U.S., Canadian officials converge on Mexico City to seal final changes to trade deal

Reuters | December 10, 2019

Senior U.S. and Canadian officials were set to fly to Mexico City on Tuesday to work on the final changes to a languishing North American trade pact that could clear the way for a vote in the U.S. Congress before the end of the year. U.S. House Speaker Nancy Pelosi said on Monday night she expected the final language of the U.S.-Mexico Canada Agreement (USMCA) to be set by Tuesday, which would bring Democrats to a “moment of truth” on whether to proceed to passage. “We’re close. We’re not quite finished yet, we’re within range,” Pelosi told a forum of chief executives on Monday evening, adding that she was working on the language of separate legislation on how the deal would be implemented.

Spotlight

In August 2014, a Ferguson, Missouri, policeman shot and killed an unarmed black teenager. Michael Brown’s death and the resulting protests and racial tension brought considerable attention to that town. Observers who had not been looking closely at our evolving demographic patterns were surprised to see ghetto conditions we had come to associate with inner cities now duplicated in a formerly white suburban community: racially segregated neighborhoods with high poverty and unemployment, poor student achievement in overwhelmingly black schools, oppressive policing, abandoned homes, and community powerlessness. Media accounts of how Ferguson became Ferguson have typically explained that when African Americans moved to this suburb (and others like it), “white flight” followed, abandoning the town to African Americans who were trying to escape poor schools in the city. The conventional explanation adds that African Americans moved to a few places like Ferguson, not the suburbs generally, because prejudiced real estate agents steered black homebuyers away from other white suburbs. And in any event, those other suburbs were able to preserve their almost entirely white, upper-middleclass environments by enacting zoning rules that required only expensive single family homes, the thinking goes.

Spotlight

In August 2014, a Ferguson, Missouri, policeman shot and killed an unarmed black teenager. Michael Brown’s death and the resulting protests and racial tension brought considerable attention to that town. Observers who had not been looking closely at our evolving demographic patterns were surprised to see ghetto conditions we had come to associate with inner cities now duplicated in a formerly white suburban community: racially segregated neighborhoods with high poverty and unemployment, poor student achievement in overwhelmingly black schools, oppressive policing, abandoned homes, and community powerlessness. Media accounts of how Ferguson became Ferguson have typically explained that when African Americans moved to this suburb (and others like it), “white flight” followed, abandoning the town to African Americans who were trying to escape poor schools in the city. The conventional explanation adds that African Americans moved to a few places like Ferguson, not the suburbs generally, because prejudiced real estate agents steered black homebuyers away from other white suburbs. And in any event, those other suburbs were able to preserve their almost entirely white, upper-middleclass environments by enacting zoning rules that required only expensive single family homes, the thinking goes.

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GOVERNMENT BUSINESS,CYBERSECURITY

U.S. Government and QuSecure Orchestrate First-Ever Post-Quantum Encryption Communication over a Government Network

