Everyone wants to improve the constituent experience for residents accessing public services. Upgrading IT infrastructure, back-office systems and user experiences is at the heart of most conversations surrounding the modernization of state and local governments.
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Walk away with insights and ideas on how a cloud-based CRM platform can transform municipality services which frequently function as the primary point of contact between government and the people and with them, the citizen-customer experience.
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The federal government will make more than $42 billion available for broadband expansion through the IIJA. But these dollars will be disbursed by the National Telecommunications and Information Administration (NTIA) — a funding source that’s unfamiliar to many DOTs — and the grants also require DOTs to forge new partnerships with state and local agencies, telecom providers and commercial ISPs. This session will explore the potential opportunity for DOTs and what they’ll need to do to benefit from these funds.
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Government agencies are hindered by more than just a lack of resources: Legacy systems and agency silos impede information sharing and coordinating services between departments. When an individual needs government service, going to one program or service office usually doesn't address all their needs.
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