NICE | November 02, 2021
NICE today announced that a key government agency in the United Kingdom chose NICE Advanced Process Automation technologies as part of its strategy to improve organizational efficiency and accuracy. In one of the most complex automation projects for which NICE advanced artificial intelligence (AI) and robotics technology has ever been used, the agency is collecting and coordinating data from 19 different systems across the organization as part of its digital transformation strategy. In addition, the integration of NICE advanced AI and robotic automation makes it possible for the agency to annually streamline tens of millions of transactions, process more than 28 million pages of hand-written forms, and provide thousands of advisors with real-time guidance for interactions with the public.
Given the scope and scale of the authority’s activities, a growing population, periodically changing legislation and the need for resiliency in the face of crises, this department required an agile, highly scalable and flexible solution. The unique NICE combination of advanced AI and unattended automation was determined to be the best option for eliminating cumbersome, time-consuming tasks, boosting productivity and improving operations. Moreover, NICE’s technology is especially well-suited to the public sector where resiliency has become a non-negotiable.
Hundreds of NICE robots automate and support a wide array of processes across the agency, including administrative tasks, data gathering, communication with customers and regulatory compliance. For example, NICE technology is helping the authority process self-service applications for payment arrangements, update changes in circumstances in multiple systems, correct errors, coordinate diverse sources of data, and more. In addition, the NICE employee virtual attendant (NEVA) provides employees contextually relevant guidance during live interactions and assists with huge seasonal surges in frontline contacts. It can also quickly combine disparate systems and adjust processes on the fly to address rapidly changing needs.
In order to automate the processing of millions of pages of hand-written forms, the government agency implemented an integration of NICE automation solutions and the Hyperscience Platform, which delivers industry-leading intelligent document processing capabilities. The authority selected the Hyperscience-NICE joint solution after a “bake-off” pilot against major global competitors, during which it was found to be the most accurate and versatile. Across multiple types of forms with over 400 fields, the combined technologies demonstrated 99.4 percent reading accuracy -- which is above the 95 percent human accuracy level -- and 100 percent automation of data extraction and export.
“We are pleased to meet this important government agency’s need for a robust, innovative robotic process automation solution that saves time, improves productivity and provides greater flexibility. Leveraging our technology with the power of Hyperscience, this agency has seen a significant return on investment through efficiencies that free up resources, reduce complexities and streamline the organization’s multiple self-service options.”
John O’Hara, President, NICE EMEA
NICE Advanced Process Automation solutions are increasingly becoming the technology of choice for public sector organizations embarking on a digital transformation journey as they mechanize their operations and uncomplicate repetitive tasks. For example, NEVA provides real-time, dynamic support, such as retrieving information the frontline agent needs, when they need it, and then assisting with any routine follow-up actions. Similarly, it can ensure that change of circumstances information received through multiple channels is automatically proliferated across relevant documentation. In addition to streamlining these processes, NICE automation solutions free employees to focus on the personal touch that is critical to ensure exceptional customer experiences.
With NICE , it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
Skydio | August 21, 2020
Skydio, the leading U.S. drone manufacturer and world leader in autonomous flight, today announced that the new Skydio X2D has been selected as a trusted drone platform for the Department of Defense and Federal Government as part of DIU’s Blue sUAS Project. This is a major milestone in Skydio’s strategy to bring the power of its world leading autonomy engine to public sector customers. To provide the best possible support to clients, Skydio is also announcing the addition of new executive leadership and strategic partnership with ADS, Inc.
Carahsoft | January 18, 2021
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider, today declared that it has joined Broadcom's worldwide cyber security aggregator program. The program use Carahsoft's exceptional reason fabricated devices and assets to all the more likely serve the U.S. Government and public area markets and the organization's affiliate accomplices combined with Broadcom's driving cyber security arrangements. This organization underscores Broadcom's proceeded with obligation to building up the public area channel by utilizing Carahsoft's ability as Broadcom's Master Government Aggregator.
With longer than a time of involvement with the public authority contracting space, Carahsoft is the wholesaler for both the Symantec and CA Technologies arrangement sets under Broadcom in the public area, offering extra benefit to clients looking for industry driving security or application improvement and the executives apparatuses. These arrangements are accessible through Carahsoft's affiliates and integrators on Carahsoft's GSA Schedule 70, NASA SEWP V, ITES-SW2, NASPO ValuePoint, The Quilt and numerous different agreements to grow the scope and effect of Broadcom's answers across administrative, state and nearby governments and medical services and instructive foundations.
“The Carahsoft team is grateful for the opportunity to carry on our long-term relationship with Symantec through our expanding partnership with Broadcom. The CSAP combines our joint resources to solve our public sector customers’ most pressing security challenges,” said Craig P. Abod, Carahsoft President. “We are proud to be chosen for this program and look forward to working with our reseller and system integrators partners to better support our government customers and drive adoption of Broadcom’s cutting-edge Symantec enterprise cyber security solutions.”
Carahsoft dispatched its organization with Symantec in 2004 and has assembled a committed outreach group with a profound information on arrangements that safe government undertakings. With this most recent development of its job under the CSAP, Carahsoft can use this aptitude to offer specialized help for Symantec devices, addressing a large number of its clients' most problems that need to be addressed rapidly and productively while offering client assistance customized to the public authority space.
“We look forward to investing in Carahsoft as our premier distributor for the U.S. Government, education and healthcare markets and supporting this crucial channel,” said Roy Borden, Vice President of Global Partners at Broadcom. “The mass shift to remote work has dramatically expanded the threat landscape, and we stand ready to help public sector agencies secure their IT environments and maintain compliance in collaboration with Carahsoft and its reseller partners.”
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®. As a top-performing GSA Schedule, SEWP and ITES-SW2 contract holder, Carahsoft serves as the Master Government Aggregator® for many of its best-of-breed technology vendors, supporting an extensive ecosystem of manufacturers, value-added resellers, system integrators and consulting partners committed to helping government agencies select and implement the best solution at the best possible value.