Accelerating Improvements in the Constituent Experience with APIs

New Federal Communications Commission (FCC) rules for calling and texting cell phones became effective in October 2013. With many U.S. companies still relying on telephone-based contact to reach customers, this on-demand webinar will focus on all the details you need to know about plan calling and texting programs to the ever-increasing volume of wireless numbers.

This Webinar is made available to the NSW local government sector and key stakeholders. It provides local government with an insight on the proposed changes to the Code of Accounting Practice and Financial Reporting Guidelines for the 2016-16 financial year.

Governments often focus on enhancing constituent interaction, and for good reason: Agencies are driven by their mission to empower communities and delivery services to constituents. But it’s equally essential for governments to focus on a positive internal experience for employees. As state and local agencies contend with staff shortages, skills gaps and salary constraints, they must think about new ways to compete with the private sector. How can government become the employer of choice for both recent college graduates and accomplished professionals?

Walk away with insights and ideas on how a cloud-based CRM platform can transform municipality services which frequently function as the primary point of contact between government and the people and with them, the citizen-customer experience.