EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
BAE Systems Digital Intelligence | August 20, 2022
BAE Systems has unveiled its latest deployable networking product, NetVIPRTM, which provides intelligent and secure military communication networks linking everything from small reconnaissance drones to combat vehicles, fighter jets, aircraft carriers or military commands.
The modern, multi-domain battlefield that comprises land, sea, air, space, cyber and electronic warfare is hugely contested and it is vital that militaries maintain control of their communications in this challenging environment. NetVIPRTM uses the full spectrum of communications infrastructure to avoid being solely reliant on satellites or fixed infrastructure which are often targeted by adversaries, so will be much more able to sustain a communications network through a myriad of offensive challenges.
NetVIPRTM is made up of a series of nodes and each node in the secure network is able to add, access and move data. This means that even if some nodes are damaged in warfare, the rest automatically re-route to maintain optimum network speed and flow of information, making it highly resilient.
Traditional military networks rely on hardware being set up and then maintained by specialists. As NetVIPRTM uses software to perform functions usually carried out by hardware it can be updated from remote locations instead of the frontline, providing uninterrupted network access and data transmission.
This ‘plug and play’ approach works with communications hardware found in most military platforms. Over the past two years, BAE Systems has demonstrated NetVIPRTM’s capability on a range of equipment, integrating it with existing military radio systems. The team has also demonstrated the network management interface, enabling military users to configure and monitor the NetVIPRTM network.
Dave Sullivan, development lead of NetVIPRTM explained: “Building deployable communications networks in an operational battlespace is a complex challenge. NetVIPRTM is a software solution providing an intelligent, flexible and secure network that can be deployed from Command Headquarters all the way down to uncrewed air vehicles or other new autonomous platforms.”
About BAE Systems Digital Intelligence:
BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022,
Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
GovPilot | September 07, 2022
GovPilot, a provider of modern cloud-based government management software specifically designed for municipal and county governments has partnered with BRT Technologies, another New Jersey based technology firm specializing in tax assessment.
The partnership includes an integration that will enable New Jersey tax assessors and administrators of municipalities and counties who currently utilize both BRT Technologies’ tax assessment software and GovPilot’s government management platform, to access permit records stored in GovPilot, directly in BRT.
This will significantly speed assessment time and enhance operational efficiency for local governments across New Jersey. BRT’s tax assessment products are currently used in 300+ municipalities and in all 21 counties across the state.
Ellen Foye Malgieri, a Tax Assessor for the Town of South Orange, New Jersey said, “This integration will make revaluation much easier and faster. Rather than going back and forth between systems, everything is now connected and it is far simpler to access records. When I use GovPilot, it has all permit records visible by block and lot. Now with the integration, our assessors and inspectors can access that information instantaneously directly within BRT. It’s extremely helpful, and fast. I’m glad they got together to do it!”
“By partnering with BRT Technologies, GovPilot is putting a suite of efficient, intuitive digital tools in the hands of New Jersey tax assessor and administrators directly within their GovPilot modules that will unify data instantly with other departments. This is going to make the work of tax assessors far easier and faster which will have a positive impact on residents and local economies within the state.”
-James Delmonico Chief Product Officer, GovPilot.
Local governments in the U.S. have often operated with a mix of paper-based processes, spreadsheets, single-use software, and older on-site server based systems. Not only is this inefficient but it is expensive to maintain and presents a significant cyber risk for local government administrators and their constituents, said GovPilot Founder and CEO, Michael Bonner. As a unified cloud-based government management platform, GovPilot aims to be the operating system for local government. This implementation provides BRT and GovPilot customers with best-in-class tax assessment availability, reliability, and security.
“BRT's innovative suite of products are not only easy to use but are also backed by a support and tech team New Jersey Assessors and Administrators have come to know and trust. This partnership with GovPilot reinforces both companies’ commitment to helping local governments right here in the state of New Jersey by modernizing and streamlining their services and operations.”
-Randy Riesenberg, BRT Technologies’ Chief Technology Officer.
GovPilot - named a GovTech 100 company for five consecutive years - is the leader in digital transformation for local governments. GovPilot's cloud-based platform was built with the sole purpose of enabling local governments to operate at their full potential by standardizing, digitizing, and unifying more than 100 operational and constituent service processes on one operating system.
About BRT Technologies:
BRT Technologies LLC is a NJ based software developer comprised of industry-leading software engineers and certified tax assessors and is widely known as a patented leader in mobile and cloud-based software solutions.
With over 150 combined years of NJ tax assessment experience, BRT Technology products and services have truly been created by NJ tax assessors and administrators for NJ tax assessors and administrators. BRT products are currently used in 300+ NJ municipalities and in all 21 NJ counties.