CDOs reflect on the challenges to building a data-driven culture in government

CVM Solutions discusses new changes to the Federal Small Business Program and how those changes impact your supplier diversity and federal contracting program.

The demand for integrated, easy-to-access government services has never been higher. While state and local governments have strived to meet this growing demand, agency silos continue to make the goal of a common and intuitive digital government experience difficult to achieve.

Open and timely communication between government and constituents is critical to community success. Whether for planning budgets, measuring program impact or enhancing emergency response, a dedicated public participation platform is the best way to identify and address community needs. Community engagement software can help agencies create a central database to personalize communications for hard-to-reach residents. And purpose-built reporting and analytics tools mean agencies can review thousands of written responses with a single click using artificial intelligence.

It’s no secret that many governments are struggling to modernize. Whether it’s system modernization, app modernization or other aspects of digital transformation, many agencies lack the resources and expertise to deploy modern tools that can help save money and staff resources.