EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
EMERGING TECHNOLOGY, CYBERSECURITY
CounterCraft | October 07, 2022
CounterCraft has been awarded a sole-source contract from the U.S. government, with a ceiling of more than $26MM, allowing the entire U.S. Department of Defense and federal government access to their innovative deception technology for active cyber defense. This is an especially important announcement as CounterCraft continues their ongoing mission to support U.S. cybersecurity initiatives.
"It is clear that we are the active cyber defense and threat intelligence partner of choice for some of the most sophisticated organizations in the world; from governments to critical infrastructure to Fortune 500 companies, This award validates that our technology is highly needed and tremendously valued by our customers."
-David Barroso, CEO and Co-Founder CounterCraft.
This contract announcement is the culmination of a three-year effort starting with competitive trials with the U.S. Defense Innovation Unit, where CounterCraft outperformed over 20 other cybersecurity firms, including some of the giants in the industry.
"Enabling commercial solutions and advancing public-private partnerships is a strong move by GSA and other forward-thinking federal organizations to stay ahead of threats from nation-state adversaries, We are committed to supporting our warfighters with innovative solutions for defense cyber operations (DCO) and nontraditional cyber initiatives."
-Amyn Gilani COO CounterCraft.
CounterCraft is the next generation of threat intelligence. CounterCraft The Platform™ is a cyber deception platform that offers active defense powered by high-interaction deception technology. Countercraft detects threats early, collects personalized, actionable intelligence, and enables organizations to defend their valuable data in real time. Their award-winning solution, fully integrated with MITRE ATT&CK®, fits seamlessly into existing security strategies and uses powerful automation features to reduce operator workload. Founded in 2015, CounterCraft is present in London, New York, and Madrid, with R&D in San Sebastian, Spain. CounterCraft recently raised additional funding from venture capital firms including cybersecurity-specific funds Adara Ventures, eCAPITAL, In-Q-Tel and Evolution Equity, bringing the total investment to date to $10 million.
DMI | October 31, 2022
DMI, a global leader in digital transformation services, announced today that it has acquired the Ambit Group LLC ("Ambit"), a leading provider of data analytics, cybersecurity, and mission support services to the U.S. Government. The acquisition will further enhance DMI's comprehensive suite of digital services and expand its portfolio of customers and contract vehicles in high priority federal markets.
Founded in 2004, Ambit delivers next-generation digital transformation services to federal agencies with wide-ranging missions across homeland security, regulatory, and civilian services. Ambit is known for its focus on mission performance improvement and brings vast experience serving clients within the federal financial, national security, and federal science communities including the Securities & Exchange Commission (SEC), Federal Emergency Management Agency (FEMA), and the Consumer Financial Protection Bureau (CFPB), among others.
"Demand for IT modernization services leveraging the latest digital innovation and capabilities has never been greater, With this addition, we combine Ambit's comprehensive data management, analytics, and cybersecurity services with our cross-industry, digital transformation expertise to help drive the next generation of digital government."
-Sunny Bajaj, founder and CEO of DMI.
Founded in 2002 and based in Bethesda, Maryland, DMI provides enterprise consulting, transformation and managed services to government and commercial customers through an integrated suite of agile software development and next-gen engineering solutions that combine business strategy, domain specific knowledge, and technical expertise.
"We are thrilled to begin the next phase of our journey as part of DMI, There is a strong cultural alignment to drive innovative, customer-centric strategies and programs for our clients along with a mutual commitment to our people-first philosophy and values of integrity, diversity, and teamwork. With Ambit's track record of success in this space, coupled with DMI's extensive experience and range of services, this pairing represents an unstoppable force."
-Kim Hayes, co-CEO of Ambit.
DMI, a portfolio company of OceanSound Partners, is a global leader in digital strategy, design, transformation, and support services. We bring together an integrated set of industry and technology solutions that combine both public and private sector expertise to deliver human-centric innovation at scale. Born digital, DMI has been delivering secure, mission-critical technology solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as a market leader as well as named a Top Workplace in both regional and national categories.
The Ambit Group designs, deploys, and delivers the next generation of government. Since 2004, Ambit has partnered with federal clients with wide-ranging missions across homeland security, regulatory, federal science, and civilian service to solve the toughest challenges at the heart of the nation's priorities.
About OceanSound Partners:
OceanSound Partners is a New York-based private equity firm that pursues control investments in technology and technology-enabled services companies serving government and enterprise end-markets. OceanSound employs a partnership approach, working closely with founders, entrepreneurs, and executives of middle market businesses to drive transformational growth.