Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
Read More
Government Business, Cybersecurity
Prweb | July 26, 2023
Today, iboss, the leading Zero Trust cloud security provider, is proud to announce that it has achieved State Risk and Authorization Management Program (StateRAMP) Authorized status. This milestone is indicative of iboss' unyielding dedication to assisting state agencies and local governments to secure their users and data from an evolving landscape of cyber threats.
StateRAMP provides an equivalent security baseline to FedRAMP. iboss takes pride in being able to meet and exceed both of these rigorous security standards. With rising challenges posed by cybersecurity threats to government agencies, iboss provides an innovative, robust solution that reduces risks, lowers costs, and increases productivity and security.
Built on a revolutionary Zero Trust Security Service Edge (SSE) platform, iboss provides a comprehensive and integrated cloud-based security solution that replaces legacy VPNs, Proxy appliances, and VDI with a single, unified service. The iboss platform includes ZTNA to replace legacy VPN, Security Service Edge to replace legacy proxies, and Browser Isolation to replace legacy VDI.
iboss includes ZTNA, CASB, malware defense, compliance policies, DLP, Browser Isolation, and logging that applies to users inside and outside the office. It scales to secure traffic volume as functionality is delivered within the cloud security service instead of strictly with appliances hosted within the data center.
The iboss Zero Trust SSE implements the concepts in the NIST 800-207 and is a technical implementation of the centerpiece of this model. Organizations, such as state and local government agencies, wishing to implement Zero Trust according to the NIST 800-207 Zero Trust Architecture principles can use iboss to do so as it forms the technology foundation of this architecture. The NIST 800-207 model provides a strong and clear foundation for organizations to implement Zero Trust which greatly reduces cyber risk, breaches, and data loss.
“Achieving the StateRAMP certification signifies that the iboss Zero Trust SSE platform meets the rigorous security standards required by state and local governments,” said Paul Martini, CEO of iboss. “We’re proud to achieve this certification, as it strengthens our mission to provide government entities with the most secure, efficient, and comprehensive Zero Trust Security solutions.”
StateRAMP is a program that delivers a uniform approach to security assessment, authorization, and continuous monitoring for cloud products and services for state and local governments.
About iboss
iboss is a cloud security company that enables organizations to reduce cyber risk by delivering a Zero Trust Security Service Edge platform designed to protect resources and users in the modern distributed world. Applications, data, and services have moved to the cloud and are located everywhere, while users needing access to those resources are working from anywhere.
The iboss platform replaces legacy VPN, Proxies, and VDI with a consolidated service that improves security, increases the end-user experience, consolidates technology, and substantially reduces costs. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, Browser Isolation, CASB, and Data Loss Prevention to protect all resources via the cloud instantaneously and at scale. The iboss platform includes ZTNA to replace legacy VPN, Security Service Edge to replace legacy Proxies, and Browser Isolation to replace legacy VDI. This shifts the focus from protecting buildings to protecting people and resources wherever they are located. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss platform to support their modern workforces, including a large number of Fortune 50 companies. iboss was named a Leader in the IDC MarketScape for Worldwide ZTNA, one of the Top 25 Cybersecurity Companies by The Software Report, one of the 25 highest-rated Private Cloud Computing Companies to work for by Battery Ventures, and CRN’s top 20 Coolest Cloud Security Companies.
Read More
Emerging Technology
PR Newswire | August 07, 2023
Pexip, a company that provides multi-platform software video technology, announced that its Pexip Government Cloud (PGC) Cloud Service Offering (CSO) has received StateRAMP Authorized status in the Moderate security categorization from the StateRAMP Project Management Office (PMO) and the StateRAMP Approvals Committee (SAC). In April, Pexip received an Authority to Operate (ATO) at the Moderate Impact level from the Federal Risk and Authorization Management Program (FedRAMP), sponsored by the U.S. Department of Labor.
The StateRAMP Authorization enables secure and compliant collaboration for state and local agencies on Microsoft Teams. Employees can easily join Microsoft Teams calls using Cloud Video Interop (CVI) from video conferencing systems in meeting rooms or from personal devices, whether from the office or home making collaboration seamless an efficient. Pexip also enables state and local agencies to manage their existing video infrastructure investments, making it a cost-effective solution.
"We are very excited about our StateRAMP authorization and believe it represents another great example of Pexip's commitment to delivering secure and compliant solutions to our government customers," said Peter McCarthy, VP of Public Sector, Pexip.
As agencies move to the cloud, Pexip stands ready to support them at every stage. The StateRAMP-authorized Pexip Government Cloud (PGC) platform offers secure video conferencing as a service, ensuring agencies can engage in productive collaboration while adhering to rigorous security standards. For agencies with the most stringent security requirements, such as On-Premise mandates or GCC-High Teams Tenants, Pexip offers the option to self-host its software. This enables complete data control and interoperability within these specialized environments.
Pexips StateRAMP approval is a testament to its commitment to delivering safe and compliant solutions to its government customers. Pexip's StateRAMP approval includes:
US Department of Defense (DoD) Unified Capabilities Approved Product List (UC APL) authorized
Cryptographic Module Validation Program (CMVP) validated Federal Information Processing Standard (FIPS) 140-2 module #3503
ISO/IEC 27001:2013 certified
Section 508 compliant
General Data Protection Regulation (GDPR) compliant
Supports Health Insurance Portability and Accountability Act (HIPAA) compliance
Supports zero trust security architectures
About Pexips
Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings. Pexip has HQ in Oslo, Norway, main offices in London, UK, New York and Reston, US and Sydney, Australia, as well as sales offices across the globe.
Read More