Frictionless Permitting: Eliminating Chaos at the Front Counter

Jason Adolf from Appian Public Sector and June Burr from the Vermont Agency of Transportation recently discussed how government agencies are developing innovative low-code case management systems. They showed how agencies can become better performing and continually improving organizations with the right business process management (BPM) technology, methodology, and management. Watch the webinar to see examples of efficiency gains and project returns on investment (ROI) of 50X from leading agencies.

As Data Programs Manager at the Office of Finance, Juan blends data, operations, engagement, and creativity to help the 300-person department better serve customers.

Moving to the cloud is a vital part of becoming an agile, modern, digital organization. But cloud doesn’t just improve efficiencies and enable smarter hybrid work environments – it’s also a key part of improving data security. With the rise of ransomware and other cyber threats, state and local government agencies are working hard to strengthen their security and data protection strategies. Cloud platforms offer a higher level of security, cyber resilience and data protection than many on-premises systems – especially for agencies struggling with budget constraints and gaps in their IT workforce.

Learn how the city of Toronto is transforming its digital experience and service delivery for residents and businesses. On July 20, Government Technology will host municipal and industry experts to explain how Canada’s most populous city used a SaaS-based digital government payment platform to unify payment processes and service access across city departments and programs in a single pane of glass. Asim Hussain, Toronto’s Director of Digital Transformation, and John Thomson, CEO of PayIt, will break down how the city built the business case for payment modernization, and worked with all levels of government leader stakeholders to deploy a modern, customer-friendly platform to scale citizen access to government services.