NICE | November 02, 2021
NICE today announced that a key government agency in the United Kingdom chose NICE Advanced Process Automation technologies as part of its strategy to improve organizational efficiency and accuracy. In one of the most complex automation projects for which NICE advanced artificial intelligence (AI) and robotics technology has ever been used, the agency is collecting and coordinating data from 19 different systems across the organization as part of its digital transformation strategy. In addition, the integration of NICE advanced AI and robotic automation makes it possible for the agency to annually streamline tens of millions of transactions, process more than 28 million pages of hand-written forms, and provide thousands of advisors with real-time guidance for interactions with the public.
Given the scope and scale of the authority’s activities, a growing population, periodically changing legislation and the need for resiliency in the face of crises, this department required an agile, highly scalable and flexible solution. The unique NICE combination of advanced AI and unattended automation was determined to be the best option for eliminating cumbersome, time-consuming tasks, boosting productivity and improving operations. Moreover, NICE’s technology is especially well-suited to the public sector where resiliency has become a non-negotiable.
Hundreds of NICE robots automate and support a wide array of processes across the agency, including administrative tasks, data gathering, communication with customers and regulatory compliance. For example, NICE technology is helping the authority process self-service applications for payment arrangements, update changes in circumstances in multiple systems, correct errors, coordinate diverse sources of data, and more. In addition, the NICE employee virtual attendant (NEVA) provides employees contextually relevant guidance during live interactions and assists with huge seasonal surges in frontline contacts. It can also quickly combine disparate systems and adjust processes on the fly to address rapidly changing needs.
In order to automate the processing of millions of pages of hand-written forms, the government agency implemented an integration of NICE automation solutions and the Hyperscience Platform, which delivers industry-leading intelligent document processing capabilities. The authority selected the Hyperscience-NICE joint solution after a “bake-off” pilot against major global competitors, during which it was found to be the most accurate and versatile. Across multiple types of forms with over 400 fields, the combined technologies demonstrated 99.4 percent reading accuracy -- which is above the 95 percent human accuracy level -- and 100 percent automation of data extraction and export.
“We are pleased to meet this important government agency’s need for a robust, innovative robotic process automation solution that saves time, improves productivity and provides greater flexibility. Leveraging our technology with the power of Hyperscience, this agency has seen a significant return on investment through efficiencies that free up resources, reduce complexities and streamline the organization’s multiple self-service options.”
John O’Hara, President, NICE EMEA
NICE Advanced Process Automation solutions are increasingly becoming the technology of choice for public sector organizations embarking on a digital transformation journey as they mechanize their operations and uncomplicate repetitive tasks. For example, NEVA provides real-time, dynamic support, such as retrieving information the frontline agent needs, when they need it, and then assisting with any routine follow-up actions. Similarly, it can ensure that change of circumstances information received through multiple channels is automatically proliferated across relevant documentation. In addition to streamlining these processes, NICE automation solutions free employees to focus on the personal touch that is critical to ensure exceptional customer experiences.
With NICE , it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
Noblis | September 27, 2021
Noblis, Inc., a leading provider of science, technology and strategy services to the federal government, today announced the launch of its RunGrants™ solution to automate, streamline and expedite the grants management process from end-to-end. A Cloud-based grants solution, it centralizes relevant data to improve decision making and can be configured to meet unique agency and mission needs. RunGrants is the third offering announced within Noblis' Run solutions suite which helps government agencies and clients employ automation and analytics to streamline complex workflows, expedite and improve decision making and achieve broader IT modernization goals.
"Funding from federal grants programs powers a wide range of critical public and private initiatives. Prioritizing and funding these initiatives to ensure that the most critical needs are met at the right time and in the best interest of the public can be challenging. RunGrants was developed with this in mind. It provides a clear, modern and user-friendly method for submitting and tracking grant applications to help stakeholders on both sides of the process from application submission, to evaluation, to selection."
Mile Corrigan, senior vice president, Noblis' Federal Civil Solutions
For more than a decade, Noblis has been helping to automate the federal grants lifecycle. With RunGrants, this expertise translates to a cloud-based solution that is:
Automated – Delivers speed and accuracy improvements while reducing the need for management intervention in a highly secure platform.
Standards-Based – Consolidates data for greater interoperability and support for modernization goals.
Flexible – A low-code framework to easily customize for workflows, reports and functionality to match each agency's unique environment.
Data-Driven – Gives managers and agency leadership deep insight into every aspect of the grants process for better awareness and decision making.
Cost-Effective – Software-as-a-Service model means predictable costs, regular maintenance and improvements that keep up with evolving demands and a streamlined acquisition process.
About the Run with Noblis Solutions Suite
The Run with Noblis solutions suite addresses the evolving needs of federal agencies with the speed, performance and scale of digital solutions that create insights, automate workflows, streamline processes and drive greater outcomes. Learn more at noblis.org/run.
Noblis is a dynamic science, technology and strategy organization dedicated to creating forward-thinking technical and advisory solutions in the public interest. We bring the best of scientific thought, management and engineering expertise together in an environment of independence and objectivity to deliver enduring impact on federal missions. Noblis works with a wide range of government clients in the defense, homeland security, intelligence, law enforcement and federal civil sectors. Together with our subsidiaries, we tackle the nation's toughest problems and apply advanced solutions to our clients' most critical missions.
RED Technologies | February 18, 2022
The French Government recently announced an acceleration strategy dedicated to 5G and future networks. Cedric O, Minister for Digital Transition and Electronic Communications, announced that RED Technologies has been selected through its "DAT 5G" (Democratizing Access to 5G Technology) project to develop a cloud based 5G NR-U platform to provide industrial SMEs and mid-caps with low cost 5G connectivity using unlicensed spectrum.
RED will offer a plug and play E2E 5G connectivity managed solution for private networks at a competitive cost. The solution will be fully integrated (RAN & CORE) and composed of 5G NR-U, Open-RAN RU and BBU, 5G-CORE SA, and MEC.
DAT-5G will add to the recent company's filing before the Federal Communications Commission (FCC) to become an Automated Frequency Coordination (AFC) System operator. RED Technologies foresees the global application of the AFC including North America, Middle East and in Europe where discussions started last week in ECC's Working Group Frequency Management.
The company has extensive experience in building innovative cloud-based solutions, and is already serving numerous customers in the US with its Spectrum Access System (SAS) for CBRS through a partnership with Amdocs. Moreover, RED Technologies is currently passing FCC certification to become an independent SAS administrator.
RED Technologies will be present on the French Pavilion at the Mobile World Congress 2022 in Barcelona.
About RED Technologies
As telecoms markets move towards 5G and in the face of increasing spectrum shortages and demand for accessible and affordable services, policy-makers and industry stakeholders have devised ground-breaking regulatory frameworks to enable dynamic spectrum sharing.
Founded in 2012, RED Technologies has been a pioneer in spectrum sharing technologies. RED Technologies is now a leading provider of cutting-edge technologies and services, offering scalable cloud-based CBRS and TVWS spectrum sharing solutions soon completed with its 6GHz AFC.