Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
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Emerging Technology, Cybersecurity
PR Newswire | July 11, 2023
Leidos, a FORTUNE® 500 science and technology leader, today announced the addition of Rancher Government Solutions (RGS), a complete open software stack for teams adopting containers, as an Emerging Technology Partner to the Leidos Alliance Partner Network (LAPN). Together, Leidos and RGS will address the unique and strict security and operational needs of the U.S. government and military as it relates to application modernization, containers and Kubernetes. LAPN drives innovation through a vast network of the world's leading technology companies and leverages significant expertise to provide solutions that deliver customer mission success.
"Leidos is pleased to welcome Rancher Government Solutions to the Leidos Alliance Partner Network," said Derrick Pledger, Leidos Chief Information Officer. "We have worked together to develop edge-to-cloud architectures, execution patterns and secure Kubernetes methodologies. These will enable rapid capability deployments and at-scale systems modernization in support of U.S. government mission-owners across the defense, intelligence and health domains. We look forward to driving continuous modernization as well as helping our shared customers deliver mission outcomes on behalf of the nation."
"Rancher Government Solutions is honored to be among the select group of technology companies chosen to be part of the Leidos Alliance Partner Network," said Sima Shahin, RGS Regional Vice President, Federal System Integrators. "It demonstrates that our commitment to delivering secure, interoperable, open-source Kubernetes and cloud native technologies to the U.S. government in a validated way has paid off. Together with Leidos, RGS will continue to advance mission success through digital transformation and application modernization."
About Rancher Government Solutions
Rancher Government Solutions is specifically designed to address the unique security and operational needs of the US Government and military as it relates to application modernization, containers and Kubernetes. Rancher is a complete open source software stack for teams adopting containers. It addresses the operational and security challenges of managing multiple Kubernetes clusters at scale, while providing DevOps teams with integrated tools for running containerized workloads.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, civil, and health markets. The company's 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
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Cybersecurity
Globenewswire | August 11, 2023
Virtru, the global leader in data-centric security and privacy, today announced that the Virtru Data Security Platform received Authorization to Operate (ATO) at the Moderate level under theFederal Risk and Authorization Management Program (FedRAMP®). This authorization was sponsored by the Centers for Disease Control and Prevention.
TheVirtru Data Security Platformunderpins a holistic suite of data protection products that empower public- and private-sector organizations to scale data-centric security across sensitive data workflows. The Virtru platform first achieved FedRAMP ATO at the Moderate level in 2019, and since that time, Virtru has continued to expand the platform to provide the federal government and its contractors with secure encryption, access controls, and key management capabilities. This includes the addition ofVirtru Secure Share, an encrypted file-sharing solution that equips organizations to securely send and receive sensitive data while retaining complete, continuous control over that shared data, with data owners having the ability to revoke access at any time.
“Federal organizations are realizing the urgent need for data-centric security, embracing strategies that enhance rather than impede the mission by prioritizing control and secure access to data at a granular level first, while also protecting the systems and networks that store and transmit it,” said Will Ackerly, co-founder and CTO, Virtru. “This includes the Office of the Director of National Intelligence (ODNI), which recently announced its intent toimplement a data-centric frameworkto address rapidly emerging cybersecurity challenges, highlighting the value and urgency of data-centric security to enable mission success.”
Ackerly added, “Virtru’s Data Security Platform gives federal organizations the critical foundations needed to execute against advanced data-centric cybersecurity strategies. The ATO was sponsored by the Centers for Disease Control and Prevention, which utilized our Data Security Platform to control and govern sensitive data both in motion and at rest. Virtru’s FedRAMP Moderate ATO could not have come at a more critical time for our nation, and we look forward to our continued technology deployments for our federal customers.”
Virtru’s FedRAMP Moderate authorization expedites procurement and solution authorization for Virtru’s federal customers. Additionally, the authorization validates the strength and trustworthiness of Virtru’s commercial solutions, which are built on the same robust and secure platforms that safeguard sensitive data flowing through email, file-sharing platforms, and SaaS apps.
Virtru applications arealso compliant with FIPS 140-2, an encryption security requirement for cryptographic modules used by federal government agencies and contractors. These organizations can additionally leverage the FedRAMP-authorized Virtru Data Security Platform and suite of applications to improve security and meet compliance requirements, such as those outlined by the Cybersecurity Maturity Model Certification (CMMC), the International Traffic in Arms Regulations (ITAR), Criminal Justice Information Services (CJIS), and more.
About Virtru
At Virtru, we empower organizations to easily unlock the power of data while maintaining control everywhere it’s stored and shared. More than 8,000 global customers trust Virtru to power their data-centric, Zero Trust strategies and safeguard their most sensitive data in accordance with the world’s strictest security standards. Creators of TDF (Trusted Data Format), the open industry standard for persistent data protection, Virtru provides encryption technology for data shared through email, collaboration tools, cloud environments, and enterprise SaaS applications.
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