privacy protection, of which Privtech Level Four is the most stringent with the entire enrollment and authentication processes taking place on the user’s own device, and only a randomized and encrypted one-time identifier ever leaving the device, Government agencies need to balance safe and efficient interaction with digital users against minimizing intrusion into the user’s privacy. Unlike the typical biometric systems in use today, Privtech Level Four does not require data intermediation by a private sector vendor and does not require the user to provide the agency with their biometric data. We have designed these solutions to meet the specific demands of government customers, which represent a very substantial and growing market opportunity. Ultimately, we believe that Privtech Certified products will define a new privacy-first approach to interacting with government agencies.”
-Gareth Genner, Chief Executive Officer of Trust Stamp.
Dr. Norman Poh, Chief Science Officer of Trust Stamp, stated, An IT2 can be created from virtually any modality of biometric together with most other types of identity data. In addition to the obvious benefit of privacy protection, the IT2 has numerous advantages when compared to legacy biometric templates, including computational efficiency, interoperability and cancelability.
The Company’s announcement is in the wake of substantial increases in technology-focused investments by government agencies including $80 billion in new funding for the Internal Revenue Service with a stated emphasis on improving taxpayer services and modernizing the agency’s technology and other infrastructure.
About Trust Stamp:
Trust Stamp, is a global provider of AI-powered identity services for use in multiple sectors including banking and finance, regulatory compliance, government, real estate, communications, and humanitarian services. Its technology empowers organizations with advanced biometric identity solutions that reduce fraud, protect personal data privacy, increase operational efficiency, and reach a broader base of users worldwide through its unique data transformation and comparison capabilities.