EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Carahsoft | March 17, 2023
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.”
There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction.
“Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.”
The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
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CYBERSECURITY
Businesswire | May 30, 2023
Tidelift, a provider of solutions for improving the security and resilience of the open source software powering modern applications, today announced that it has been awarded three U.S. government contracts worth over $3.5 million, and is expanding its public sector organization in response to increased demand for innovative solutions that help the U.S. government improve its cybersecurity supply chain risk management (C-SCRM) capabilities.
High-profile software supply chain vulnerabilities including Log4Shell and SolarWinds have dramatically increased attention on the need for improved software security, both in the public sector and beyond. In the U.S., this effort began in May, 2021 with White House Executive Order 14028: Improving the Nation’s Cybersecurity, and since then a variety of policy and legislative initiatives around cybersecurity have gained traction.
In September, 2022, the U.S. government’s Office of Management and Budget released memorandum M-22-18 on Enhancing the Security of the Software Supply Chain through Secure Software Development Practices. M-22-18 formalizes the guidance provided in the NIST Secure Software Development Framework and NIST Software Supply Chain Security Guidance documents as the government requirements for developing secure software, and mandates federal government agencies comply with these guidelines.
This memorandum sets aggressive deadlines for compliance with specific dates for both government agencies and organizations selling software to the government to comply with NIST guidelines. Among other stipulations, it requires that any organization selling software to the government must self-attest that their software is compliant with the NIST SSDF by June 2023 for critical software or by September 2023 for all other software.
More recently, the National Cybersecurity Strategy sets a new precedent for software security liability, with the government intending to hold software producers liable for damages caused by preventable security vulnerabilities and offer liability protections to organizations that can show they follow secure software development practices.
Tidelift awarded three U.S. government contracts worth over $3.5 million
In addition to efforts like those mentioned above, the U.S. government is increasingly investing directly in improving open source software security. Tidelift was recently awarded three separate innovation research awards as part of the U.S. government SBIR program. The SBIR program is designed to help U.S.-based businesses invest in their technical potential, while stimulating technology innovation and meeting specific research and development needs.
Through these SBIR Phase II awards, Tidelift is working with the Department of the Air Force and the Defense Advanced Research Projects Agency (DARPA) to help spur innovation in the systems and processes the U.S. government uses to improve open source software security and cybersecurity supply chain risk management. This investment will help Tidelift expand its industry-leading open source software management solution, including increasing its ability to partner with even more open source maintainers to validate their components meet important security, maintenance, and licensing standards required by government and industry users, and pay these maintainers for this critical work.
It will also help the U.S. government better address the requirements and deadlines emerging from Executive Order 14028, memorandum M-22-18, and the NIST Secure Software Development Framework, especially when it comes to the open source components in use in government applications. Tidelift is also helping address new requirements around software bills of materials (SBOMs) that U.S. government agencies are beginning to understand, interpret, plan for, and deploy. Along with Tidelift producing an SBOM from every application build, the company is actively working upstream with open source maintainers to validate and improve security, maintenance, and licensing metadata for their projects and capture this data using the TACOS (Trusted Attestation and Compliance for Open Source) attestation framework.
"The United States Air Force, and the Government as a whole, are among the largest consumers of open source software. With the increasing requirements around Software Supply Chain Risk Management (SCRM) and Software Bills of Materials (SBOM) initiatives, we are excited to partner with Tidelift to enhance cybersecurity resilience outcomes for open source software dependencies that support our most critical work," said Robert "Devo" DeVincent, Chief Software Officer, Air Force 309th Software Engineering Group.
Tidelift expands public sector organization to meet growing demand
Tidelift has named Matthew Arnow, a long-time veteran of Tidelift, to lead the newly expanded public sector team. Matthew heads up the team with extensive experience working with government and public sector clients.
“Tidelift looks forward to working more closely with our government and public sector customers and prospects to improve the resilience of our mission-critical open source infrastructure,” said Matthew Arnow, head of public sector for Tidelift. “Our unique approach of working directly with the maintainers behind thousands of important open source projects will help public sector customers comply with U.S. government security directives and meet necessary government and industry standards.”
Tidelift partners with Carahsoft to support public sector expansion
Tidelift has also partnered with Carahsoft, the leading government reseller partner, to help more quickly and effectively address the number of large public sector opportunities.
“Over the past year, we’ve seen increased demand from our customers for solutions that help improve open source software security and supply chain resilience,” said Natalie Gregory, vice president, Carahsoft. “We look forward to working with Tidelift and our reseller partners to deliver open source software supply chain risk management solutions to our government customers.”
About Tidelift
Tidelift, a 2022 Gartner Cool Vendor, helps organizations effectively manage the open source behind modern applications. Through the Tidelift Subscription, the company delivers the tools, data, and strategies powering an inclusive and organization-wide approach to improving the health and security of the open source software supply chain. Tidelift enables organizations to move fast and stay safe when building applications with open source, so they can create more incredible software, even faster. https://tidelift.com/
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EMERGING TECHNOLOGY, INFRASTRUCTURE, CYBERSECURITY
Prweb | May 17, 2023
Leading IT transformation and cybersecurity provider Evolver, LLC has been re-awarded a contract from the U.S. Architect of the Capitol (AOC) to provide information technology support services, a role fulfilled by the contractor for more than a decade.
Under the five-year contract renewal, Evolver will continue a 12-year-old partnership that has witnessed fast-paced transformation in IT, with increased focus on security and business continuity amid a rapidly changing modern workplace. Evolver’s dedicated AOC team will continue to provide Service Desk Support, Cybersecurity Operations, Enterprise Architecture Solutions, Information Management Services, and Application Development in support of the AOC’s mission.
The AOC is a Legislative Branch Agency with more than 2,000 employees. The institution is charged with the maintenance, operation, development, and preservation of 17.4 million square feet of buildings and more than 550 acres of land throughout Capitol Hill. Evolver’s support of AOC staff involves the seamless integration of resources, ensuring the AOC’s 230 year-old-mission is fulfilled with 21st-century technology.
“Working with the Architect of the Capitol has been a fundamental cornerstone of our IT transformation history,” said Mike Santelli, CEO of CSS, Evolver’s parent company.
“As we’ve grown, we’ve built an incredibly focused, dedicated, and highly performing team who set the benchmark for our customer service standards. This contract renewal allows for a smooth transition into an even more transformational era of IT solutions.”
About Evolver
Evolver LLC, a Converged Security Solutions (CSS) company, headquartered in Reston Virginia, is a technology company serving government and commercial customers by addressing client challenges in the present and transitioning clients to the future through innovative IT transformation and cybersecurity services and solutions.
Founded in 2000, Evolver delivers mission-driven services and solutions that improve security, promote innovation, and maximize operational efficiency.
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