U.S., EU Warn Turkey It Must Uphold Democratic Traditions After Coup Attempt

July 18, 2016

The NATO member and EU aspirant has to maintain human rights and democracy as it pursues the military officers involved in the failed coup, EU chief and U.S. Secretary of State say.

Spotlight

The US-VISIT program is the centerpiece of the U.S. government's efforts to establish identity management capability that supports border management and immigration systems to meet the demands of the 21st century.

Spotlight

The US-VISIT program is the centerpiece of the U.S. government's efforts to establish identity management capability that supports border management and immigration systems to meet the demands of the 21st century.

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CYBERSECURITY

Xage Draws Chevron Backing to Accelerate Zero Trust Adoption in Energy

Xage Security | July 15, 2022

Xage, the zero trust cybersecurity company, today announced investment from Chevron Technology Ventures to further accelerate the use of zero trust in protecting energy and other critical infrastructure from cyber threats. The additional capital extends Xage’s series B venture capital financing for a second time in the last two months, bringing Xage’s total financing to-date to $62M. “Xage’s zero trust security has the potential to expand corporate security standards to environments that increasingly are connected to one another. The technology can provide critical support to cybersecurity and digital transformation needs, This is the latest investment from our Core Energy Fund 7, which focuses on operational enhancement, digitalization and lower carbon technologies.” -Jim Gable, Vice President, Innovation and President of Technology Ventures at Chevron. Xage’s Fabric is specifically designed to bring a zero trust security model to complex environments without requiring an equipment overhaul. The Fabric overlays every machine, app, and data point within an operation to impose granular control over all digital interactions. In addition to the company's Identity & Access Management (IAM), Zero Trust Remote Access, and Dynamic Data Security solutions, Xage recently released a novel multi-layer, multi-factor authentication (MFA) capability designed specifically for real-world operations to block MFA hacks caused by “MFA bombing” and human error. “With Chevron participating in our series B, we’re able to accelerate our impact on energy companies and other critical infrastructure organizations to prevent hacks while building efficiencies and enhancing collaboration, We recently found that 88% of industrial cybersecurity leaders are taking steps to adopt zero trust, and 55% are reporting that zero trust is accelerating digital transformation. It’s our job to make sure these efforts are expedited, and expanded support from investors with deep knowledge of the energy sector will help us achieve that.” -Duncan Greatwood, CEO of Xage. Chevron Technology Ventures joins a growing number of energy sector investors backing Xage. The venture arm of Saudi Aramco invested in Xage’s series A and B; and more recently, Piva Capital, a venture capital firm investing in technologies ushering in a new industrial era, led Xage’s series B, with SCF Partners and Overture Climate Fund joining the round in May. About Xage- Xage is the first and only zero trust real-world security company. The Xage Fabric accelerates and simplifies the way enterprises secure, manage and transform digital operations across OT, IT, and cloud. Xage solutions include Identity & Access Management (IAM), remote access, and dynamic data security, all powered by the Xage Fabric. About Chevron Technology Ventures- Chevron Technology Ventures (CTV) pursues technologies and new business solutions that have the potential to enhance the way Chevron delivers affordable, reliable, and ever-cleaner energy.

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EMERGING TECHNOLOGY,GOVERNMENT BUSINESS

New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions across tri-state area

TTEC | September 23, 2022

TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA). TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States. "TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities." -Anna Van Buren, senior vice president, TTEC. With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management. The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail. "Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve." -Michael Perrotto, acting E-ZPass program manager, NYSTA. About TTEC: TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

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EMERGING TECHNOLOGY,CYBERSECURITY

Avaap and Alation Partnership Help State and Local Government Find, Understand, and Trust Data

Alation | September 27, 2022

Avaap, an industry-focused technology and management consulting firm, today announced its entering into a strategic partnership with Alation, the leader in enterprise data intelligence solutions. The partnership will address the needs of chief data officers and stakeholders at any level that use data to drive business decisions. The addition of Alation to Avaap’s strong list of data and analytics partners, including Alteryx, Cloudera, MuleSoft, Snowflake, Tableau, and others, will provide customers with the best data governance and data cataloging capabilities to improve the experience for data users and deliver a scalable, integrated solution to support customers on their data governance journeys. The Avaap-Alation partnership will catalyze next-generation data fabric and data mesh solutions for state and local governments, public and private sector healthcare organizations, as well as education institutions, nonprofits, and transportation agencies. The benefit is a modern data stack that provides a seamless data analytics solution, regardless of the platform, enabling a data-informed decision-making approach. “The ability to generate data-driven insights from the volumes and variety of data within an organization is a key imperative in both the public and private sector, Our partnership with Alation will bring our customers new and innovative solutions to build their data culture through better data governance, data cataloging, and cloud transformation. We are excited to leverage the partnership to help organizations do more with their data.” -Nehul Vyas, vice president, Data & Analytics, Avaap. Added Scott Woestman, Alation vice president, Public Sector, We are excited to partner with Avaap and leverage their data and analytic experience to help our joint customers develop and integrate the best capabilities into their data and analytics portfolios. Through our connected ecosystem of technology partners, Alation and Avaap will help customers dramatically improve the effectiveness of data initiatives and maximize their analytic investments. About Avaap: Avaap is an industry-focused management and technology consulting firm specializing in Workday, Tableau, and other applications. We offer full life cycle consulting services from strategy and system selection through post-production support and ongoing adoption, including data and analytics and change management services. Government organizations, health systems, higher education institutions, and other organizations have partnered with Avaap for successful transformation.

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