SuccessKPI | December 12, 2022
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, today announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB). FedRAMP (Federal Risk Authorization Management Program) is a United States federal government program providing a standardized methodology for security assessment, authorization, and monitoring of cloud products and services. The JAB provides authorization for certified cloud platforms for use by government agencies.
"SuccessKPI is an essential part of our cloud-based Contact Center as a Service (CCaaS) analytics offerings. Their suite of AI and ML powered solutions help us collaborate with our partners to drive operational efficiencies and improve the citizen experience."
-Andy Beamon, Senior Vice President, Total Experience Technologies, Maximus.
Maximus is a leader in government customer engagement center practices, offering omni-channel technologies and professional consulting services to improve the customer experience through automation and operational performance. Maximus moves people forward and enables successful mission outcomes.
As agency missions continue to require increased levels of service for citizens, faster decision making, and decisive action on the front lines, the SuccessKPI platform brings a full suite of tools to meet these challenges.
The SuccessKPI platform combines a business intelligence layer, data lake architecture, speech and text analytics, quality management, and automation tools specially designed for large customer engagement centers.
"We are delighted to continue to expand our partnership with Maximus to support government digital transformation, FedRAMP authorization serves as further validation of our joint commitment to our Federal customers."
-David Rennyson, President and CEO of SuccessKPI.
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.
Illumio | January 12, 2023
The Zero Trust Segmentation company, Illumio, Inc., recently announced its Federal Risk and Authorization Management Program (FedRAMP) in process designation at the moderate impact level for its Illumio Government Cloud. This is sponsored by Department of Health and Human Services Office of Inspector General (HHS OIG).
The US government's FedRAMP initiative harmonizes security assessments, approvals, and monitoring for cloud solutions. Illumio Government Cloud, which includes Illumio Core and Illumio Endpoint prevents breaches from spreading across servers and endpoints with Zero Trust Segmentation (ZTS).
Illumio prevents breaches and ransomware in three easy steps:
See risk by using vulnerability maps that show data center-to-cloud-to-endpoint traffic
Set and automate the creation of granular policy to define categorization. Illumio's traffic-based policies streamline the process
Stop the spread of breaches to safeguard workloads and applications and strategically separate compromised systems and high-value assets, guard the hybrid attack surface during an active attack
Enterprise Strategy Group’s Zero Trust Impact Report found that Zero Trust Segmentation prevents five cyber disasters annually.
Gary Barlet, Federal Field CTO at Illumio, stated, "Bolstering national cyber resilience is a top federal priority. As more eyes turn to defending our critical infrastructure, Zero Trust Segmentation remains a strategic, and federally-backed mandate for agencies looking to shore up critical assets and to stop the spread of attacks throughout an organization or agency". He further added, "Zero Trust Segmentation is a fundamental pillar of any Zero Trust strategy, and Illumio is the industry-defining leader in the space, helping the largest organizations, including more than 15 of the Fortune 100, stop breaches from spreading to dramatically reduce agencies' risk."
(Source- GlobeNewswire by notified)
About Illumio Inc.
Specializing in Zero Trust Segmentation, Illumio prevents ransomware and breaches from spreading across hybrid attack surfaces. The ZTS platform visualizes all traffic flows across workloads, devices, and the internet, implements granular segmentation policies to manage communications, and proactively or reactively isolates high-value assets and compromised systems. Its ability to prevent breaches and ransomware in minutes, saves millions in application downtime, and accelerate cloud and digital transformation programs benefits for all types of businesses.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
e.Republic | December 19, 2022
Leeds Equity Partners ("Leeds Equity"), the sector-focused private equity firm dedicated exclusively to investing in the Knowledge Industries, and e.Republic, LLC ("e.Republic" or the "Company"), announced today that Leeds Equity has made a significant investment in e.Republic.
Leeds Equity seeks to invest in leading companies in sectors across the Knowledge Industries where the firm can partner with management to drive innovation, business growth and best-in-class client outcomes. e.Republic represents the seventh platform company for Leeds Equity Partners VII, L.P., its latest investment vehicle with over $1.4 billion in committed capital, and builds upon the firm's over two-decade track record of investing in information services companies. Terms of the transaction were not disclosed.
"e.Republic plays an essential role fostering an engaged community of government and education leaders and information technology providers where critical insights and best practices are shared to enable greater innovation and technology transformation, We look forward to collaborating closely with Cathilea and the e.Republic team to expand on the Company's numerous community and market insights offerings to better serve its many constituents and help drive greater outcomes across government and education."
-Jacques Galante, Partner at Leeds Equity Partners.
We are excited to partner with Leeds Equity as they share similar values and are committed to the vision of bringing innovation to government and education, said Cathilea Robinett, e.Republic CEO. Being part of their portfolio will empower us to tap into Leeds Equity's strategic investment expertise, market knowledge and deep industry relationships.
"e.Republic's high-quality content, compelling peer-to-peer learning solutions and unique research and data offerings provide significant value to the Company's constituent base, We are eager to work closely with the e.Republic team to continue to support the technology strategy, planning and procurement needs of state and local government and education."
-David Neverson, Principal at Leeds Equity Partners.
About Leeds Equity Partners
Leeds Equity is a New York-based private equity firm dedicated exclusively to partnering with management teams in the education, training and information services industries (the "Knowledge Industries"). The firm was founded in 1993 and currently manages over $4 billion of capital across a broad spectrum of companies within the Knowledge Industries. Leeds Equity seeks to leverage its sector-focused expertise and market insights to create long-term value for its partner companies and investors.
Founded in 1984, e.Republic is the nation's only media, events and research company focused exclusively on state and local government and education. The Company's vision is to be the trusted source for guidance, ideas, innovations and relationships to build government that works for everyone.