Improving the Citizen Experience with Digital Government

Infographic | March 2, 2020

Local governments face the challenge of improving citizen interactions, collaborating better with colleagues and achieving greater efficiency, all whilst meeting the demands of shrinking budgets. But how exactly do you transform yourselves for the digital age and respond to these pressures at the same time? Adopting a cloud-hosted Unified Communications (UC) solution can help local government organisations meet the increasing expectations of the community that it serves whilst managing costs.

Infographic | January 19, 2020

The private sector has used large-scale data analytics to great effect, boosting economic growth. But there are valid concerns that warrant regulation. How do you strike a balance?

Infographic | December 18, 2019

To better understand change management initiatives in government, Genesys partnered with GovLoop and surveyed 312 public sector employees. The following infographic explores the results of the survey and uncovers the effectiveness of a solid change management program.

Infographic | April 6, 2020

Gartner’s Top 10 Technology Trends for Government is designed to help CIOs, CTOs, Enterprise Architects, and Technology Innovation leaders establish the rationale, timing and priority of technology investments.

Infographic | December 1, 2019

Complex systems of networks and servers power many of government’s core services to the public and in our nation’s defense. When these systems fail, critical services are disrupted and lives are impacted. To protect services and even save lives, government agencies must be vigilant about the reliability, availability and performance of their underlying digital infrastructure. But how?

Infographic | February 11, 2020

Voters provide the foundation for the nation’s election system, not just in their actions, but in their names, addresses and Social Security numbers — information that is tempting bait for malicious actors who want to affect an election’s outcome. Secretaries of state and local boards of election attempt to protect their voter databases as closely as possible, even as they must keep that information accessible to temporary poll workers, election officials and state officials who need it to do their jobs.