What is digital transformation and how can local government tap into it?

Innovating and thinking of new ways to engage with residents in local government could deliver services that are better targeted and more efficient. According to Brian Solis digital transformation can be defined as “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.” This infographic explores the potential of digital technology and how to overcome challenges within local government, highlighting key reasons for change.

Spotlight

City of Port Phillip

The City of Port Phillip was formed in 1994 and is an amalgamation of the former cities of Port Melbourne, South Melbourne and St Kilda. We are an inner city council in Melbourne that includes the following neighbourhoods; St Kilda, Elwood, South Melbourne, Windsor, Ripponlea, Balaclava, St Kilda East, Port Melbourne, Albert Park, Middle Park.

Other Infographics
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Federal Government Learning Challenges

Infographic | January 13, 2020

Learning and development within the Federal government will continue to face numerous challenges over the next few years. The largest challenge stems from an aging Federal workforce. With the largest population shifting into retirement, there is a shortage of employees with adequate training to fill those positions. The skill gaps that remain, will be left to a workforce that is not accustomed to long tenures or the traditional way of learning. In order to compete with the private sector for talent, Federal agencies are evolving their training programs to address several factors including:

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AI in the Government

Infographic | December 16, 2019

AI technologies have the ability to transform and influence the lives of many people. AI transform the way we work, interact with each other and travel between locations. Because of this, governments around the world are seeing AI as a strategic advantage. In this infographic Cognilytica explores various ways that governments are adopting AI from the strategy and investment level all the way down to practical implementations.

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The 5G future is near. Are you ready?

Infographic | December 10, 2019

SD WAN can help government organizations address a number of networking challenges while providing core components of a 5G future.

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All Systems Back Online: Maximizing Uptime, Performance, and Availability of U.S. Government Networks

Infographic | December 1, 2019

Complex systems of networks and servers power many of government’s core services to the public and in our nation’s defense. When these systems fail, critical services are disrupted and lives are impacted. To protect services and even save lives, government agencies must be vigilant about the reliability, availability and performance of their underlying digital infrastructure. But how?

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Government Change Management to Improve Outcomes

Infographic | December 18, 2019

To better understand change management initiatives in government, Genesys partnered with GovLoop and surveyed 312 public sector employees. The following infographic explores the results of the survey and uncovers the effectiveness of a solid change management program.

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White House AI Report: Everything You Need to Know

Infographic | January 6, 2020

The White House report on Al is a research and policy document that was designed to provide recommendations for how the US government should respond to developments in Al as they arise. It is the result of months of research and documentation, and it contains 23 goals within seven mandates. Here are the major takeaways and key points.

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Spotlight

City of Port Phillip

The City of Port Phillip was formed in 1994 and is an amalgamation of the former cities of Port Melbourne, South Melbourne and St Kilda. We are an inner city council in Melbourne that includes the following neighbourhoods; St Kilda, Elwood, South Melbourne, Windsor, Ripponlea, Balaclava, St Kilda East, Port Melbourne, Albert Park, Middle Park.

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