Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
Globenewswire | July 14, 2023
Astera Software, a leading provider of no-code data integration and management solutions, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider® announced a partnership today. Under the agreement, Carahsoft will serve as Astera’s Master Government Aggregator®, making the company’s wide range of data management solutions available to the Public Sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V, Information Technology Enterprise Solutions – Software 2 (ITES-SW2), National Cooperative Purchasing Alliance (NCPA) and OMNIA Partners contracts.
"We are thrilled to partner with Carahsoft and its reseller partners to streamline access for agencies to procure our no-code data management stack and expand our presence in the Public Sector,” said Todd Humphrey, Head of Sales at Astera. “We look forward to helping Public Sector agencies leverage our suite of unified, code-free, easy-to-learn data management solutions to bridge the data-to-insight gap.”
With Astera’s user-friendly, high-performing suite of products - Centerprise Data Integrator, ReportMiner, Data Warehouse Builder, API Management, and EDIConnect, Government agencies can unlock valuable insights from their data stores to optimize operational efficiency, increase productivity, improve resource allocation, and drive success. Astera’s robust range of scalable solutions is designed to help organizations build and automate dynamic data pipelines from source to destination. From data extraction, preparation, transformation and validation to integration and warehousing, Astera can automate the entire data journey for its users.
“With the addition of Astera to our solutions portfolio, our customers will be able to manage their data more efficiently, reduce the time and cost associated with data management, and improve overall efficiency,” said Andres Azcuna, Sales Director who leads the Astera Team at Carahsoft. “We look forward to working with Astera and our reseller partners to help agencies make data-driven decisions and rapidly solve critical business challenges.”
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Big Data, Artificial Intelligence, Cybersecurity, MultiCloud, DevSecOps, Open Source, Customer Experience and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
Astera is a data management solutions provider based in Westlake Village, California that offers solutions to radically simplify the process of building and executing data pipelines, data warehouses and manage enterprise-wide data management needs.
PR Newswire | July 21, 2023
FM:Systems, provider of the most scalable and intuitive all-in-one workplace management platform, announced today its FMS:Workplace solution has achieved the Federal Risk and Authorization Management Program's (FedRAMP) "In Process" designation.
FedRAMP is a government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment for cloud technologies, like FM:Systems solutions. Through its sponsorship with the U.S. Department of Education, FM:Systems is working to reach full FedRAMP authorization for FMS:Workplace within one year.
"With the rise of remote and hybrid work, many organizations are looking for smart ways to optimize their real estate, reduce expenses, and deliver productive workplace experiences," said Kurt von Koch, CEO of FM:Systems. "Achieving the FedRAMP In Process designation for our FMS:Workplace solution allows federal clients to access our trusted workplace management suite of software solutions in a secure cloud environment so they can gain the data-backed insights needed to make strategic decisions about their real estate and workplace needs."
As a flexible, easy-to-use Integrated Workplace Management Solution, federal agencies can use FMS:Workplace to seamlessly manage, analyze, and report on facilities and real estate operations and maintenance (O&M) information all in a single system. The FMS:Workplace solution includes:
Strategic Scenario Planning
Real Estate Management
"The increase of data breaches and phishing campaigns taking place across the U.S. and globally means it's critical for government agencies to take every step they can to safeguard sensitive information and data privacy," said the Chief Information Officer (CIO), of the U.S. Department of Education. "FM:Systems provides workplace management solutions that meet FedRAMP authorization requirements and federal cloud security standards."
FM:Systems workplace management solutions are used by over 150 government institutions, including 10 of the 15 federal government departments.
FM:Systems all-in-one workplace management platform helps more than 1,200 of the world's largest organizations access, manage, and measure every aspect of their real estate portfolio. With the most complete range of intuitive and scalable space management, hybrid work, workplace analytics and smart sensor solutions, our customers gain the data-backed clarity and vision necessary to make strategic real estate decisions and deliver high-performance workplaces today and long into the future. For more information about FM:Systems, please visit www.fmsystems.com.