Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
Emerging Technology, Cybersecurity
Businesswire | July 19, 2023
ExtraHop, a leader in network detection and response (NDR), today announced the launch of ExtraHop IDS for Government.
As agencies look to implement a zero trust architecture ahead of the 2024 deadline, they are racing to enhance visibility into their IT environments so they can verify that all users, devices, and systems are in alignment with the framework. However, the growing move to decentralize IT infrastructure has added new challenges for already resource-strapped government organizations, increasing the potential for sensitive data exposure.
To overcome these challenges, ExtraHop IDS for Government caters to public sector customers, offering an isolated network structure so they can be confident their data is secure. ExtraHop IDS, launched earlier this year, adds intrusion detection to the Reveal(x)™ NDR platform for deeper coverage, streamlined investigations, and a seamless user experience. Government customers can now experience these advantages with flexible deployment options and always-on updates to see more, know more, and stop more cyberattacks.
With ExtraHop, government customers will benefit from:
Flexible deployment options: Deploy either virtual (1 Gbps or 10 Gbps) or physical sensors (20 Gbps) pre-loaded with tens of thousands of curated IDS rules.
Role-based access: Restrict network and data access based on employees’ roles to avoid unnecessary data leaks.
Support for disconnected environments: Built-in REST APIs enable customers to upload resources to disconnected sensors, providing support to customers with restricted cloud access.
Industry-leading decryption capabilities: Identify malicious activity within encrypted traffic to expose advanced threats and detect malware.
"Historically, legacy IDS tools haven't been able to deliver the value that government organizations need, but ExtraHop has completely re-imagined the technology," said David Dalling, Cyber Chief Technology Officer, Accenture Federal Services. "ExtraHop approaches intrusion detection in a new, innovative way, which is well-suited for those in more regulated industries. When combined with the award-winning AI in ExtraHop’s NDR solution, Reveal(x), which strings together suspicious activity, and its unique understanding that attacks aren’t always from the outside, ExtraHop takes IDS to the next level."
“Government organizations require solutions that accommodate their needs - solutions that address their decentralized IT structures, compliance concerns, and dwindling resources,” said Sohale Razmjou, Vice President of Federal, Blackwood. “We’re excited to partner with ExtraHop to deliver a solution that helps joint customers tailor their deployment models and access controls, so they can operate confidently.”
ExtraHop serves customers in the federal, state, and local government sectors, including Dallas County and the City of Canyon. Defending vital government and civilian services from cyber threats, ExtraHop supports zero trust architectures, modernization efforts, ransomware mitigation, and more.
“After two decades in the federal sector as a user, cybersecurity executive, and technology project manager, I can personally attest to the rapidly growing need for cybersecurity solutions that government organizations can trust to detect and reveal attacks in real-time,” said Mark Bowling, Chief Information Security and Risk Officer (CISRO), ExtraHop. “With ExtraHop IDS for Government, organizations can benefit from an up-to-date security solution that unifies detection, incident response, and network forensic evidence collection in a single tool, while also integrating seamlessly with tools popular among government customers such as Splunk and CrowdStrike.”
ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. The company’s Reveal(x) 360™ platform is the only network detection and response platform that delivers the 360-degree visibility needed to uncover the cybertruth. When organizations have full network transparency with ExtraHop, they see more, know more, and stop more cyberattacks. Learn more at www.extrahop.com.
Emerging Technology, Cybersecurity
PR Newswire | August 21, 2023
Incode Technologies Inc., the leading identity verification and authentication platform for global enterprises and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Incode Technologies' Master Government Aggregator®, making the company's industry-leading identity verification solutions available to the Public Sector through Carahsoft's reseller partners and National Association of State Procurement Officials (NASPO) ValuePoint, National Cooperative Purchasing Alliance (NCPA) and OMNIA Partners contracts.
"We are pleased to partner with Carahsoft and their reseller partners to expand access and simplify procurement for agencies who wish to leverage Incode's solutions to enhance transparency, accessibility and efficiency," said Ricardo Amper, CEO and founder of Incode. "This agreement will broaden access to our omnichannel biometric identity solutions through Carahsoft's vast network of contract vehicles to help eliminate identity fraud and improve equitable services access within the Public Sector."
Incode's identification and authentication technology is an instantaneous, privacy centric identity verification solution designed for all demographics. It protects constituent data, safely manages remote identities at scale and ensures that all constituents can connect to the services they need.
The Incode Omni platform offers remote identity verification and risk assessment during user onboarding, and authentication after onboarding through three core capabilities:
Document authentication:Incode recognizes and classifies ID documents and performs tests to confirm authenticity.
Passive liveness:Incode offers the first NIST-certified passive liveness in the world, which requires no user effort (i.e., no need to blink, move, connect dots, etc.).
Facial recognition:As evaluated by NIST (June 2022, 1:1 Face Recognition Vendor Test report), Incode offers the best combination of facial recognition speed and accuracy for enterprise-grade solutions.
Incode Omni's design emphasizes privacy, security and compliance while maintaining a frictionless user experience. Not only does Incode Omni provide enterprise-level scalability and real-time results, its accuracy is verified by NIST. By utlitizing machine learning and artificial intelligence, Incode's technology operates on the edge without requiring humans in the loop.
"This new partnership with Incode aids our Government customers by quickly delivering identity verification solutions and ultimately facilitating public trust through ensuring the secure management of data," said Michael Shrader, Vice President of Innovative and Intelligence Solutions at Carahsoft. "Here at Carahsoft, we commit to leveraging our sales and marketing teams and our reseller partnerships to further the Public Sector fight against fraud and are honored to play a role in keeping Government resources safe and accessible through these vital solutions."
Incode's solutions are available through Carahsoft's NASPO ValuePoint Master Agreement #AR2472, NCPA Contract NCPA01-86 and OMNIA Partners Contract #R191902. For more information, contact the Incode team at Carahsoft at (703) 871-8548 or Incode@carahsoft.com.
The dedicated Cybersecurity team at Carahsoft specializes in providing Federal, State and Local Government agencies and Education and Healthcare organizations with security solutions to safeguard their cyber ecosystem. To learn more about Carahsoft's Cybersecurity solutions, visit www.carahsoft.com/solve/cybersecurity.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com.
Incode is the next generation platform for identity verification and authentication, which is reinventing the way humans verify their identity and interact with the world's largest companies, with a highly secure and enjoyable Artificial Intelligence (AI)-based experience. Incode's fully automated end-to-end platform enables seamless access across multiple channels with products focused on onboarding, authentication and payment verification that increase conversion and reduce fraud. With its mission to build trust and democratize access, Incode works with several of the world's largest banks, fintech, hotels, governments, and markets. Incode is headquartered in San Francisco and has offices in Europe and Latin America. https://incode.com/