EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
M9 Solutions | August 04, 2022
We are excited to announce that M9 Solutions and the National Technical Information Service (NTIS) have entered into a Joint Venture Partnership (JVP) for Data Innovation Support. In response to a rigorous NTIS review and selection process, which is described in the linked Federal Register Notice, M9 Solutions was chosen as a JVP. M9 Solutions brings some of the brightest minds in data science, and now can help support any agency to implement any government data science project in partnership with NTIS
The Department of Commerce's National Technical Information Service (NTIS) accelerates results across the Federal Government by leveraging data as a strategic asset to achieve mission outcomes. As a trusted Fed-to-Fed advisor, NTIS applies its unique joint venture partnership (JVP) authority (15 U.S. Code 3704b) leveraging leading, innovative companies to help federal agencies solve their complex data challenges. NTIS efforts promote operational excellence through applied data science innovation in areas such as artificial intelligence, machine learning, predictive analytics and blockchain.
"We are thrilled to be selected as a Joint Venture Partner with NTIS. Our internal Center of Excellence (CoE) with a dedicated focus on cutting edge AI and Blockchain technologies will transform federal agencies mission operations by using data in more innovative ways."
-David Callner, M9's Chief Growth Officer.
About M9 Solutions, LLC (M9):
M9 is a Small Business dedicated to enabling data innovations to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9's investment in emerging and innovative technologies provides NTIS opportunities to address a wide range of mission operations across the federal landscape. M9 has invested in-house technologies and capabilities such as our Blockchain NFT Marketplace that connects government and commercial entities in new ways of working in the Web 3.0 metaverse. M9 has been supporting over 27 agencies digital transformation advancements since 2007 with our Data Science and Analytics, DevSecOps, Cloud, Cybersecurity, and AI/ML augmented assisted services to transform the landscape into The Digital Future™.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
Quick Heal Technologies Ltd | August 16, 2022
Quick Heal Technologies, a leader in the cybersecurity space, has collaborated with RevBits to address the advanced protection need for an on-premise infrastructure of government organisations. The partnership will help Quick Heal enhance its Seqrite product portfolio while enabling RevBits to expand its market presence in India. The association also aims to help government organizations that prefer to run their critical systems on-premise rather than in the cloud, thereby ensuring that they operate safely and seamlessly without the fear of cyberattacks.
"We are delighted to partner with a leading cybersecurity solution provider like RevBits, well-known for its unique three-phase detection method that can protect businesses even from the most sophisticated attacks. It also complements our existing suite of Seqrite security solutions and will help us further strengthen our Seqrite product portfolio to offer the best cybersecurity solutions to our customers. At Quick Heal, we strive to innovate ourselves in sync with the ever-evolving threat landscape and devise solutions that exactly fit this purpose. We will continue collaborating with more such players to augment our products and services, cementing a leadership presence in the market today, tomorrow and beyond."
-Dr. Sanjay Katkar, Joint MD & CTO, Quick Heal Technologies Ltd.
David Schiffer, CEO, RevBits, said, We are extremely proud to be selected by a company with the size and reputation of Quick Heal. They are the leading EPS provider in India with 80% of the market share, and their solutions are available in more than 40 countries through international offices and thousands of channel partners. The combination of RevBits technology and the reputation and market coverage of Quick Heal Technologies will definitely prove to be a winning combination. Conservative projections point to additional revenue for RevBits of over $10 million ARR over the next three years, with large upside potential.
Established in 2018, RevBits is a comprehensive cybersecurity company dedicated to providing customers with superior protection and service. RevBits delivers protection against the most sophisticated cyber threats companies face by offering multiple advanced security capabilities that can be administered through a unified security platform. RevBits is headquartered in Mineola, NY, with offices in Princeton, NJ, Boston, MA, London (England), and Antwerp (Belgium).
About Quick Heal Technologies Ltd:
Quick Heal Technologies Ltd. (Formerly Known as Quick Heal Technologies Pvt. Ltd.) is a leading IT security solutions company. Each Quick Heal product is designed to simplify IT security management across the length and depth of devices and on multiple platforms. They are customized to suit consumers, small businesses, government establishments and corporate houses. Over a span of 26 years, the company's R&D has focused on computer and network security solutions. The current portfolio of cloud-based security and advanced machine learning-enabled solutions stops threats, attacks and malicious traffic before it strikes. This considerably reduces the system resource usage. The security solutions are indigenously developed in India. Quick Heal Antivirus Solutions, Quick Heal Scan Engine, and the entire range of Quick Heal products are proprietary items of Quick Heal Technologies Ltd.