EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Businesswire | May 29, 2023
Maximus, a leading provider of health, employment, and digital customer services globally, has been selected as the largest provider of the new Functional Assessment Services (FAS) contract, due to launch in 2024.
The award maintains Maximus’ position as a leading provider of health assessments to the UK government. Since 2015 Maximus has been the only national provider of the Health Assessment Advisory Service on behalf of the Department for Work and Pensions.
Maximus transformed the assessment service, with waiting times significantly reduced and record customer satisfaction. From 2024, assessments will be delivered on a regional basis. Maximus will deliver across Scotland and Northern England, and as a delivery partner to Capita across the Midlands and Wales.
The combined estimated value of the contracts, including subcontracting, is £800m/$1bn over five years, with the option to extend for a further two years.
Dr Paul Williams, Division President of Maximus UK, said: “We are delighted to continue our partnership with DWP to deliver the next generation of health and disability assessments. We remain committed to working with stakeholders, including disabled people and their representative groups, to improve customer experience in the assessment process, delivering a sensitive, respectful and expert service to the millions of people who rely on these services to access financial support”.
Bruce Caswell, President and Chief Executive Officer of Maximus, said: “This award continues our expansion in the UK market. With our strong track record of transforming services on behalf of government, and our strategic focus on the future of health services globally, we are proud to be working with DWP on the delivery of this important new service”.
About Maximus in the UK
Maximus delivers services that help more than 2 million people each year in the UK move forward with their lives. Operating from more than 285 locations, Maximus is one of the largest providers of employment, health, and digital customer services in the country.
Maximus employs over 5,000 specialists, including more than 1,000 employment advisors and 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. We are proud to be a Disability Confident Leader and Living Wage Employer.
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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Carahsoft | March 17, 2023
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.”
There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction.
“Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.”
The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
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EMERGING TECHNOLOGY
Prnewswire | March 28, 2023
GovOS, a leading provider of digital transformation solutions for local governments, today announced a new partnership with the Idaho Association of Counties (IAC). IAC is a nonprofit, nonpartisan member organization dedicated to the improvement of county governments in Idaho. The organization supports county interest, good public policy, and community best practices through education and training for officials in all 44 Idaho counties.
"Counties have a wide range of duties they are expected to fulfill, and having trusted vendors to help them carry out those responsibilities is vital to effectively serving their communities," said Seth Grigg, Executive Director, IAC. "We created IAC's Corporate Partner Program to help facilitate relationships between Idaho counties and great businesses like GovOS with exclusive partner pricing."
Together, IAC and GovOS will provide counties with access to resources designed to improve the lives of residents and support local businesses in growing the economy sustainably. The partnership will also help members identify new ways to use digital services in ongoing efforts to serve communities effectively and efficiently.
"This partnership allows us to support IAC's longstanding mission to serve Idaho counties while deepening our commitment to empowering local governments with dynamic technology solutions," said Anna Vaughn, Senior Vice President of Partners, GovOS. "Idaho counties will gain access to our strategic partner ecosystem that includes industry leaders in everything from short-term rental management and ordinance best practices to finance and community preservation tools to promote healthy and safe communities."
IAC members have access to exclusive partner pricing for the following GovOS products through this partnership:
Short-Term Rental Solution for identification, registration/permitting, lodging tax collection, and a 24/7 complaint hotline.
Application Studio to transform paper forms quickly and easily into online services that reduce processing time.
Business Licensing for automating agencies' unique workflows for business licensing processes.
Tax Filing to turn both simple and complex paper-based tax collection into streamlined, paperless processes.
Cloud Records for cloud-based records management that enables agencies to complete the land or vital records recording process online.
Remote Marriage to provide constituents with a marriage licensing process that is fully remote, from application to certificate issuance.
For the last 47 years, IAC has provided Idaho counties with a range of services to improve operations and foster better engagement between citizens and their local government. By partnering with GovOS, IAC is giving members access to new resources that support statewide efforts to lead digital government transformation.
About GovOS
GovOS is the leading digital transformation platform for local governments. Headquartered in Austin, TX, GovOS serves government agencies of all sizes across the United States. Through its secure and integrated suite of cloud-based solutions, governments can automate and streamline operations, provide seamless access to resources and information, and deliver cutting-edge digital services to businesses, residents, and agencies.
About Idaho Association of Counties
The Idaho Association of Counties (IAC), formed in 1976, is a nonprofit, nonpartisan member service organization dedicated to the improvement of county government. It was designed and incorporated by county elected officials to provide services, research, uniformity, and coordination among member counties, in order for the county elected officials to serve their constituents better.
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