QuSecure | July 13, 2022

QuSecure™, Inc., a leader in post-quantum cybersecurity (PQC), today announced the U.S. Federal Government is currently orchestrating the world’s first-ever post-quantum encryption communication over a Government network by utilizing its QuProtect™ PQC solution. QuProtect is the industry’s first end-to-end PQC software-based solution uniquely designed to protect encrypted communications and data with quantum-resilience using quantum secure channels. The Government is leveraging QuSecure’s unique post-quantum cryptographic algorithm on its legacy systems at a combined Air Force, Space Force and NORAD location. The quantum-resilient deployment has 100-percent uptime protecting data that previously used standard encryption, with no increased bandwidth or latency issues through QuProtect’s quantum tunnel. Data currently being transmitted cannot be decrypted by others unless they have the QuProtect system, and any adversary collecting the protected data to store will be unlikely to decrypt it in the future, even with a quantum computer. “This is extremely significant because the U.S. Government has not employed a post-quantum communications channel on premises before, The QuProtect platform is performing exceptionally well with uninterrupted, continuous quantum channel uptime protecting formerly classically encrypted and quantum vulnerable asymmetric keys, With the current speed of business, commerce, warfare and everyday communications, QuProtect protects all data on existing systems and devices and does not slow the systems down, We have proven this in our successful pilot, which will lead to the large-scale deployments as a result of our SBIR Phase III contract with the Government. This historic moment places QuSecure one step closer to fulfilling our vision of ensuring an exceptionally secure quantum future.” -Pete Ford, QuSecure Head of Federal Operations. This historic event was possible due to activities around QuSecure’s evaluation for, and eventually winning, the Small Business Innovation Research (SBIR) Phase III Federal Government procurement contract for PQC solutions. Announced last month, QuSecure has been established as the Government’s leading provider of PQC solutions, setting the standard for Government’s PQC requirements. This is the Government’s first and only Phase III designation aimed at addressing end-to-end comprehensive solutions to the post-quantum threat, and further emphasizes today’s need to deploy PQC for classical and future quantum attacks. Federal agencies participating in SBIR include the following agencies and departments: Small Business Administration, Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Transportation, Environmental Protection, the National Aeronautics and Space Administration (NASA), and the National Science Foundation. The Government’s deployment of QuSecure is being operated over an open Internet network on legacy equipment and systems. QuSecure has proven it works on Government systems by using cryptographic agility that supports all National Institute of Standards and Technology (NIST) finalist algorithms in the post-quantum cryptography standardization competition. The winners of the NIST competition were announced on July 5. QuProtect enables organizations for the first time to leverage quantum resilient technology to help prevent today’s cyberattacks, while future-proofing networks and preparing for post-quantum cyberthreats. It provides quantum-resilient cryptography, anytime, anywhere and on any device. QuProtect uses an end-to-end quantum-security-as-a-service (QSaaS) architecture that addresses the digital ecosystem’s most vulnerable aspects, uniquely combining zero-trust, next-generation post-quantum-cryptography, quantum-strength keys, high availability, easy deployment, and active defense into a comprehensive and interoperable cybersecurity suite. The end-to-end approach is designed around the entire data lifecycle as data is stored, communicated, and used. About QuSecure- QuSecure is a leader in post-quantum cybersecurity with a mission to protect enterprise and Government data from quantum and classical cybersecurity threats. Its patent-pending, quantum-safe solutions provide an easy transition path to quantum resiliency across any organization. The company’s QuProtect solution is the industry’s first PQC software-based platform uniquely designed to protect encrypted communications and data with quantum-resilience using a quantum secure channel. QuSecure has current customer deployments in banking/finance, healthcare, space/satellite, IT/data enterprises, datacenters, and various Department of Defense agencies. QuSecure is investor backed and has offices in Silicon Valley.

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CYBERSECURITY

ACCORIAN Joins Civitas Networks for Health

Memorial Hermann Health System | July 12, 2022

Accorian, today announced it has joined Civitas Networks for Health, the largest national network of its kind. Civitas is comprised of member organizations working to use health information exchange, health data, and multi-stakeholder, cross-sector approaches to improve health. Accorian is a leader in providing cybersecurity and compliance services, with a special focus on the healthcare and health technology industry. We work with our clients reduce their security risks and assist companies of all sizes achieve their necessary cybersecurity compliance(s). As an external HITRUST assessor firm, we have helped companies achieve HITRUST certification along with SOC 2 and ISO certifications. "With Accorian's focus on heath, becoming a member of Civitas allows us to further that focus with the health collaboratives. We hope to continue working with HIEs to strengthen their security and compliance posture." -Premal Parikh CEO ACCORIAN. Civitas Networks for Health is excited to have Accorian join our national network, said Civitas CEO Lisa Bari. We are raising the voices of local health collaboratives and those providing critical services to support health transformation. From the secure exchange of life-saving data to the accountability of multi-stakeholder initiatives, our member organizations have built the most trusted, connected, and inventive programs to serve their communities. About Accorian- Accorian is full-service cybersecurity and compliance firm that helps its clients with both security AND compliance. Accorian's clients range from start-ups to fortune 100 firms. Founded in 2019, Accorian is an external HITRUST assessor and a PCI ASV. To learn more about Accorian please visit www.accorian.com About Civitas Networks for Health- Civitas Networks for Health is a mission- and member-driven organization dedicated to using health information exchange, health data and multi-stakeholder, cross-sector approaches to improve health. It was formed in October 2021 with the affiliation of the Strategic Health Information Exchange Collaborative (SHIEC) and the Network for Regional Healthcare Improvement (NRHI). Civitas Networks for Health counts more than one hundred regional and statewide health information exchanges (HIEs), regional health improvement collaboratives (RHICs), quality improvement organizations (QIOs) and all-payer claims databases (APCDs) as well as more than 50 affiliated organizations as members and reaches approximately 95 percent of the United States population.

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EMERGING TECHNOLOGY,GOVERNMENT BUSINESS

New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions across tri-state area

TTEC | September 23, 2022

TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA). TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States. "TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities." -Anna Van Buren, senior vice president, TTEC. With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management. The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail. "Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve." -Michael Perrotto, acting E-ZPass program manager, NYSTA. About TTEC: TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

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